Tuotteen NetSuite OpenAir arvostelut

Great tool but lacked some data integrations

Hyvät puolet:

Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.

Huonot puolet:

Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.

OPenAir for Services Organizations

Kommentit: Have used it manage our projects, billing and time tracking for 5+ years integrated with Netsuite. AS the organization has evolved we have had to push OpenAir to limitations of the system to conform to current and evolving business processes

Hyvät puolet:

OpenAir has robust capabilities when implemented from the groun dup properly thinking of future use and change in mind

Huonot puolet:

Custom reporting and data can sometime be hard to extract for exact end user reports

NetSuite OpenAir

Kommentit: Overall OpenAir has been tedious when it comes to using it for timekeeping and keeping track of projects. The reporting out of the system is lacking, therefore, have to use separate smartsheets in order to keep up with project assignments. There currently isn't functionality that allows for auto approval, which other platforms allow for.

Hyvät puolet:

The ability to have multiple timesheets available for the same time period.

Huonot puolet:

Having to add notes for each and every activity when tracking time.

Highly Recommended.

Kommentit: My overall experience has been good. Infect I enjoy raising PO using this tool.

Hyvät puolet:

I use NetSuite to raise PO for vendors. Its easy to use and convenient to track.

Huonot puolet:

The interface could be improved. Sometimes its difficult to navigate.

Good time tracking, limited project management features

Kommentit: Used for approximately 3 years to manage project, time tracking and resource management

Hyvät puolet:

It’s a great tool for time tracking and reporting. simple reports that can be shared with customers

Huonot puolet:

Not many features for project management and resource management capabilities is limited. Also not very user friendly and requires training on its functionalities

Terrible Application

Kommentit: Just a terribly put together application, I think it has potential but someone fell short of development.

Hyvät puolet:

Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.

Huonot puolet:

This application is not good, so many missing features and it's only good for tracking your time and project updates. You have to refresh every change, it erases everything if you forgot to add something. Out of 5 stars I'd give it a half star if possible

Don't use unless you want to waste employee's time

Hyvät puolet:

The API would automatically update the timesheet from Dev Ops if it wasn't broken (which it regularly was)

Huonot puolet:

Clunky, unintuitive layout, boxes too small to read the values entered, too many buttons.

If you want to implement this, avoid if possible…

Hyvät puolet:

Not many good things to say in order to fit 40 characters, but I’ll try - it’s very feature rich and very configurable.

Huonot puolet:

Poor implementation, extremely clunky, a classic Oracle corporate product.

Pretty standard as timesheet tools go.

Hyvät puolet:

Set up for first use was mostly pain free.

Huonot puolet:

setting up the same timesheet over and over again is a bit of a chore. There is no memory of what you did the last time you used it.

openair cloud version is very easy to use

Hyvät puolet:

- Easy to use. - Centralized location make booking and timesheets, so we can generate reports about how the resources are utilized during the week. - also we use it to book a vacation so it can be easily tracked. - you can also check the current projects and the time spend on each project which helps in identifying the areas which need improvement within the org

Huonot puolet:

the way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time.

Pepijn's review

Hyvät puolet:

What I like most about Netsuite openair is that it is really good to connect to other systems.

Huonot puolet:

I don't like the speed of it very much, sometimes it is a bit slow.

There are way better products in the market.

Kommentit: We were trying to run a 150+ consulting firm and outside of time tracking/project tracking/invoicing, there was very little of the product that we could use. Even the parts we were using were quite clunky.

Hyvät puolet:

This product is very configurable but be careful... one change can have a significant impact. In my view, it was too configurable but at least it wasn't "what you see is what you get". Time tracking was ok.

Huonot puolet:

Pretty much everything. The reporting module was horrible. Resource management was clunky. The product seems to never evolve or change. This is a big company so don't expect personalized treatment.

Perfect Software for a service company

Kommentit: I used the software for 15 years and I had a wonderful experience using the softwarw.

Hyvät puolet:

The ease of use. I was able to learn the software quite easily and quickly.

Huonot puolet:

To be honest, I did not dislike anything about it. I loved all the features that I used.

Good riddance!

Hyvät puolet:

My company used this software for almost 13 years. It wasn't completely awful, as evidenced by the fact that we stuck with it for as long as we did, but I don't have a lot of good things to say about it. It was visually appealing, and once you got the hang of it, the navigation became somewhat intuitive. That's about it.

Huonot puolet:

This software is cumbersome and rigid, and there are so many simple functions that it can't do that it's hard to understand why wasted their time making everything else so complex. The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad. Most of the information is ancient. However, as I think about it, that probably doesn't matter, because OpenAir hasn't made any significant changes to its platform for many years, despite the fact that they said over and over and over that an update was right around the corner. The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year. It was overwhelming to think about changing since we had so much data stored in the system, but we have finally taken the leap not to renew our contract and move to BigTime, and I couldn't be happier.

Best expensive and project management tool

Kommentit: Good software for maintaining expense and project time management and reporting tool.

Hyvät puolet:

Very easy to use and it is very easy to pull reports like time sheets and utilization in scheduled basis.Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA.

Huonot puolet:

Not really much but sometimes I feel they can do little more improvements on user interface and sometime it is little time taking method for editing submitted time-sheets.

NetSuite OpenAir Review from an admin perspective

Kommentit: I'm very happy with OpenAir and the extend to which it could be customized to the needs of the specific corporate organization. It is designed to cover a lot of corporate processes which gives it the potential to make it a primary corporate tool.

Hyvät puolet:

One of the main advantages of OpenAir is extend to which it could be customized to the clients needs. It also can be eintegrated with other business systems that an organization uses - for example SAP. This is a huge advantage because it saves a lot of manual work especially for the accounting department.

Huonot puolet:

OpenAir is not very user friendly. also its design is not enough intuitive. What is more the new GUI is very confusing for users used to the previous design. One more drawback is that the OpenAir mobile app is not very convenient. It needs further development to make it equally useful as the web app.

Great Time Keeping and PM Software

Kommentit: My overall experience has been great. The tool has reduced the time and energy needed to complete these often labor intensive and activities and freed up my time to do more value added work.

Hyvät puolet:

This software is perfect for time tracking, project management and invoicing for a professional services organization. It reduces administrative overhead time by seamlessly integrating all of these critical functions. By setting up your projects on the front-end, it allows your organization to more effectively manage your team and projects.

Huonot puolet:

The software is an optimal solution for full integration for project management and administration; however, it did take some time to learn all of the idiosyncrasies of the tool. Once you get proficient, the software is a dream.

Good project management tool with limitations

Hyvät puolet:

It’s a great tool to manage projects, resources, submit timesheets and invoice clients

Huonot puolet:

It’s not very user friendly and financial management lacks a lot of functionalities such as producing customer reports which has to be done manually

Looks like something out of the 80s

Kommentit: We needed to track our time on projects for billing purposes.

Hyvät puolet:

I can't say many positive things about this, it kept the timesheet data recorded. It was relatively easy to add new client and jobs.

Huonot puolet:

It was NOT user friendly. The tabs and user interface made no sense. The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client. Just clunky and difficult for no reason. We never used it for more than that and they increased the price substantially despite our light use. We cancelled and went with another service.

Buyer Beware

Kommentit: Has good billing functionality

Hyvät puolet:

Timesheet and expenses approval workflows. milestone and T&M billing rules.

Huonot puolet:

WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance.

OpenAir makes project tracking easy

Kommentit: Overall, we have been pleased with the performance and functionality, as well as the support response when needed has been great.

Hyvät puolet:

I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.

Huonot puolet:

The feature that would be most helpful for us would be an additional column to input the baseline project hours and cost and have it be frozen. This way we could track changes in scope much easier.

Only Niche Industries Should Consider This

Kommentit: Rather negative - the company I worked for, a Marketing agency, really should not have selected OpenAir. I believe it to be better suited for niche companies who may have non-accounting staff entering transactions/data in a streamlined manner that would then port over to the primary accounting system, NetSuiet.

Hyvät puolet:

OpenAir is designed to integrate with NetSuite and it is possible to do a high volume of billing and tasks efficiently using OpenAir. The software is fairly streamlined to be able to move quickly and process recurring tasks in such a way that non-accounting staff can be comfortable in the UI too.

Huonot puolet:

At my prior company, we were plagued with sync issues whereby data would not port over to Netsuite. Having to constantly work to keep the 2 systems in sync by troubleshooting, activating/de-activating various accounts/projects/etc., and sometimes just guessing at fixes drained significant time that could have been spent in more productive ways.

You can likely make OpenAir work for your needs

Hyvät puolet:

We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.

Huonot puolet:

Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is. It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.

Great DIY Solution

Hyvät puolet:

Love all the functionality of reports, saved searches and custom fields. Easy to add fields and publish them to transaction pages.

Huonot puolet:

Creating reports is not always intuitive as you think it should be. For more complex reports you need to really understand where the data is coming from before you can create a report using it.

Meh...

Hyvät puolet:

I've used mostly for time tracking, and not seen the admin access/reporting. However, from an end user perspective, it's basically the same as every other time tracking suite.

Huonot puolet:

the UX seems a bit outdated compared to many others.