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Tietoja tuotteesta Whatfix

Whatfix edistää teknologian käyttöönottoa ja parantaa käyttäjien tuottavuutta sekä sitoutumista kontekstuaalisen sovelluksissa näytettävän sisällön avulla.

Lue lisää tuotteesta Whatfix

Hyvät puolet:

Integration with your existing Google Analytics used with reporting. Very Helpful WhatFix Team Members always willing to lend a hand (Sneha).

Huonot puolet:

If you do not follow the steps exactly described in the Flow, then you drop out and need to start Flow from the beginning. The End-users does not have time to restart the Flow.

Whatfix: arvostelut

Keskimääräinen pisteytys

Helppokäyttöisyys
4,5
Asiakaspalvelu
4,9
Ominaisuudet
4,6
Vastinetta rahalle
4,6

Todennäköisyys suosittelulle

9,1/10

Tuotteen Whatfix yleisarvosana on 4,6/5 tähteä. Se perustuu 77 Capterran käyttäjän arvosteluun.

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Suodata arvosteluja (77)

Ben
Director Sales Operations, USA
Vahvistettu LinkedIn-käyttäjä
Tietotekniikka ja tietopalvelut, 201–500 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde
Lähde: GetApp

WhatFix is hands down the best Field Enablement tool!

5,0 6 vuotta sitten

Hyvät puolet:

Whatfix is definitely the simplest when it comes to creation and deployment of interactive walkthroughs. We got the solution to train and support our sales reps on Salesforce and it has been working like a breeze for us. The best part is its multi-formats that are instantly created along with the walkthroughs. I've previously tried out WalkMe for the walkthroughs, but I must say that Whatfix is unquestionably a better alternative. Better Product and Better Support. Shout out to WhatFix team for their awesome help and support!

Huonot puolet:

None - WhatFix is an extremely flexible tool. It can be applied onto any web-based application and there are many ways to deploy easily.

Neil
Head of Product Delivery, Britannia
Henkilöstön hankinta ja rekrytointi, 1 001–5 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Fantastic product

4,0 2 vuotta sitten

Kommentit: Fantastic product, easy company to work with. Highly reccomend!

Hyvät puolet:

Great features, with steady delivery of new features. Whatfix really listen to their users and shape their backlog accordingly

Huonot puolet:

Less about the product, but sometimes the communication can be over-zealous/clumsy

Rory
Director of Training & Development, USA
Painoteollisuus, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

An extra layer of our software

4,0 4 vuotta sitten

Kommentit: We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program.

Hyvät puolet:

WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved.

Huonot puolet:

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

Myyjän Whatfix vastaus

4 vuotta sitten

Hey Rory, Thank you for taking the time and leaving us a positive review. Customer experience and satisfaction is our priority. We have also noted your suggestions regarding the content organization, and have incorporated them in our roadmap. You can also visit the WHATFIX COMMUNITY to know more about our upcoming releases. Our experts are just a message away to all your queries. Thank you once again for your review! Best, Pratheek

Vahvistettu arvostelija
Vahvistettu LinkedIn-käyttäjä
Tietokoneen ohjelmistot, 10 000+ - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde
Lähde: GetApp

I am the Training and Content Development Manager for a Software Company and Whatfix made our Software easier to manage.

5,0 8 vuotta sitten

Hyvät puolet:

What I like about Whatfix is the ease of use and can make a walk through in just a few minutes and out to the user to use. More complex integrations required me to contact Whatfix support (Sneha is the greatest!!!) and they have been able to guide me through any issues i have ran into.

Huonot puolet:

If i have to come up with any Cons about Whatfix i would say the Integrations table is getting harder to manage. Reason for this is that my software is vary versatile and users use our software differently and I have to create custom Walk Through's for each. It has taken me a while to manage the Integration portion but Whatfix has been very patient and helpful every step of the way.

Myyjän Whatfix vastaus

7 vuotta sitten

Thanks a lot for the comment. You will no longer face the issue of managing multiple user levels and integrations. We recently released few usability updates, shifting the control in the integration console to our UI via the Interactive guide segmentation section. It will allow you to segregate the walkthrough on the basis of parameters like User profiles, User personas, URL (page based), and a lot more.

Hal
Hal
Technical Writer
Vahvistettu LinkedIn-käyttäjä
Tietokoneen ohjelmistot, 51–200 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde
Lähde: GetApp

Whatflow flows implementation in a special education web based product

4,0 8 vuotta sitten

Kommentit: Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Hyvät puolet:

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Huonot puolet:

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Myyjän Whatfix vastaus

8 vuotta sitten

Thanks for the review, Hal. We are working towards building the framework for selective actions on the flows, which should be released soon. As per your feedback, our UX team is currently improving the editing experience.

Brett
Director Technical Services, USA
Vahvistettu LinkedIn-käyttäjä
Tietotekniikka ja tietopalvelut, 51–200 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde
Lähde: GetApp

Excellent Product, Training and Onboarding

5,0 6 vuotta sitten

Hyvät puolet:

Whatfix is a great product for automating training of web based applications. The customer support and on boarding have been phenomenal. We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases. I think the ability to easily export scenarios into Powerpoint and articles is very powerful.

Huonot puolet:

I don't really have any feedback for the product but I will say that for our particular software solution that it is difficult to create re-usable scenarios because we have lots of drill downs that depend on the actual data in the database. This leads to some challenges with maintaining the databases and scenarios. This isn't a knock on Whatfix but just a comment for those considering this type of solution. Please consider maintenance of scenarios over time.

Mark
Mark
Director of Customer Experience, USA
Vahvistettu LinkedIn-käyttäjä
Tietokoneen ohjelmistot, 201–500 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Digital Adoption of Digital Adoption

4,0 2 vuotta sitten

Kommentit: Data driven decisions are very important to us. With Whatfix we are able to provide better data to our development team while simultaneously guidling our customers through our app.

Hyvät puolet:

The Customer Service is extraordinary. Once you learn how to use the tools and their limits, your imagination is the limit as to what you can do.

Huonot puolet:

With so many features and options it was a little hard to finalize what we needed to focus on.

David
USA
Vahvistettu LinkedIn-käyttäjä
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde
Lähde: GetApp

They will always respond and fix any issues quickly!

5,0 6 vuotta sitten

Hyvät puolet:

As a small startup, we first tried AppCues but ran into several issues with integration (we are a Single Page App) that we could not resolve and all communication was slow and only through email. We switched to WhatFix and now have an account manager we can reach at any time that has been able to resolve any issues quickly.

Huonot puolet:

They use a tagging system to organize onboarding flows but I'm hoping to see them add a folder system as well.

Olivia
Assistant Operations Manager, USA
Vahvistettu LinkedIn-käyttäjä
Internet, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde
Lähde: GetApp

Extremely helpful to us and to our customers!

5,0 7 vuotta sitten

Hyvät puolet:

WhatFix continues to come out with new ways to use their product and also comes out with new features. Setting up the product and learning how to use it was a breeze. At first I was overwhelmed by having to create each step, but after the first flow, you really get the hang of it. Customer support is also great. They always answer with a timely response and I always get my question answered. I was having trouble with a few of the flows I created and I was able to get the help I needed.

Mark
Chief Executive Officer, USA
Vahvistettu LinkedIn-käyttäjä
Terveys, hyvinvointi ja kuntoilu, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde
Lähde: GetApp

Easy to use on-boarding software with a genuinely caring team behind it.

5,0 6 vuotta sitten

Hyvät puolet:

Extremely easy to use and set up, great analytics, effective tool for new members to any SAAS product. The level of customer service is unrivaled in this industry - can't say enough good things about the entire WhatFix organization.

Huonot puolet:

It's not technically a "con", but as they say, "you get what you pay for." WhatFix definitely isn't cheap, but I would not expect a product and service of this quality to come at a bargain price. Definitely worth every dollar.

Ben
Learning Technology Lead, Britannia
Verkko-oppiminen, 51–200 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

A fantastic tool for onboarding

4,0 viime vuonna

Kommentit: Overall our experience with Whatfix has been fantastic. The platform is very reliable with lots of great features and regular updates. Customer support is also very strong, with quick responses to queries and frequent check-in calls to discuss areas of improvement.

Hyvät puolet:

Whatfix was very easy to implement within our platform, and provided a great number of features to use with minimal setup. The range of widgets available allowed us to create a bespoke onboarding program, guiding our users through our application and capturing detailed analytics on what was and wasn't working.

Huonot puolet:

Initially we found the Whatfix dashboard a little overwhelming, due to the sheer amount of features available, and understanding how settings had to be applied to ensure widgets and flows only appeared on the pages we wanted them to.

Amit
Product Manager, Intia
Internet, 201–500 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Leader in DAP Category!

5,0 2 vuotta sitten

Kommentit: Extremely satisfied, I saved a lot of $$ using this DAP solutions over onboarding & in-app training for both customers & employees

Hyvät puolet:

Ease of deployment, analytics, and very generous pricing compared to Walkme.

Huonot puolet:

Translation accuracy & A/B Testing capabilities of the flow.

Sandhya
Technical Administrator, Saksa
Kemikaalit, 10 000+ - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

A great tool for digital adoption in applications

5,0 11 kuukautta sitten

Kommentit: Amazing team of individuals who are always ready to support and know their platform well.

Hyvät puolet:

Great UI and contents are easy to configure. Product team and support team is very proactive

Huonot puolet:

None. Everything works as expected and I hope the spirit remains as-is.

stijn
stijn
Developer
Vahvistettu LinkedIn-käyttäjä
Tietotekniikka ja tietopalvelut, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde
Lähde: GetApp

Whatfix works well for us

5,0 8 vuotta sitten

Kommentit: Gen25 is a Salesforce partner. We build custom Salesforce environments for our clients. One of our clients needed a tool to train new employees in using Salesforce. After a review of several onboarding tools we suggested to use WhatFix. Right now we are implementing WhatFix in a Sandbox Salesforce Environment, building flows, segmenting flows for different user groups, etc. So far WhatFix has lived up to our expectations. It's easy to use and feedback is great.

Hyvät puolet:

- Whatfix is intuitive: You don't need a computer science background to build flows; - Customer support responds almost instantly to questions; - Free online training sessions are included; - Integration with Salesforce works well; - Segmentation of flows to different user groups works well;

Huonot puolet:

Flows can be turned into Youtube videos. WhatFix told us that they are working on a feature to add voice notes to these videos.

Sandip Kumar
Sandip Kumar
CEO, Co-founder
Vahvistettu LinkedIn-käyttäjä
Tietokoneiden ja verkon suojaus, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde
Lähde: GetApp

WhatFix help guides - enhancing "self-service"

5,0 9 vuotta sitten

Kommentit: Whatfix, helped to create interactive guides & ease "Self-Service" on-boarding experience for InstaSafe Secure access. Its intuitive interfaces have assisted speedy customer support resolution & simplified navigation.

Hyvät puolet:

- Intuitive interface - awesome support - Super easy & quick integration

Huonot puolet:

- Looking forward to their analytics features.

Swati
Swati
Information Developer
Vahvistettu LinkedIn-käyttäjä
Tietotekniikka ja tietopalvelut, 5 001–10 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde
Lähde: GetApp

One of the easiest and most intuitive UI

5,0 9 vuotta sitten

Kommentit: I have found the product interface very intuitive and easy to use. Also, the support we required to make the product compatible with ours was amazing. Our issues were resolved in no time and RFCs were also delivered promptly.

Hyvät puolet:

Intuitive interface Competitive cost Free trials

Myyjän Whatfix vastaus

8 vuotta sitten

Thanks for the lovely review, Swati.

Vahvistettu arvostelija
Vahvistettu LinkedIn-käyttäjä
Internet, 51–200 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde
Lähde: GetApp

Great application!

5,0 7 vuotta sitten

Hyvät puolet:

We are so excited to launch Whatfix to our clients! It was extremely easy to set-up and the support along the way was amazing. By launching Whatfix, we are empowering our clients to learn how to use our product without having to make a phone call or send an email to our team

Vahvistettu arvostelija
Vahvistettu LinkedIn-käyttäjä
Rahoituspalvelut, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde
Lähde: GetApp

Great product. Great Team!

5,0 6 vuotta sitten

Hyvät puolet:

Thea ease of use and learning curve along with the constant support that's offered through implementation and use.

Huonot puolet:

A cleaner more futuristic UI for the end-user. There isn't much to say here as the product has fit all of our needs.

Vahvistettu arvostelija
Vahvistettu LinkedIn-käyttäjä
Koneistus, 51–200 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde
Lähde: GetApp

Whatfix - Good Self-Learning/Training Solution, Even Better Customer Service

4,0 6 vuotta sitten

Hyvät puolet:

Creation of the content, and distribution was near flawless. Getting support for questions, best practice, or future features from the support team, was easy and straightforward.

Huonot puolet:

Per application fees. Integration with CRM system left much to be desired, but they are in the process of improving that integration. Challenging to get non-digital natives to adopt usage.

Genie
USA
Käytti ohjelmistoa seuraavaan tarkoitukseen: Ei tarjottu
Arvostelijan lähde

Using WhatFix has increased our engagement with our free trials

5,0 8 vuotta sitten

Kommentit: The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Hyvät puolet:

Best value I found when researching for a product like this. Also the service can not be beat.

Huonot puolet:

It did take a while to learn. It could be more user friendly.

Gitesh
Sen Manager Enterprise - Customer Success, Kanada
Tietotekniikka ja tietopalvelut, 201–500 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Whatfix is a Good Fix

5,0 2 vuotta sitten

Kommentit: Great experience

Hyvät puolet:

Its a value addition service and solves a lot of problems

Huonot puolet:

I am new so i am getting there hence i do not have feedback on the least liked aspect of Whatfix

Edle
Business Analyst, USA
Käytti ohjelmistoa seuraavaan tarkoitukseen: Ei tarjottu
Arvostelijan lähde

Very easy, useful tool!

5,0 9 vuotta sitten

Kommentit: I am so glad to have found the whatfix tool. It makes training so much easier! It takes a person out of hand holding customers and enabling them to self serve. It is very easy to use and very helpful. Thank you to Chirabrata Das for always being available to answer my questions. He was a great help to me on setting up this tool for Avnet!

Vahvistettu arvostelija
Vahvistettu LinkedIn-käyttäjä
Tietoverkot, 10 000+ - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde
Lähde: GetApp

Effective tool for product adoption.

4,0 6 vuotta sitten

Hyvät puolet:

Interface is easy to use. Support is great. Adds value when the product GUI is complex and not structured.

Huonot puolet:

Could have more features that make usage less cumbersome. Need features around versioning and organizing content. Relying just on tags is an effective method.

Dawn
IT Learning Manager, USA
Pankkitoiminta, 1 001–5 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Whatfix Works!

5,0 viime vuonna

Kommentit: We are very pleased with the DAP and the service at Whatfix. We have been using it over a year and a half and it has done and continues to do everything they promised it would do. The integration of this tool was very quiet, meaning, we implemented it and only received positive feedback. There was no scrambling to get it aligned or working correctly, nor did we have any negative comments about how it was interacting with our system, or irritation about seeing something new! It is pretty common to implement a tool and get some amount of negative response or technical issues at launch. We launched it...and it just worked! We receive positive feedback frequently and the word is getting out across the company. We now have enough positive awareness about Whatfix that other department leads are requesting that we "Whatfix" their tools. We have now increased our investment enterprise wide and look forward to the benefits across more of our platforms.

Hyvät puolet:

Whatfix has so many useful features. Some of the smallest but have large impacts are the Beacons and the popups. These functions allow us to communicate changes within our processes and products almost instantly. Previously, communicating rapid or sudden changes would take time, and during that time, customers and employees are either waiting to be able to deliver the appropriate information or service, or they have incorrect information. this creates tickets and complaints. Being able to deliver information as rapidly as we can using Whatfix has reduced the time gap exponentially! The guided walk-throughs are also incredible. Realistically, what should you expect a newly hired employee to remember right after class. With so many policies, processes, and procedures, the expectation to "just know it" is unfair. Whatfix takes the stress off of the employee to instantly master something. Whatfix helps create an environment of trust, comfort, and confidence because the tools are "at the ready"! The DAP is amazing and intuitive.The other pro to Whatfix is their service. In my personal and professional life, Whatfix is #1 in client support and customer care. I just don't experience this level of service from anyone else! Friendly, efficient, and focused on our success!

Huonot puolet:

I just can't think of any cons at this time!

Myyjän Whatfix vastaus

viime vuonna

Hi Dawn, Thank you for the review. We appreciate you taking the time to share your candid feedback. We're glad your team loved the various Whatfix features, and that you had a pleasant onboarding and implementation experience. It's something we've worked hard on, so it's great to hear the positive feedback. Thanks again for taking the time to leave us a review! Best, Your Whatfix Team

Kirsten
Instructional Designer, USA
Pankkitoiminta, 1 001–5 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde

Whatfix is the solution we didn't know we needed until we found it!

5,0 viime vuonna

Kommentit: Overall, we love Whatfix! Others in the company have started reaching out to ask us to create content. We like to say, "We can Whatfix that!" No other tool we use can provide the in-app help our users need to succeed while they're working.

Hyvät puolet:

In general, Whatfix is easy to use. The widgets offer many possibilities to help users do their jobs more efficiently and with less stress. Pricing was straight-forward without all the add-ons competitors would charge. Most importantly, Whatfix's team members are kind, helpful, hardworking, and innovative! They are always upgrading and improving the tool. They find solutions to problems which would otherwise stress us out! We have never had such a positive vendor relationship!

Huonot puolet:

Although creating content is easy, it's not always as easy to make it work and appear correctly. (Thank goodness for the excellent Whatfix support team, though!) I just wish it was easier to do everything myself. Also, being a bank with stringent security, we struggle with being able to grant system access to the Whatfix team to help us set up new systems and create content. This is not a "con" against Whatfix per sae; it is just a fact that we must work around.

Myyjän Whatfix vastaus

viime vuonna

We greatly appreciate your feedback on the pros of using Whatfix. It's wonderful to know that our digital adoption platform's ease of use and versatile widgets have contributed to a smoother workflow for your users. Moreover, we greatly appreciate your kind words about our team members. Being helpful, hardworking, and innovative is at the core of our values, and we are committed to continuously improving our tool to meet your needs. We understand that content creation may have its challenges at times, but we're delighted that our support team has been there to assist you and ensure your success with Whatfix. Rest assured that we are always working to improve the platform to make it even more user-friendly and intuitive. Once again, thank you for your glowing review and your trust in Whatfix. We are thrilled to have you as a valued customer and look forward to continuing to support you and your team on your journey to even greater success with Whatfix. Your Whatfix Team