Tuotteen Userlane arvostelut

The best SaaS onboarding software on the market

Kommentit: It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing!

Hyvät puolet:

Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature!

Huonot puolet:

There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

Need something innovative and engaging? Get Userlane

Kommentit: Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You
Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed up with Userlane and were assigned a brilliant Customer Success Manager that was on call to help us through any hurdles and questions that we had. Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience.
During my time with Userlane, new features such as Announcements, Search, Help items, and more in depth analytics have been added. Enhancements to existing features and new items are constantly in the pipeline to be improved upon or added. I know they take feedback and surveys seriously and constantly strive to make Userlane the best in the business. Which they are...

Hyvät puolet:

It's hard to narrow down what I like most about Userlane. I love the flexibility of setting up Userlane experiences and learning paths, the administrative options on the dashboard are customizable to suit the needs of company, and the ease of learning the interface. The customer service that has been provided from day one of exploring potential options of this type of service, to now over one and a half years later has been top notch. I don't know what I would do without our Customer Success Manager who reviews our content, makes suggestions, helps troubleshoot difficult pages, and lets us know of future enhancements.

Huonot puolet:

I don't have anything that I do not like about Userlane. There are improvements that I would love to see like being able to export the analytics information to PDF or to Excel, maybe getting a few more "free" segmentations for users and pages as we're currently restricted to three without having to up our contract. Userlane is still a bit "young" as a company and service, so there is still room for growth but the improvements that have already been made are wonderful and I can't wait to see more.

Userlane

Hyvät puolet:

Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like.

Huonot puolet:

When using self hosting some features dissapear which is unfortunate. We'd like more "next" options.

Simple yet powerful DAP with excellent support.

Kommentit: The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application.

Hyvät puolet:

It was extremely easy to implement. A novice can do the programming with little skill or requirement for training. It was intuitive and quick to deploy. We launched the application 6 weeks ago and now we are carefully monitoring the analytics to ensure that it is used as expected. Aftercare support is included with Userlane with a customer success manager.

Huonot puolet:

There are some limitations regarding branding and customization. However, the value for the money easily offset this limitation.

Best Customer Service & People

Kommentit: Lovely. Would be nice if it had more feedback features or prompts

Hyvät puolet:

Simple ability to setup a userlane Ability to create Userlane Folders URL & filter based visibility options and rules

Huonot puolet:

The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue

Userlane Review

Hyvät puolet:

This software is useful as it lets us reach all of our customers with custom announcements and allows us to create guides that are useful for our users and help new users understand our platform.

Huonot puolet:

I think there could be more customisability on the platform with guides and announcements id like to be able to format text better and include more images in announcements.

DB Cargo Review Userlane

Kommentit: Userlane is the perfect product for our customer onboarding as well as the support and keeps the customer posted trough the announcments functions.
In any cases according the editing and problem handling Userlane supports the editors and admins.

Hyvät puolet:

intuitive to use and easy adoption, customer friendly design, continuously new feature (announcements, search function) dashboard functions are very helpful to see the customer experience

Huonot puolet:

Currently the language English isn't working correctly in our portal, but the customer service is working on that issue

Very powerful product

Kommentit: Creating a well-thought concept for guides might take a while, but the actual process of creating them is very efficient.
There might be problematic steps here and there but it's fun to try to find the best way to make them work in the right context and with the right intent.
We receive support and guidance always from the same customer success manager and she's doing a great job. She knows all the ins and outs and is basically part of our team. But if I had to single something out I would take the great respond time, which is a huge value to me and the whole company.
Segmenting users and create contextual guides are great features. Users are not overwhelmed with information which is not relevant for their role or the context they're working on.
Great user interface.

Hyvät puolet:

Userlane is a digital adoption platform that allowed us to install custom-made interactive walkthroughs on a whole platform with mutiple different software applications. I wasn't aware that such a solution existed until a few months ago when we looked for an onboarding tool and we decided to test Userlane on our SAP Fiori platform. I'm in charge of creating guides for employees in different departments based on requirements. I'm not an end user but what's called a "Userlane manager". So my perspective is only relevant for people who will work on creating such interactive tours. In general, I really enjoy working with Userlane. It's definitely easier to create content for interactive tours than updating documents with screenshots and text. It takes some time to get used to the editor but once you get going the process is really easy.

Huonot puolet:

It would be nice to have the opportunity to get all the analytics data on a excel sheet. Userlane mentioned they're currently working on it. Same goes for exporting all the content in pdf format. We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly. But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem. They showed us a workaround that eventually solved the issue. However, it could have saved us time if the workaround had been explained directly in the support documentation we researched.

An easy way to familiarize new users with your software

Kommentit: i love it :)

Hyvät puolet:

For us, Userlane is a great way to get new users onboard. And that without having to program ourselves. The guides can be built from the marketing team without programming knowledge.

Huonot puolet:

The training period for the backend software requires some familiarization. But we love the Userlane-Support-Team :)

Great software for customer onboarding and feature adoption

Hyvät puolet:

The tours have had a really positive impact on our customer onboarding and feature adoption. They're easy to implement. The team is fantastic. Big shout out to [SENSITIVE CONTENT] in particular who was so helpful.

Huonot puolet:

The analytics could be better and I don't think the recent update helped, but there's still enough of what you need.

Implementing Userlane in the HR context

Hyvät puolet:

Userlane really helps users to learn new softwares in a modern way without overhelming them. You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it. Also for administrators the new analytics dashboard is very helpful. If there are any problems or mistakes with some guides you can see it directly in the dashboard and solve it. In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills.

Huonot puolet:

A feature that could be really helpfull in the future is an integration with ticketing systems. Thereby the connection to the support, if users need it, can be improved within the system that is used.

Customer onboarding tool

Kommentit: Overall very satisfied as it works well for our end-users and we get a lot of feedback that the userlane tracks are very useful. We have been using the product for >1y and saw it grow exponentially so excited to see what comes next.

Hyvät puolet:

The insights are helpful so you can see which userlanes are used most often. The multi language option is important for us. Recording the steps works well once you are used to it. Easy to use for the end-user. Smooth integration in our own platform.

Huonot puolet:

They are still a start/scale-up so not all features are as stable as expected. But this said it also gives us a lot of opportunities to talk to Userlane to get things moving when something is happening.

Effective and easy to use onboarding software

Kommentit: Thanks to the Userlane tutorials our users have a perfect onboarding process in our software. This has helped us to improve the User Experience and significantly reduce the amount of customer support required. Working with the Userlane team has always been easy, fast and efficient.

Hyvät puolet:

Once the software was setup and running, I was able to manage the content of the tutorials easily myself and also add new steps in the guides any time. This way I do not depend on others to keep the content of our onboarding updated (only if complex features need to be developed). The backend is easy to use and offers sufficient customization features.

Huonot puolet:

It's quite complicated to create or edit guides for a mobile software.

Perfect for onboarding of new users

Hyvät puolet:

- Connection to Atlassian Confluence - Announcements for targeted groups - Edit chapters without coding knowledge

Huonot puolet:

- additional costs for more languages and segments

It was a good choice!

Kommentit: As much as a very good tool, we liked the approach of Userlane. Professional, contact and flexible approach, and above all, quickly reacting. Quick response to e-mail and immediate appointments helped a lot in the rhythm of our cooperation.

Hyvät puolet:

Many solutions use the slogan "user friendly", but this is not always true! It was different with Userlane, from working with the demo it was noticeable that you do not need technical skills to work with this tool. This is especially important because in every product who another is the owner of the product and we do not want to multiply the people involved.

Huonot puolet:

There are no perfect solutions, sometimes we had to compromise because the tool was not 100% adapted to our product (this is not the fault of the tool, which must be universal, it is rather the specificity of our product)

Oxceed and Userlane

Kommentit: The start-up help were super, [SENSITIVE CONTENT] that I had in the beginning gave us a very good introduction and help. We still struggle with some smaller problem with the combination with our platform.

Hyvät puolet:

When you have finished a lane all work is done, not just have you been showed how to do the task. Were easy to get started, the hard thing were to decide on what do build userlane about. What will our customer need help with. We got some very good help in the start-up.

Huonot puolet:

We have some special set up of our software that is not a perfect match for userlane. But we do have some good lanes that are used on regular basis.

it's fun to use!

Kommentit: It's fun working with the product AND their team.

Hyvät puolet:

It is pretty simple to get started with Userlane and you can quickly set up your first couple of tours. Once you got the basics down you can dive in even further and we are looking forward to implementing the super pro functionalities that Userlane offers.

Huonot puolet:

There is nothing I really dislike about Userlane. It just takes a little bit of time to master it - which is also fun because their Customer Success Team is so awesome!

I highly recommend this in-app help to simplify user onboarding

Kommentit: - better user onboarding
- more user engagement
- higher conversion rate

Hyvät puolet:

- easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user onboarding

Huonot puolet:

- no pricing model for starters with only a few end-users - no downloadable analytics reports (but coming soon)

Once you get the hang of it, it's great!

Kommentit: Overall, I've really enjoyed Userlane! Our partners are always so excited to see that we have interactive tours available to them.

Hyvät puolet:

- At least at the start, we had a really responsive and helpful Customer Success person. Their team has also done a good job reaching out to us for feedback. - Once you get the hang of building lanes, it's pretty easy (and kind of fun)

Huonot puolet:

- Our website had a handful of incompatibilities with Userlane that led to a need for creative workarounds, or resulted in errors. - Userlane reporting is in need of improvement (which is something I know they're working on)

The line between great support and technical limitations

Kommentit: Since we're using the interactive tours in a very specific way, the guys from Userlane supported us at any time to access us all possibilities.

Hyvät puolet:

* Support is a big thing at Userlane! Thanks for your great work. * Easy use of the tool * Technical possibilities and support for unexpected difficulties

Huonot puolet:

* Design Limitations * Analytics section needs improvement * Possibilities to include two different kind of media in one step

Userlane as a knowledge database

Kommentit: Overall Userlane is THE ideal tool to help out our customers in a more passive way.
This will lower the time invested in solving tickets and overall raises the knowledge of our users.

Hyvät puolet:

Userlane itself is very practical for our end users to be able to learn our system on their own tempo. We provide all the knowledge in easy-to-follow steps. The simplicity in creating paths for our users is why i like working with this so much.

Huonot puolet:

The only difficulty, for me personally, is the lack of knowledge in programming which will come in a later stage. This means i'm still a bit tied to our developers to help me out with some of the functions.

skn review

Kommentit: Very good support in case of questions or nessesary help; The Documentation do not helped me

Hyvät puolet:

Product is easy to use and i like the opportuinity to et announcements

Huonot puolet:

Tooltip with the possibility to add links; Drupal 9 Integration is nessesary for us

Userlane Review

Hyvät puolet:

Userlane has a wonderful UI that is aestethically pleasing. Multilingual feature is an excellent option for diverse workforces. The technical support team were extremely helpful in all instances that they were called upon.

Huonot puolet:

No major issues have been experienced with the platform so far.

Userlane used in a template/marketing system

Kommentit: Very good, they also have great customer service.

Hyvät puolet:

Makes it very easy to integrate with our system, makes onboarding very off-hands.

Huonot puolet:

Can be a little hard to setup, but they have actually solved most of the gripes we had with the system.

Good tool for a short introduction of the product but a bit hard to set up completely

Kommentit: We like to use it

Hyvät puolet:

It's easy to individualize and set up the basics to help customers

Huonot puolet:

It is slow to make changes in different languages, mixes up sometimes and the editor is different on the screens