Tuotteen ISL Light arvostelut

Easy Remote Support

Hyvät puolet:

Such an easy product to use, I have been using it for a number of years now and will continue to do so! I have a list of all my servers and can just double-click to launch into them. When it comes to providing remote - ad-hoc support - I can simply direct my client to a website - give them a code and we're up and running in no time. This is so much easier than asking people to install an app first, and then give me a code and password etc. Just simple remote support.

Huonot puolet:

The only minor issue is that I sometimes can't copy/paste between my host machine and the remote machine... this could be due to my Mac making a restriction tho!

Market Leading Remote connectivity software

Kommentit: Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their prices up just as we expanded our team, ISL were great to deal with.

Hyvät puolet:

Its very easy to use, quick to connect to users machines and never seems to freeze or have connection issues, which is vital to our business

Huonot puolet:

There is nothing to dislike about ISL. They contact us in good time about our renewals, the comms are really friendly and they are just a nice company to do business with

Huomioon otetut vaihtoehdot: TeamViewer Remote

Perusteet valita ISL Light: cost and the friendly attitude of the ISL team

Perusteet vaihtaa tuotteeseen ISL Light: Felt like the right decision, after the help and discount offered

ISL Light

Kommentit: We mostly support people in the USA, Denmark, Arab emirates.

Hyvät puolet:

slo support, multiple monitor connect is nice

Huonot puolet:

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Robust, reliable and worth every penny

Kommentit: The product is robust and reliable and although I have tried competitors free versions, I know that it is well worth paying for.

Hyvät puolet:

It is easy for my users to setup and connect with me, especially my mum who likes to complicate things.

Huonot puolet:

The icons for transferring files between computers I often click the wrong one. A minor issue.

ISL - A great tool for remote access

Kommentit: Overall it has been an incredibly useful product for the price and has assisted with many projects recently.

Hyvät puolet:

ISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally.

Huonot puolet:

ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money.

Gret Remote Acccess Software

Kommentit: This is the best, most intuitive remote access software for tech support technicians that service multiple clients.

Hyvät puolet:

Accessing remote devices using ISL is easy. I have the app on my main PC, my laptop, and my phone. Being able to work on a device from my phone means I don't have to be tied to a computer for tech support. Everything works, always.

Huonot puolet:

When moving devices to groups, and dropping it, the screen refreshes and goes back to the top of the list. If I am moving devices, I don't want to keep scrolling down. Would be nice to select multiple devices and drag and drop to the group. Also, would be nice to create an access password per group. Since I service multiple companies, it would be nice to select group and change password for entire group.

Huomioon otetut vaihtoehdot: TeamViewer Remote

Perusteet valita ISL Light: It was too expensive and you had to know the local password to the PC to connect, where as with ISL, you just have to know the access password.

Perusteet vaihtaa tuotteeseen ISL Light: The main issue was cost, the second was the ability to organize clients into groups, use my cell phone *HUGE*, and not needing the local admin password to log in.

Good remote access software that does not break the bank.

Kommentit: Overall this has been a great tool. I have used many other software in this field but so far this one is the best value.

Hyvät puolet:

Very easy to use. Has everything you could ask for in a remote desktop application. UI is easy to navigate and understand.

Huonot puolet:

The only con I could even give it is when you set unattended access and then go to connect to that machine it downloads and executable every time. You can just label and save that .exe and use it instead of clicking the connect in the portal. Having more than 500 end users though I just do not want to have to dig through .exe's to find the one I want.

A solid product for quick remote support

Kommentit: Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.

Hyvät puolet:

Excellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.

Huonot puolet:

Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.

Huomioon otetut vaihtoehdot: TeamViewer Remote ja AnyDesk

Perusteet valita ISL Light: Cost for a growing business was too high with other competitors.

Vaihdettu kohteesta: TeamViewer Remote ja AnyDesk

Perusteet vaihtaa tuotteeseen ISL Light: Unlimited unattended clients. Concurrent user pricing model. Value for money.

Easy to use, it just works.

Kommentit: Having used ISL for 10+ years i can say it has been great to use everyday. It's very easy and it just works everytime.

Hyvät puolet:

It is very easy to use on both computers and mobile devices.

Huonot puolet:

The reporting of end device hardward and software could be better. A simple report to view all devices or groups of devices in one place.

very reliable

Kommentit: The unattended option is perfect and always available. Possibility of having multiple operators helps a lot.

Hyvät puolet:

It's very easy to install, reliable and I haven't found any incompatibilities in any of the installations I've done.

Huonot puolet:

The web's interface for changing passwords and other actions is a bit jary. The price is a little more expensive than other programs with similar features.

Huomioon otetut vaihtoehdot: TeamViewer Remote

Perusteet vaihtaa tuotteeseen ISL Light: ease of use and experiences I had already had with the product

Does the job

Kommentit: Moved away from one of the leading platforms, some features are better others not quite there. Overall the platform is fine and allows us to conduct remote support well.

Hyvät puolet:

Customer service and support. Keen to engage and help. Simple pricing.

Huonot puolet:

File sharing could be improved. Quality of connection sometimes lags.

A daily user who is very satisfied with the software compared to older competing features.

Kommentit: I was glad to know the software. I didn't know the software before. After a one-day trial, I really liked using the software. highly recommend.

Hyvät puolet:

User friendly. Many interface languages. stability. speed.

Huonot puolet:

I would be happy if the software updated to a dark theme interface.

Great for looking after our customers

Hyvät puolet:

Ease of use for our customers, great support (chat based).

Huonot puolet:

No cons, it's brilliant. We self host it and it's never let us down.

Great product

Hyvät puolet:

Reasonably priced product and works very well

Huonot puolet:

Lack of immediate prompt for admin rights Having to switch into restart mode to get back on after restart

ISL - The remote to go for MSP's

Hyvät puolet:

pricing and support is great, deployment and use is easy and straightforward , it just works !!

Huonot puolet:

would expect some more features for onboarding silently but sometimes less is more

IT review of daily use

Kommentit: Great to use for anyone in the IT profession.

Hyvät puolet:

Its ease of use Quick remote desktops to multiple clients Easily deployed to all my clients and end user machines Filtering of clients on the ISL page Search feature

Huonot puolet:

Screen quality can be hit and miss but not a major issue Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end

Nice Product

Kommentit: Good Product and would will continue to use in the future.

Hyvät puolet:

Easy to use and works well. Also if you need help you get it from ISL

Huonot puolet:

Some customer have issues installing / running the product

Remote Access Using ISL Light

Kommentit: Excellent, i can not operate without ISL LIght. This is key to my business and enables me to easily provide remote support to my Clients.

Hyvät puolet:

ISL Light is very easy to setup and use. My Clients have very little difficulty in allowing me to gain control of their screens. Now that i can access multiple screens at the same time i can be more productive and keep on top of my work load.

Huonot puolet:

Nothing, ISL LIght does evething i nedd to run my business.

Long term user

Hyvät puolet:

Connection using the AlwaysOn setup is excellent and very quick to establish a connection to a remote PC.

Huonot puolet:

On demand client setup could do with some prompts on the administrators end to describe what the user might be seeing. Often a user will start to read out a security warning and ask what to do so would be good to know what these might be as they seem to differ slightly, maybe from browser to browser.Initial setup to connec to a Mac is tricky and seems to involve changing system settings for screen recording. A quick link to help for this would be useful when establising a connection to save time.

Isl online

Kommentit: Very good product .

Hyvät puolet:

So easy to use Very fast and efficient helping our customers

Huonot puolet:

Sometimes have issues with customers firewalls (not isl fault)

Great tool

Hyvät puolet:

We made the switch from Teamviewer a couple of years ago (when they tripled the price on our renewal) - and it does everything we need :-). The few times we've needed to contact support they've been fantastic.

Huonot puolet:

The app isn't the best, but it still does the job.

Great Product For IT HelpDesk

Hyvät puolet:

We've used ISL Online for many years now within our Help Desk and Sales Team and have found it to be the best and most cost effective product on the market. Simple to setup and very easy to use.

Huonot puolet:

Nothing - very happy with the current functionality.

ISL Light

Kommentit: I have found my time working with ISL Light very good. Never really needed to call on there support.

Hyvät puolet:

I find ISL Light Simple to Use. Easy for my Employees to download and Allow me access to support them

Huonot puolet:

There is nothing that I particularly dislike About it

ICT Technician

Hyvät puolet:

Allows remote support at a reasonable price

Huonot puolet:

Copy and paste option is hit and miss works 50% of the time.

Great product

Hyvät puolet:

Excellent product which allow quick remote access into an external environment

Huonot puolet:

Price point could come down a little to be mmore competitive