37 tulosta
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Lue lisää tuotteesta Zoho Desk

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Lue lisää tuotteesta Talkdesk

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Lue lisää tuotteesta NICE CXone

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, IVA, CTI, Chat, Email, Call Recording, and CRM Integration.
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Our best-in-class AI automates interactions and assist your live agents, reducing service costs while you deliver a more conversational service experience. It’s like having a brand new, international team that speaks hundreds of languages and streamlines your most critical business operations Lue lisää tuotteesta Five9

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
CloudTalk is a VoIP phone system built for modern companies. Over 2,500 businesses — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized companies looking to grow. Try a 14-day trial, absolutely FREE. Lue lisää tuotteesta CloudTalk

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Lue lisää tuotteesta Nextiva

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Genesys Cloud CX tekee asiakassuhteista yksinkertaisia. Yhdistämme puhelimen, sähköpostin ja chatin yhden työkalun kautta, mikä parantaa asiakkaiden sitoutumista
Genesys Cloud CX -alusta on seuraavan sukupolven kaikenkattava pilvipohjainen yhteyskeskusratkaisu, joka auttaa hallitsemaan ja ymmärtämään saumattoman asiakaspolun monikanavaista vuorovaikutusta. Anna työntekijöillesi yksi työkalu, joka käsittelee kaiken viestinnän – ääniviestit, chatin, sähköpostin, tekstiviestit ja paljon muuta. Helppotajuisen käyttöliittymän ansiosta sitä on helppo käyttää, olitpa sitten edustaja, esimies tai IT-järjestelmänvalvoja. Viikoittaiset ominaisuuksien julkaisut takaavat, että ylität asiakkaiden odotukset tänään ja huomenna. Lue lisää tuotteesta Genesys Cloud CX

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user. Sign up and get a 14-day free trial. Lue lisää tuotteesta JustCall

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Lue lisää tuotteesta Playvox

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Squaretalk is a versatile cloud communications platform that empowers your sales and support teams to work effectively from anywhere.
Squaretalk is a versatile and secure call center software with automations and integrations made simple. So simple, you’ll have time for the other parts of your business. Affordable, scalable and easy-to-use communications platform provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Gain a local presence worldwide with access to local, mobile and toll-free numbers in over 100 countries and 3,400 area codes. Lue lisää tuotteesta Squaretalk

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Nosta asiakaspalvelusi uudelle tasolle pilvipohjaisen puhelinkeskusohjelmiston avulla. Call Center Studio antaa sinulle mahdollisuuden palvella asiakkaitasi missä tahansa.
Nosta asiakaspalvelusi uudelle tasolle pilvipohjaisen puhelinkeskusohjelmiston avulla. Tehokkaan yrityksen pyörittäminen on nyt entistäkin tärkeämpää. Call Center Studio tarjoaa pilvipohjaisen puhelinkeskusohjelmiston, jonka avulla voit palvella asiakkaitasi missä tahansa. Intuitiivisen käyttöliittymän ansiosta voit asentaa sen helposti ja kouluttaa edustajia muutamassa minuutissa. Kuuntele nauhoituksia ja paranna asiakkaidesi kokemusta tekoälytyökaluilla. Tehokkaan raportoinnin ja erittäin vastaanottavaisen asiakaspalvelun ansiosta saat ympärivuorokautista tukea asialleen omistautuneelta tiimiltä. Lue lisää tuotteesta Call Center Studio

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Paranna asiakasmenestystäsi ja asiakaspalveluasi sekä hoivaa asiakassuhteita koko niiden elinkaaren ajan yhtä alustaa käyttäen.
Jos etsit perehdytykseen, asiakaspysyvyyteen ja tukeen liittyviä prosesseja tehostavaa työkalua, Froged on ehdottomasti tutustumisen arvoinen. Työkalumme on suunniteltu asiakassuhteiden hoivaamiseen koko niiden elinkaaren ajan. Frogedin avulla voit lisätä sitoutumista ja pysyvyyttä sekä vähentää poistumaa. Vastaa asiakkaasi yksilöllisiin tarpeisiin räätälöidyillä sähköpostikampanjoilla, tyylikkäästi integroidulla tietämyskannalla, live chat -palvelulla ja automaattisilla viesteillä. Seitsemän päivän ilmainen kokeilu Lue lisää tuotteesta Froged

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting. Lue lisää tuotteesta Scorebuddy

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Monitor and Improve Agent Performance with an AI-Powered Quality Management and Improvement platform.
Use AI to automatically evaluate every call, ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows. - Automate Quality and Compliance with AI - Manually deep-dive and evaluate conversations to find the root cause, four times faster than before - Provide agents with actionable feedback, host structured one-to-ones - Create and assign engaging training material and eLearning courses effortlessly Set up your free trial today. Lue lisää tuotteesta EvaluAgent

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Gives visibility to operations to improve back-office quality, productivity and process consistency and reduce costs.
Gives visibility to operations to improve back-office quality, productivity and process consistency and reduce costs. The software allows users to evaluate calls, automate quality management, identify non-compliance and assign coaching of text and voice interactions. Lue lisää tuotteesta Verint Automated Quality Management

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Klaus is a quality management platform for support teams that makes giving feedback to agents easy and systematic.
Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic. Link your help desk to Klaus, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses. We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps. Lue lisää tuotteesta Klaus

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction.
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia. Lue lisää tuotteesta Stella Connect

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Omnichannel customer interaction platform enabled with advanced quality assurance and management capabilities.
intalk.io is an Omnichannel Customer Interaction Platform. intalk.io is enabled with advanced quality assurance and management capabilities: 1. Ability to tag recordings 2. Filter recordings as per custom criteria 3. Customised Quality Process and Escalations 4. Design custom evaluation forms With its cloud capabilities, you can run a contact center on-cloud with agents connected from home. Lue lisää tuotteesta Intalk.io

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Increase conversions, deliver top customer experience, and decrease ramp time with Balto's Real-Time Guidance for contact centers.
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers. Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. Lue lisää tuotteesta Balto

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizati ons to interpret sentiment and identify patterns to reveal deep understanding from every conversation. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center. Lue lisää tuotteesta Eureka

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals. Lue lisää tuotteesta inConcert Omnichannel Contact Center

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Observe.AI is an AI-powered agent enablement platform. Evaluate 100% of voice calls, analyze performance, and tailor agent coaching.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly analyze 100% of calls. With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers. Lue lisää tuotteesta Observe.AI

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation Lue lisää tuotteesta RapportCMS

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) methods to keep call, agent, and customer data secure in addition to safety recording functionality. The system also provides in session coaching, which allows managers to train customer support agents in real time to enhance the customer experience. Lue lisää tuotteesta Cisco Finesse

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Software for customer service quality assurance for CSAT, CES, and more.
Software for customer service quality assurance for CSAT, CES, and more. Lue lisää tuotteesta MaestroQA

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cresta is the first real-time productivity suite for the contact center.
Cresta helps you deliver radically better customer experience and better business outcomes with our patented real-time intelligence for the contact center. Cresta’s AI-powered platform provides solutions designed to support every level of your customer-facing business: agents, managers, and leaders. Lue lisää tuotteesta Cresta

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
A Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance.
Prodigal is a Consumer Finance Intelligence solution for optimizing operations and quality assurance. Collection agencies, healthcare providers, and lenders rely on Prodigal to unlock insights that enhance profits, experience, and compliance by analyzing agents' conversations with borrowers and patients. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of capacity. ProVoice analyzes 100% of calls to reduce risk and strengthen QA. Lue lisää tuotteesta Prodigal

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers.
NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers. Lue lisää tuotteesta NobelBiz Voice Carrier Network

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience.
Provides cloud-based tools that help enterprises and their employees deliver a positive customer experience. Lue lisää tuotteesta Verint Workforce Engagement

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
HGS Agent X is an AI-Powered Cloud-Based Contact Center Solution that helps businesses to innovate within the contact center.
HGS Agent X is a fully customizable, unified AI-powered cloud-based contact center software that facilitates quick resolutions, boosts quality management processes, and helps offer a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs. Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Lue lisää tuotteesta HGS Agent X

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes.
Cloud-based AI-enabled platform that helps businesses monitor agents' performance through QA processes. Lue lisää tuotteesta Level AI

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Integrating customer care systems (Voice, Chat channels, Bots, AI engines), allowing clients to freely change/ modify their environment
Expertflow Contact Center connects voice, chat, video, web & social media channels with top-in-the-market AI and CRM solutions thus using Predictive & Analytics to solve customer issues. We provide agents with embedded telephony bars within CRM to handle agent state and call control from the same interface. We also integrate bots with knowledgebase & CRM to provide agents with access to information without switching multiple applications. Our Voice recording solution easily integrates with CRM. Lue lisää tuotteesta Expertflow Contact Center

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more
Cloud-based software that helps call centers manage customer communications across multiple channels through telephone, chat, and more Lue lisää tuotteesta Dyalogo

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software Lue lisää tuotteesta mySQM Customer Service QA

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
Flip's automated customer service voice assistant handles simple, repetitive requests from inbound CS calls. Its automated voice bot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving live agents more time to handle the more complex issues. It can also work after hours creating detailed support tickets for staff. See a demo, then try it for free on any percentage of your inbound calls and see the results for yourself. Lue lisää tuotteesta RedRoute

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more.
It is a workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more Lue lisää tuotteesta Verint Forecasting and Scheduling

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka
Twilio Flex is the first fully programmable cloud contact center platform that gives companies complete control of their contact center
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Lue lisää tuotteesta Twilio Flex

Ominaisuudet

  • Laadunhallinta
  • Employee Coaching Tools
  • Asiakaskokemusten hallinta
  • Raportointi/analytiikka