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Tietoja tuotteesta OpsGenie
Opsgenie on moderni ratkaisu tapahtumien hallintaan ja niihin reagointiin. Sen palvelut ovat jatkuvasti käytettävissä.
Powerful tool to route alerts to different teams.
One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule.
Suodata arvosteluja (146)
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Suodata arvosteluja (146)
OpsGenie is a no-brainer
Kommentit: We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.
Hyvät puolet:
The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.
Huonot puolet:
I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.
Basic incident management platform for startups
Kommentit: Satisfied given the amount of money we pay with them
Hyvät puolet:
What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.
Huonot puolet:
One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms
OpsGenie keeps us on top of our alerts and incidents, making it easy to manage and respond.
Hyvät puolet:
The user-friendly interface and customizable alerting rules make OpsGenie a valuable tool for incident management.
Huonot puolet:
The pricing can be expensive for smaller teams, and the reporting features could be further enhanced for better insights.
its a nice a tools which can be configured as per your requirement and needs
Kommentit: stay up to date with the infra issues
Hyvät puolet:
--easy to configure or customise notification as per your requirement --The GUI is very simple and self explanatory
Huonot puolet:
when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue
Incident response and monitoring
Kommentit: Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.
Hyvät puolet:
OpsGenie is very flexible, and relatively simple to setup. You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services. Their customer support is really helpful and will help you get set up quickly. They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).
Huonot puolet:
The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.). A guided onboarding and a best practices document would be really helpful for first timers.
OpsGenie is more like an Ops Miracle Worker
Kommentit: Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts.
Hyvät puolet:
The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.
Huonot puolet:
Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.
My experience with OpsGenie
Kommentit: The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support team. This problem may sound 'easy to do' but in reality is quite complex and OpsGenie delivers perfectly well on this.
Hyvät puolet:
1. It works. 2. It works well. 3. Very friendly interface at both desktop and mobile versions. 4. Outstanding flexibility in configuration. 5. API is well documented and easy to use.
Huonot puolet:
Not really a problem but I could not find how to list all 'tags' ever used by me/my colleagues.
I love the mobile app
Kommentit: Easily be alerted from our apis errors
Hyvät puolet:
I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts
Huonot puolet:
It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated
Happy OpsGenie customer
Hyvät puolet:
* Very configurable * Many integrations * Logical structure * Highly available
Huonot puolet:
Difficult to get started, however, the the complexity pays off when trying to customize it.
Really useful, reliable and easy to use service.
Hyvät puolet:
I really like the common way the service works. You never miss an alert, because you get notified by any possible way. The option to work with GitHub is really useful to me and my team.
Huonot puolet:
There's actually no such thing. One thing that i didn't like is that i have to login each time that i use the app on IOS (using iPhone 5s)
A Highly Capable Incident Management Platform
Kommentit: We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements.
Hyvät puolet:
We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.
Huonot puolet:
Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.
Good, almost great
Kommentit: Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us.
Hyvät puolet:
The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.
Huonot puolet:
The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST. Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.
I'll know for sure that I receive my alert, using different channels
Kommentit: Fast acting on solving a problem before my customers notice it!
Hyvät puolet:
It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!
Huonot puolet:
The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.
OpsGenie Review positives and Negatives.
Kommentit: It is very easy to use application. Also highly recommendable if your budget is low.
Hyvät puolet:
It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert.
Huonot puolet:
There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.
Opsgenie use at Dunzo
Kommentit: For daily usecases opsgenie works very smoothly. Anyplace where customisation is needed, it is not easy to work with
Hyvät puolet:
Easy to setup basic alerting and routing. On call management is also flexible. Has got lots of integrations
Huonot puolet:
Most good integrations are only within atlassian ecosystem. Anything over basic use is complex and UX is not very intuitive. Incident management plan is not cheap
OpsGenie Usage
Kommentit: Previously we were using an alarming system that had SMS functionality built in via email to vtext. This provided the basic notification level. Leveraging OpsGenie to assign teams and groups and on call schedules and escalation paths took this to another level.
Hyvät puolet:
The ability to scale out teams and provide correct alarming after hours to the on call tech.
Huonot puolet:
If anything I wish to have a one on one support personal following up with troubles. I am the one pushing for a fix to a current trouble if someone was assigned to my problem and they provided feedback that would help.
Good, flexible easy to use, easy to learn, can be more flexible
Kommentit: Oncall setup & management become easier
Hyvät puolet:
Good, easy to use, easy to learn. Excellent menu options. Time zone can be selected for roster. As users & teams are different, an user can be setup in multiple teams
Huonot puolet:
Unable to roster when multiple teams work in multiple time zone teams and similarly unable to setup manager and escalations
Reliable and easy to handle alerting
Kommentit: If this is for OpsGenie then 10. I don't know what Capterra is.
Hyvät puolet:
The oncall schedule is perfect and easily allows you to add overrides for certain days/hours if you need someone to cover.
Huonot puolet:
The message size limit can be a little annoying. Several of our alerts are a little long and get cutoff.
Great tool for monitoring systems and escalations
Kommentit: It has proven to be useful many times. We also utilize the incoming call option, so people can call for live support and it will rotate through the agents to find someone who is available.
Hyvät puolet:
It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation.
Huonot puolet:
I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues.
Great Service for Operations Alerts
Hyvät puolet:
Vast list of different integrations available to connect with current tools being used in your environment. Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.
Huonot puolet:
The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.
Really great application.
Kommentit: Real time Monitoring, increased reliability
Hyvät puolet:
OG has a very large list of applications it can integrate with. It also has a really simple Python integration which makes it really simple to creat customized allerts.
Its easier to manage our alerts and makes our Oncall life much better.
Kommentit: It helps us to manage our Oncall rotations and managing alerts in much easier way.
Hyvät puolet:
i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts.
Huonot puolet:
May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me.
It is easy to edit, user-friendly and has amazing features of syncing up with communication tools.
Hyvät puolet:
Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.
Huonot puolet:
The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.
mostly flawless, does what it promises
Hyvät puolet:
Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.
Huonot puolet:
There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie.
Great Product, best customer service I have seen in a long time
Hyvät puolet:
It's so easy to use, totally reliable and customer service is just great and proactive
Huonot puolet:
actually there is nothing I don't like at all