Tuotteen Zoho SalesIQ arvostelut

A good tool for attend your leads

Kommentit: We catch all the end customer's requirements no matter the hour or day when they make contact.

Hyvät puolet:

We can integrate it with any chatbot that supports webhook integration. In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.).

Huonot puolet:

The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license.

An awesome solution for all our business needs

Hyvät puolet:

Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward.

Huonot puolet:

Not all applications are well-integrated for seamless collaboration. There are restrictions on account-level settings and structures.

Helps in managing live chat, but wish we could have more automation

Hyvät puolet:

It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.

Huonot puolet:

The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.

It's a great way to interact with our customers as CSM

Hyvät puolet:

We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat. The chats integrate with Zoho CRM and I can see the questions they asked on the chat it's easy to use, I can have it on my phone too.

Huonot puolet:

I find a bit hard to find a chat I just closed, but it's a minimal thing.

A product what makes customers smile and connect

Kommentit: Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all.

Hyvät puolet:

We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add

Huonot puolet:

Customer support should be improved. We may not require all the time. But this has to taken care.

Best in class chat comes like phone call

Hyvät puolet:

Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.

Huonot puolet:

Zoho has almost everything, so for other features like support documents we use Zoho helpdesk.

Best tool for Pro-Active Prospect Farming

Hyvät puolet:

1. Customizable reports help in understanding the prospects trends 2. Chat bots help is answering prospects during off hours. 3. Live monitoring help in understanding the landing page success.

Huonot puolet:

1. There is a delay in notification. 2. Mobile version needs improvement. 3. Support team could improve their turn around time.

Zoho SalesIQ is essential for online customer service

Kommentit: Excellent performance with vey minimum or no issues at all.

Hyvät puolet:

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Huonot puolet:

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

this is NOT just a chat program

Kommentit: you close deals.

Hyvät puolet:

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Huonot puolet:

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Customers love our quick response

Kommentit: Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department.

Huonot puolet:

So far no complaints. Salesiq does what we need.

BET: SaP / Microsof/ SAGE will Buy zhoo inevetably cause thay are that good.

Kommentit: I rate the product I rate the team behind. I refer them

Hyvät puolet:

Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.

Huonot puolet:

I would never get Full credit for discovering them.

sales iq is the hidden gem of zoho

Kommentit: the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.

Hyvät puolet:

Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

Huonot puolet:

UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

customer engagement tool

Kommentit: I use the software to offer quality customer support services to my clients

Hyvät puolet:

The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution

Huonot puolet:

The tool is okay and works better according to our expectations and goals, only it is expensive to use and does have a ticketing system, you will have to purchase zoho desk in case you need to have the ticketing system of which does not integrate currently meaning you have to use it separately from other apps

Okay resource!

Hyvät puolet:

Great to show you how many visitors you have on your site.

Huonot puolet:

Can't create your own automatic templates when someone starts a chat with you, not many functions avialable.

Zoho SalesIQ provides realtime tracking from ads to deals

Kommentit: Zoho SalesIQ and the Zoho team provide great support to make sure we are using the Zoho products in the best ways possible.

Hyvät puolet:

Zoho SalesIQ allows us to real time track new users to our website from our different marketing campaigns and track the actions they take to become a new lead in our Zoho CRM and eventually become a closed sale.

Huonot puolet:

We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

Great software for our online Chat

Hyvät puolet:

Easy to install and set up in the same day.

Huonot puolet:

nothing the program does what we need it to do on a consistent basis.

Good application to answer client queries through a live chat and keep track on website visitors.

Hyvät puolet:

We can easily embed zoho sales iq widget in our site and interact with our live visitors. Through Zoho sales iq panel we can keep track on our site visitors, we can check information about the browser they are using to browse our site, duration they are staying on our site etc.Overall its a good software.

Huonot puolet:

This is a good software. The only issue with this is sometimes the chat session initiated by the visitor does not properly show on user screen. Like the option of accept chat sometimes cause issue rest all things are good with this software.

Best CRM Money can buy

Kommentit: No issues to date. Never had any major problems. Best CRM out there for the price

Hyvät puolet:

I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely.

Huonot puolet:

It was a bit difficult for a novice user to setup but their customer service team is good at helping you out.

Easy to use and really helps business!

Hyvät puolet:

We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away. We love that there is a mobile app so we can answer messages from customers away from the computer

Huonot puolet:

Seems to slow down our site a little bit. But ultimately I think the benefits outweigh that.

Simple and Effective

Hyvät puolet:

like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers

Huonot puolet:

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

Great Value - Quality chat softwate

Kommentit: Very good software, so far I have had an excellent experience, it is very simple to use and the analytics of the visits are excellent help to generate leads.

Hyvät puolet:

Ease of use, and visitor website analytics, free plan ti try out

Huonot puolet:

a bit confusing to set up some features

Need to fix iOS SDK and or API

Hyvät puolet:

We like that chat is available on mobile and web. Also nice that it ties into our CRM

Huonot puolet:

Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.

Identify your visitors

Hyvät puolet:

With Zoho Salesiq I can identify my visitors and potential clients of my website. It helps me improve the quality of my service.

Huonot puolet:

I would like the price to be a little more flexible, considering that there are small companies that would like to implement these types of services to grow

Identifying my visits

Hyvät puolet:

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

Huonot puolet:

I think the cost should be for user packages, maybe that will help improve the purchase of small companies.

Create sale opportunities and get more sales

Hyvät puolet:

we can easily create sale opportunities and forward them to the management and they can engage with the client and loop in the technical team to provide demo and close a deal.

Huonot puolet:

even though it is a cheap solution, we had to move to another option as we required more insights and visibility and making everything process-oriented to do more than just create leads and do everything using the other tools.