49 tulosta
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Lue lisää tuotteesta CloudTalk
CloudTalk is a VoIP phone system built for modern companies. Over 2,500 businesses — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized companies looking to grow. Try a 14-day trial, absolutely FREE. Lue lisää tuotteesta CloudTalk

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Set up IVR, automatically route and escalate calls, integrate with CRM to maintain contacts and track detailed records of interactions, configure customer surveys, and create reports to assess the quality of calls and performance of agents. Lue lisää tuotteesta Zoho Desk

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Hyvä asiakaspalvelu alkaa käyttötukiohjelmistosta. Hanki lisää asiakkaita tarjoamalla erinomaista asiakaspalvelua LiveAgentin avulla
LiveAgent on täysin varusteltu käyttötukiohjelmisto. Yritykset, kuten BMW, Yamaha, Huawei, Orange tai Forbesfone, käyttävät LiveAgent-ohjelmistoa tehdäkseen vaikutuksen 150 miljoonaan loppukäyttäjään maailmanlaajuisesti. Liity niihin saadaksesi kilpailuetua. Aloita 14 päivän kokeilulla, luottokorttia tai sopimuksia ei tarvita. LiveAgent on monipuolinen monikanavainen käyttötukiohjelmisto, jossa on yli 170 käyttötukiominaisuutta, mukaan lukien suora chatti, puhelintuki, sosiaalisen median integraatiot, tukiportaali ja API. Lue lisää tuotteesta LiveAgent

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Lue lisää tuotteesta Talkdesk

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Lue lisää tuotteesta NICE CXone

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, IVA, CTI, Chat, Email, Call Recording, and CRM Integration.
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Our best-in-class AI automates interactions and assist your live agents, reducing service costs while you deliver a more conversational service experience. It’s like having a brand new, international team that speaks hundreds of languages and streamlines your most critical business operations Lue lisää tuotteesta Five9

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Move your contact center transformation forward with quality management, AI-powered automation, and digital customer service.
Qualtrics brings together omnichannel analytics and AI-powered automation to help you understand customers better than ever, respond in the right ways every time, and keep every customer happy — all while reducing the cost to serve. Lue lisää tuotteesta Qualtrics CustomerXM

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Lue lisää tuotteesta Nextiva

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Genesys Cloud CX tekee asiakassuhteista yksinkertaisia. Yhdistämme puhelimen, sähköpostin ja chatin yhden työkalun kautta, mikä parantaa asiakkaiden sitoutumista
Genesys Cloud CX -alusta on seuraavan sukupolven kaikenkattava pilvipohjainen yhteyskeskusratkaisu, joka auttaa hallitsemaan ja ymmärtämään saumattoman asiakaspolun monikanavaista vuorovaikutusta. Anna työntekijöillesi yksi työkalu, joka käsittelee kaiken viestinnän – ääniviestit, chatin, sähköpostin, tekstiviestit ja paljon muuta. Helppotajuisen käyttöliittymän ansiosta sitä on helppo käyttää, olitpa sitten edustaja, esimies tai IT-järjestelmänvalvoja. Viikoittaiset ominaisuuksien julkaisut takaavat, että ylität asiakkaiden odotukset tänään ja huomenna. Lue lisää tuotteesta Genesys Cloud CX

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial. Lue lisää tuotteesta JustCall

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Lue lisää tuotteesta Playvox

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Squaretalk is a versatile cloud communications platform that empowers your sales and support teams to work effectively from anywhere.
Squaretalk is a versatile and secure call center software with automations and integrations made simple. So simple, you’ll have time for the other parts of your business. Affordable, scalable and easy-to-use communications platform provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Gain a local presence worldwide with access to local, mobile and toll-free numbers in over 100 countries and 3,400 area codes. Lue lisää tuotteesta Squaretalk

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Nosta asiakaspalvelusi uudelle tasolle pilvipohjaisen puhelinkeskusohjelmiston avulla. Call Center Studio antaa sinulle mahdollisuuden palvella asiakkaitasi missä tahansa.
Nosta asiakaspalvelusi uudelle tasolle pilvipohjaisen puhelinkeskusohjelmiston avulla. Tehokkaan yrityksen pyörittäminen on nyt entistäkin tärkeämpää. Call Center Studio tarjoaa pilvipohjaisen puhelinkeskusohjelmiston, jonka avulla voit palvella asiakkaitasi missä tahansa. Intuitiivisen käyttöliittymän ansiosta voit asentaa sen helposti ja kouluttaa edustajia muutamassa minuutissa. Kuuntele nauhoituksia ja paranna asiakkaidesi kokemusta tekoälytyökaluilla. Tehokkaan raportoinnin ja erittäin vastaanottavaisen asiakaspalvelun ansiosta saat ympärivuorokautista tukea asialleen omistautuneelta tiimiltä. Lue lisää tuotteesta Call Center Studio

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Paranna asiakasmenestystäsi ja asiakaspalveluasi sekä hoivaa asiakassuhteita koko niiden elinkaaren ajan yhtä alustaa käyttäen.
Jos etsit perehdytykseen, asiakaspysyvyyteen ja tukeen liittyviä prosesseja tehostavaa työkalua, Froged on ehdottomasti tutustumisen arvoinen. Työkalumme on suunniteltu asiakassuhteiden hoivaamiseen koko niiden elinkaaren ajan. Frogedin avulla voit lisätä sitoutumista ja pysyvyyttä sekä vähentää poistumaa. Vastaa asiakkaasi yksilöllisiin tarpeisiin räätälöidyillä sähköpostikampanjoilla, tyylikkäästi integroidulla tietämyskannalla, live chat -palvelulla ja automaattisilla viesteillä. Seitsemän päivän ilmainen kokeilu Lue lisää tuotteesta Froged

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting. Lue lisää tuotteesta Scorebuddy

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Monitor and Improve Agent Performance with an AI-Powered Quality Management and Improvement platform.
Use AI to automatically evaluate every call, ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows. - Automate Quality and Compliance with AI - Manually deep-dive and evaluate conversations to find the root cause, four times faster than before - Provide agents with actionable feedback, host structured one-to-ones - Create and assign engaging training material and eLearning courses effortlessly Set up your free trial today. Lue lisää tuotteesta EvaluAgent

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Gives visibility to operations to improve contact center and back-office quality, performance, and compliance.
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed. Agent KPIs provide performance trends with coaching and learning event markers. Alerts triggered when performance falls below an acceptable range shorten the time between identifying an issue and taking corrective action. Lue lisää tuotteesta Verint Automated Quality Management

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Klaus is a quality management platform for support teams that makes giving feedback to agents easy and systematic.
Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic. Link your help desk to Klaus, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses. We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps. Lue lisää tuotteesta Klaus

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
The most competitive Field Service software on the market. Three systems in one platform; FSM, route optimiser and fleet management.
Schedule, assign and monitor your field service work. Create custom work orders and work reports, and design your business workflows for perfectly fitting your business model. View scheduled and real-time work in timeline or map view, and ensure the best coordination of your field staff. Lue lisää tuotteesta Work&Track Mobile

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction.
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia. Lue lisää tuotteesta Stella Connect

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Omnichannel customer interaction platform enabled with advanced quality assurance and management capabilities.
intalk.io is an Omnichannel Customer Interaction Platform. intalk.io is enabled with advanced quality assurance and management capabilities: 1. Ability to tag recordings 2. Filter recordings as per custom criteria 3. Customised Quality Process and Escalations 4. Design custom evaluation forms With its cloud capabilities, you can run a contact center on-cloud with agents connected from home. Lue lisää tuotteesta Intalk.io

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals. Lue lisää tuotteesta inConcert Omnichannel Contact Center

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Increase conversions, deliver top customer experience, and decrease ramp time with Balto's Real-Time Guidance for contact centers.
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers. Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. Lue lisää tuotteesta Balto

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform.
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Lue lisää tuotteesta LiveCaller

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizati ons to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Lue lisää tuotteesta Eureka

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Twilio Flex is the first fully programmable cloud contact center platform that gives companies complete control of their contact center
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Lue lisää tuotteesta Twilio Flex

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Observe.AI is the leading contact center quality assurance software for boosting contact center performance.
Observe.AI is the leading contact center quality assurance software for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI allows you to rapidly evaluate agent performance and deliver contextual feedback that inspires action. Lue lisää tuotteesta Observe.AI

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) methods to keep call, agent, and customer data secure in addition to safety recording functionality. The system also provides in session coaching, which allows managers to train customer support agents in real time to enhance the customer experience. Lue lisää tuotteesta Cisco Finesse

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happy customers.
MiaRec is a provider of conversation intelligence and automated QA for contact centers. Contact centers use MiaRec to modernize QA workflows and surface intelligence at scale for better business outcomes. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, offering contact centers Voice AI and machine learning that enables organizations to analyze sentiment and keywords, automatically evaluate agent performance, redact sensitive data, and more. Lue lisää tuotteesta MiaRec

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.
Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools. Lue lisää tuotteesta Castel Detect Live

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation Lue lisää tuotteesta RapportCMS

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Software for customer service quality assurance for CSAT, CES, and more.
Software for customer service quality assurance for CSAT, CES, and more. Lue lisää tuotteesta MaestroQA

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform
Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. Our platform combines real-time data analysis, communications, AI coaching, predictive goal setting, 1:1, recognitio n, QA, and much more in one app. Pathlight empowers data-driven management at every layer of the organizational chart. We are the real-time performance intelligence platform that customer-facing teams LOVE to use! Lue lisää tuotteesta Pathlight

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cresta is the first real-time productivity suite for the contact center.
Cresta helps you deliver radically better customer experience and better business outcomes with our patented real-time intelligence for the contact center. Cresta’s AI-powered platform provides solutions designed to support every level of your customer-facing business: agents, managers, and leaders. Lue lisää tuotteesta Cresta

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
A Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance.
Prodigal is a Consumer Finance Intelligence solution for optimizing operations and quality assurance. Collection agencies, healthcare providers, and lenders rely on Prodigal to unlock insights that enhance profits, experience, and compliance by analyzing agents' conversations with borrowers and patients. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of capacity. ProVoice analyzes 100% of calls to reduce risk and strengthen QA. Lue lisää tuotteesta Prodigal

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
GenieTalk Private Limited is an intelligent conversational AI-based platform, that is completely human-centric.
GenieTalk Private Limited is an AI-powered SaaS-based platform that pioneers automating contact center operations. It not only assists businesses in automating frequent customer queries so that employees can concentrate on more complex problems, and enhances the CSAT exponentially. With our CCAI platform, enterprises can transform their customer experience and maximize the potential of their contact center operations. Lue lisää tuotteesta GenieTalk

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
A quality assurance tool specifically designed for multi-channel contact center performance. Real-time reporting. *Flat rate pricing
VQ Online is a web-based quality assurance platform used to improve contact center team performance. Multiple scorecards across programs and channels coupled with real-time reporting and easy-to-expo rt data ensure coaches are focused on the right behaviors. VQ Online helps to manage the assignment of evaluations and consistency across QA Analysts. **Flat rate pricing enables you to roll out across the organization at a predictable, low rate. PCI/HIPAA compliant. Lue lisää tuotteesta VQ Online

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers.
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers. Lue lisää tuotteesta NobelBiz Voice Carrier Network

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience.
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience. Lue lisää tuotteesta Verint Workforce Engagement

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Leverage artificial intelligence (AI) and real-time insights to automate workflows, improve agent productivity & enhance CX. Know more.
HGS Contact Center AI is a fully customizable, unified cloud-based contact center software that facilitates quick resolutions, boosts quality management processes, and helps offer a top-notch customer experience. With HGS Contact Center, you pay for only the features your business needs. Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Lue lisää tuotteesta HGS Agent X

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes.
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes. Lue lisää tuotteesta Level AI

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Integrating customer care systems (Voice, Chat channels, Bots, AI engines), allowing clients to freely change/ modify their environment
Expertflow Contact Center connects voice, chat, video, web & social media channels with top-in-the-market AI and CRM solutions thus using Predictive & Analytics to solve customer issues. We provide agents with embedded telephony bars within CRM to handle agent state and call control from the same interface. We also integrate bots with knowledgebase & CRM to provide agents with access to information without switching multiple applications. Our Voice recording solution easily integrates with CRM. Lue lisää tuotteesta Expertflow Contact Center

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more Lue lisää tuotteesta Dyalogo

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software Lue lisää tuotteesta mySQM Customer Service QA

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
Flip's automated customer service voice assistant handles simple, repetitive requests from inbound CS calls. Its automated voice bot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving live agents more time to handle the more complex issues. It can also work after hours creating detailed support tickets for staff. See a demo, then try it for free on any percentage of your inbound calls and see the results for yourself. Lue lisää tuotteesta RedRoute

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more.
It is a workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more Lue lisää tuotteesta Verint Forecasting and Scheduling

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
An End-to-End Quality Measurement, Management and Improvement Solution for Customer Service verticals.
TransMon is a Global CX enhancement tool for automating and digitizing the entire quality monitoring framework for multiple communication channels (Voice/Non-Voice/In-store) across all customer experience (CX) touchpoints. TransMon is speech and text analytics enabled platform providing transaction evaluation on population level data. Approx. 60,000 TransMon licenses in use across India & International market. Lue lisää tuotteesta TransMon

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Acall center solution that offers recording and quality management, as well as outbound communications and analytics.
Enghouse Interactive is a call center solution that offers recording and quality management, as well as outbound communications and analytics. Lue lisää tuotteesta Enghouse Quality Assurance

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Voice Etc. provides customized cloud IVR solutions as per the requirements of the businesses.
Voice Etc. provides customized cloud IVR solutions as per the requirements of the businesses. Lue lisää tuotteesta IVR service

Ominaisuudet

  • Laadunhallinta
  • Työntekijöiden valmennustyökalut
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka