Tuotteen OpsGenie arvostelut

A most have

Kommentit: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Hyvät puolet:

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Huonot puolet:

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

OpsGenie Journey

Kommentit: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Hyvät puolet:

Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Huonot puolet:

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Switched for different software

Kommentit: it was straightforward to use but ultimately went with something else

Hyvät puolet:

we used this for our call line but have switched to a different provider

Huonot puolet:

it didnt ring in its own dedicated app and instead the normal phone settings

OpsGenie - great Incident management utility.

Kommentit: Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.

Hyvät puolet:

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Huonot puolet:

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.

Basic incident management platform for startups

Kommentit: Satisfied given the amount of money we pay with them

Hyvät puolet:

What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Huonot puolet:

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

OpsGenie is a no-brainer

Kommentit: We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.

Hyvät puolet:

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Huonot puolet:

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

Incident response and monitoring

Kommentit: Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.

Hyvät puolet:

OpsGenie is very flexible, and relatively simple to setup. You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services. Their customer support is really helpful and will help you get set up quickly. They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

Huonot puolet:

The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.). A guided onboarding and a best practices document would be really helpful for first timers.

OpsGenie is more like an Ops Miracle Worker

Kommentit: Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts.

Hyvät puolet:

The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.

Huonot puolet:

Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.

My experience with OpsGenie

Kommentit: The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support team. This problem may sound 'easy to do' but in reality is quite complex and OpsGenie delivers perfectly well on this.

Hyvät puolet:

1. It works. 2. It works well. 3. Very friendly interface at both desktop and mobile versions. 4. Outstanding flexibility in configuration. 5. API is well documented and easy to use.

Huonot puolet:

Not really a problem but I could not find how to list all 'tags' ever used by me/my colleagues.

I love the mobile app

Kommentit: Easily be alerted from our apis errors

Hyvät puolet:

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts

Huonot puolet:

It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated

Ops Genie - a new way forward

Kommentit: We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystem

Hyvät puolet:

We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Huonot puolet:

As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

Perfect for Managing On-call Teams

Hyvät puolet:

Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

Huonot puolet:

The rule creation can sometimes be complex and requires a more advanced user to accomplish.

We looked at the rest, we took OpsGenie!

Hyvät puolet:

OpsGenie provides a service similar to the other On Call distribution tools, but we decided on OpsGenie due to their competitive cost, and a sense that they would respond to our feature requests, and our many demands! We wanted all of our developers to be on call, not just our ops team, so we quickly found other solutions were priced out of our range. OpsGenie price was fair, and allowed us to spread responsibility to all of the people in our organization that deserve a 2AM wake up call. Also, they have proven to be responsive to our requests.

Huonot puolet:

The UI has so many options, that it can be a little hard to find exactly what you need if you aren't familiar with it. But it doesn't take long to figure our where things are.

Ops genie helps you connect with the group of people with ease

Kommentit: calling a group of people in their hierarchy in one call instead calling them one by one

Hyvät puolet:

The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

Huonot puolet:

I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level

OpsGenie Usage

Kommentit: Previously we were using an alarming system that had SMS functionality built in via email to vtext. This provided the basic notification level. Leveraging OpsGenie to assign teams and groups and on call schedules and escalation paths took this to another level.

Hyvät puolet:

The ability to scale out teams and provide correct alarming after hours to the on call tech.

Huonot puolet:

If anything I wish to have a one on one support personal following up with troubles. I am the one pushing for a fix to a current trouble if someone was assigned to my problem and they provided feedback that would help.

Good, flexible easy to use, easy to learn, can be more flexible

Kommentit: Oncall setup & management become easier

Hyvät puolet:

Good, easy to use, easy to learn. Excellent menu options. Time zone can be selected for roster. As users & teams are different, an user can be setup in multiple teams

Huonot puolet:

Unable to roster when multiple teams work in multiple time zone teams and similarly unable to setup manager and escalations

Reliable and easy to handle alerting

Kommentit: If this is for OpsGenie then 10. I don't know what Capterra is.

Hyvät puolet:

The oncall schedule is perfect and easily allows you to add overrides for certain days/hours if you need someone to cover.

Huonot puolet:

The message size limit can be a little annoying. Several of our alerts are a little long and get cutoff.

Great tool for monitoring systems and escalations

Kommentit: It has proven to be useful many times. We also utilize the incoming call option, so people can call for live support and it will rotate through the agents to find someone who is available.

Hyvät puolet:

It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation.

Huonot puolet:

I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues.

Love the Heartbeats!

Kommentit: Easy to get up and running and support was helpful the 1 time I needed them.

Hyvät puolet:

The Heartbeat feature is extremely helpful with all of the websites and backend services my team manages. It took me from email alert, cron-job notification hell, to just knowing when there's a problem.

Huonot puolet:

Set up is slightly confusing. May just be because I don't have to set things up very often and forget :)

Really great application.

Kommentit: Real time Monitoring, increased reliability

Hyvät puolet:

OG has a very large list of applications it can integrate with. It also has a really simple Python integration which makes it really simple to creat customized allerts.

Works just great

Kommentit: reliable live alerts for on call staff

Hyvät puolet:

Never misses an alert and they are sent to mobile devices almost instantly. Also alerts customization is really flexible and user friendly.

Huonot puolet:

newer web interface (v2) somehow makes it more difficult to retrieve older alerts than the previous version. Also I've never been able to successfully use a saved filter.

Ops Genie for production support.

Kommentit: OpsGenie removes the need for a real person to monitor things. It gives the user a way to submit or bypass jobs, if everything is setup correctly.

Hyvät puolet:

It can send notification in multiple methods - phone, email, text.

Huonot puolet:

The phone notification is so hard to understand. You just know something abended and you need to go logon and check it out.

We use OpsGenie to successfully monitor our servers all over the world

Hyvät puolet:

It is easy to receive and acknowledge alerts or assign them to another person. The alert settings can be customized to override your phones do-not-disturb settings.

Huonot puolet:

Adding a new person to the on-call rotation can be a bit tricky, if you only want it to adjust schedules starting on a given date.

nice tool for ops engineers

Kommentit: timely response

Hyvät puolet:

Escalation rules and various integrations are one of the most valuable things. easy integration and user friendly ui and configuration can be done in mins.

Huonot puolet:

Additional integrations for microsoft VSTS tools creation will really help us to automate the incident orchestration process

Good on-call and DevOps tool for enterprises

Kommentit: I'm on the Security Operations team and on the on-call rotation. We got a dedicated phone number as well that directly notifies us and it's been very nice having that type of availability for coworkers with security concerns. Way better than xMatters.

Hyvät puolet:

Good interface. Very similar mobile interface. Good way to quickly see what team and who is on call during an outage or a incident

Huonot puolet:

Getting woken up early in the morning, but that's the whole point of being on-call. No issues that I found.