Tuotteen EngageBay CRM arvostelut

Great Value and Service

Hyvät puolet:

It's developer-friendly - important when you want to customise something like a contact form or email. It's very easy to navigate and figure out. Support is great - very fast and helpful. It does so much for such a reasonable cost compared to competitors. Very stable and reliable.

Huonot puolet:

Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.

A dizzying array of tools in a nice, integrated package

Kommentit: Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.

Hyvät puolet:

The simplicity of connecting the API, the tracking tools, and the way that it manages to somehow pull together all the complex features needed into a single package and somehow make it appear that it's less complex than it really is. The capabilities here are astounding, but if the more complex things aren't needed, the system remains simple and straightforward.

Huonot puolet:

It would be nice to be able to hide the links, tabs, and menus to things that aren't being used and re-add them if we decided to use them later. Also, the social media marketing only covers Facebook, Twitter, and Instagram. I'd really like to have a much wider selection.

Engagebay one of my go to choice for Email marketing and automation.

Kommentit: It's a really good tool for sales and email automation. I like the no code platform and creating landing pages is really easy. Also, I like the customer support so much, any issue or error that arises, it gets fixed so early.

Hyvät puolet:

Customer service is top notch, Dashboard again is really good and easy analytics, EDM/Landing page creation so easy and in a breeze.

Huonot puolet:

Initially it takes time getting used to when creating the EDM's and Landing page. Certain features are hidden or it takes time to reach them and find them. But once you know its really easy.

Engagebay Review

Kommentit: Disappointing tbh! It's not my decision on whether we keep with it so I guess we'll see how it goes over the next couple of months and if some of the issues above can be fixed then that may help keep us onboard.

Hyvät puolet:

I've been told it's a lot cheaper than Hubspot and new features are being added all the time - so that's a positive I guess and the support team are helpful/responsive.

Huonot puolet:

Just feels clunky - the synch between emails is hit and miss in terms of how long it takes for them to appear in Ebay - also the fact that against an individual, company, deal you can't just see a complete list of all emails or other updates (from anyone) in one simple date ordered list is really frustrating - I think this is what the "activity" tab is probably trying to do but certainly isn't there yet.It could really do with some quick exports too for where you have got a groups of contacts, companies or deals that you just need to quickly get out into a csv for some other work - perhaps you can do this but it's not obvious Also colleagues have told me the campaigns/broadcast elements are no way near as good as hubspot and also the calendar/task list element needs more work.

Our business has benefitted from using EngageBay

Kommentit: My overall experience with EngageBay is great! I've never had a problem using the software and any time I have a question, the support has been quick and helpful.

Hyvät puolet:

The best thing about this CRM is the ease of use. I found it easy to learn and continue using.

Huonot puolet:

There are some options that could be expanded on such as building web pages, I would benefit from having more options in the design process of the web pages.

All-in-One Marketing and Sales CRM Solution

Kommentit: EngageBay stands out as a versatile and cost-effective CRM solution. It offers an impressive array of tools for email marketing, lead generation, and customer management, all within a single platform. The seamless integration between marketing, sales, and support makes it an ideal choice for businesses looking to streamline their operations and improve customer relationships without breaking the bank.

Hyvät puolet:

Comprehensive platform with integrated marketing, sales, and customer service tools. Affordable pricing plans suitable for small and medium-sized businesses. User-friendly interface with robust automation features. 24/7 customer support with helpful resources and tutorials.

Huonot puolet:

At this time, there are no significant drawbacks to report regarding the use of EngageBay.

Best CRM i've ever used

Kommentit: I've used other CRM but this is the one that is hands down the best.

Hyvät puolet:

It helps me automated sending emails to clients

Huonot puolet:

the free version should include more function.

Engagebay 5-star Review

Kommentit: Pretty good. Does what it's supposed to do.

Hyvät puolet:

Has all necessary features needed, prompt customer support

Huonot puolet:

There are few email templates to choose from.

EngageBay: A User-Friendly Platform with Seamless External Integrations

Kommentit: Overall, EngageBay has significantly enhanced my productivity and efficiency with its excellent user interface and robust external integration options. Highly recommended for anyone looking to simplify their marketing and sales processes! and also it is very budget friendly and best for small business

Hyvät puolet:

I recently started using EngageBay, and I have to say, I'm impressed with its user interface and external integrations. The platform is incredibly user-friendly, making it easy to navigate and use, even for someone who's not very tech-savvy. The clean design and intuitive layout ensure that I can find what I need without any hassle.

Huonot puolet:

Nothing as now the platform is really good and I have started using it recently so don't have any negative things right now.

Sophisticated Software

Kommentit: We run a number of businesses and use Engagebay for some of our clients. If you need to sort contacts, pick them out based on certain factors and send individual or broadcast emails and/or put them through a pipeline, this is for you. You know you need Engagebay when you're trying to organise your contacts by tags and have so many you're going mad.

Hyvät puolet:

How you can really drill down into sorting contacts. It's almost like have a spreadsheet to organise different contacts. We use it for sending individual booking emails alongside broadcast emails. We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market. The other thing we love is the customer response - there's a chat service and usually someone is on there within minutes of a request and they stick with you until it's fixed. Best on the market - and certainly at this price.

Huonot puolet:

The training manuals could be improved - that said, they are always happy and prompt to help - but some of my queries could are general and could have been covered in a manual/video.

The BEST All-In-One CRM Sales + Marketing for the value

Kommentit: The Team is fantastic to work with. it's very easy to set up an on-boarding call to dive into a specific automation and get on-on-one help and the support for quick questions is great too. There is always someone there at a moment's notice to talk to.

Hyvät puolet:

It has an excellent interface, easy to use and the support is fantastic. I've had Hubspot for almost a year, and it's nice, but it's super expensive. It was $750 per month; then if i wanted to add workflows it was yet another monthly add-on fee.So after almost a year of that, I decided to start looking for an alternative that had a similar sales/marketing function without the crazy price tag. I looked at practically every option out there and started free trials but didn’t like the layout, functionality, features, and cost.Until…. I discovered Engagebay. I had everything I needed on the marketing side with forms, automation, email marketing, text messaging, tagging, and all the sales stuff I needed to close the job, like one-to-one emails, appointments, and workflows. Plus it has a great user interface, and it’s very intuitive to work with.I checked all the boxes, plus the value was incredible! I could purchase 2 years for the price I was getting for just a couple of months with Hubspot. So I got all the features I needed and a great user interface at a fraction of the cost.However, I understand CRMs & automation but I’m not a marketing expert. So having some level of support and onboarding was really important to me. Virtually ever option out there, including HubSpot has you either go through endless documentation, or you have to wait and chat with some for onboarding or questions.With Engagebay, they literally walked me through everything on a series of one-to-o

Huonot puolet:

I think there could be some improvements to the UI and design options for the appointment setting. I've been using Calendly, and it's tough to transition from Calendly to anythigng else because it's so perfect, easy, and flexible. My main recommendation is model the calendar off the design, function and ease of use of Calendly and the appointment part would be excellent.

Happy Engage Bay User

Kommentit: Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent.

Hyvät puolet:

- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously

Huonot puolet:

There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.

Good option for someone needing a cost effective all in one CRM

Kommentit: The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help.

Hyvät puolet:

The cost vs features is almost unmatched. No bells and whistles but a good, solid platform.

Huonot puolet:

You get what you pay for, it does what is needed, but does have limitations.

A Magic wand

Kommentit: I am very satisfied with EngageBay, I see my company as advanced user of EB, when we got stuck with something, they are always ready to listen and enhance the tool to achieve the desided feature and make the tool even better!

Hyvät puolet:

Easy of use, easy of implement, easy of integrate!

Huonot puolet:

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics

Value, Efficiency and Productivity

Kommentit: The lead capture and email marketing was sole reason we joined engagebay and couldn’t be happier. Wasn’t expecting all the other features to be part of this software, almost overwhelming but reassuring to know we can start putting most of our work, efficiently into one place

Hyvät puolet:

Right now we're using it for contact management and e-mail marketing primarily. We had a CRM in Zoho and will be migrating most likely soon. Pros: Extensive features at an incredible value and easy to use. Customer support response is amazing and communication is stellar. Feel like I havent even cracked the surface of what engagebay can do!

Huonot puolet:

Time. As great as engagebay is, it’s hard to manage the migration project to CRM. It’s almost as if there’s too much available and migrating doesn’t feel intuitive.

Great Bang for Buck

Kommentit: EngageBay has been very helpful in managing our growing volume.

Hyvät puolet:

EngageBay has a number of features that can be easily deployed once you're past the initial learning curve (like all software).

Huonot puolet:

Some features are clunky but the team is always willing to hear feedback. They've implemented several features/upgrades/changes/updates based on chat conversations with them.

A Comprehensive and Easy-to-Use CRM Platform

Kommentit: Overall, EngageBay is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs.

Hyvät puolet:

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

Huonot puolet:

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

Engagebay has been a great solution for us

Kommentit: Engagebay has been great, especially the customer support.

Hyvät puolet:

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Huonot puolet:

There are parts that are slightly clunky (like email sequences), but nothing too bad.

EngageBay CRM, a useful tool for your business

Kommentit: In our case, we use the CRM module for sales and deals management . We use it dayly , is our tool for deals register , sales, win/loss oportunities, contact data, etc.. EngageBay platform provides a glance of our business development and help us to categorize our company priorities, track our goals, tasks, etc. I strongly recommend it for small business .

Hyvät puolet:

I like the easy use of the platform, the fast response. For example in the deals view you can add your customers´s logo, and other fields that you consider neccessary. This is very useful in order to have a quick view of your business . You can also generate csv reports from each account. The online support is polite, fast and efficient.

Huonot puolet:

I would like more configurable options for sales reports and user experience interface. For example, change background colors, insert your company logo, reports from different fields. (For example customer hit rate report,etc)

It Keeps Getting Better

Kommentit: This software made my day, month, and year. Everything is easier now.

Hyvät puolet:

We started out looking for an affordable CRM/Email Marketing System that didn't charge by # of Contacts. EngageBay was the most affordable of those we found, but since we had never heard of it, we were skeptical it would be very useful. We were so wrong. This is one of those products that gets better, not worse, the more you dig in into it. It feels like I know a secret that no one else knows. IT HAS EVERYTHING. All in one app. We're saving so much money. We got an entire suite of software with at least 40 modules that we would have had to pay for from other apps (Social, SMS, Sales Management, Appointment Calendar, Ticket System, Live Chat, Integrated Automations, Etc..) We can cancel so many services thanks to this software. We had one issue logging in with the WordPress Apps, but it turned out to be our fault for not reading the manual. We sent a quick chat, and customer service answered on almost instantly. They were fast, very knowledgeable, patient, and kind. That 5-star service made the sale for us. We moved 22,000 contacts from another service that has 5% of the capability of EngageBay. I don't write reviews. But I feel like we got so much for so little that I had to give back. We will be recommending this to all of our small business clients.

Huonot puolet:

I can't think of anything yet. We're still on the Honeymoon.

Good software - be sure to know your needs

Kommentit: Overall experience was very good. EngageBay is not a bad product at all. There are a lot of options available and the support is great.

Hyvät puolet:

I mainly used EngageBay to track contacts and for emails (broadcast emails, etc). Contact management was easy to follow and use. I really appreciated the training videos. The chat support has always been very helpful when needed.

Huonot puolet:

Email templates were okay. . just okay, but customizable. Over the last couple of years, I anticipated more of a variety added that what has been. Pricing is okay. This is where I recommend that you know what you need and compare to pricing of other packages. You will find that EngageBay is competitive (I have the all in one), but I have to ask what I really use and need for the price. Also, be aware that the amount of emails to send are limited when you first start and you have to 'warm up'. I did not realize that and it delayed some aspects for me.

I'm really like my EngageBay CRM

Kommentit: I've been using EngageBay CRM for two years, and I'm very happy with the app. It has helped me improve my CRM significantly.
I love that EngageBay CRM is easy to use. The user interface is simple and easy to understand, making it easy to navigate between pages and functions

Hyvät puolet:

The app provides a range of reports and analytics that help users better understand their data

Huonot puolet:

Customer support 24 hours a day, 7 days a week, but may not be enough for companies that need immediate help. For example, phone customer support or live chat may not be available

Commentary on my great results

Kommentit: EngageBay is a cloud-based CRM and email marketing software designed to help businesses with a wide range of industries grow their bottom line. This email marketing software is easy to navigate and will allow you to manage every aspect of your customer relationship from one central location. The customer relationship management system is very flexible and will allow you to track all of your customers from one location.

Hyvät puolet:

This app is the best way to track your sales, leads, tasks and people. It has a lot of features, but I use it mostly for the task tracking. It is easy to use and the CEO is very responsive to feedback. You can track your sales, leads, tasks, and people. And if you want to track a list of customers, you can create a list and use their email addresses to track sales and leads.

Huonot puolet:

It's a very wide range of software and I think I use almost all of its features, my overall evaluation is positive because if you have a decent internet connection and a browser that works smoothly, you can control it from anywhere in the world.

Engagebay's Support Chat: Reliable and Efficient

Kommentit: Despite this, I highly recommend Engagebay's support chat for anyone looking for reliable and efficient customer service. Their dedication to helping users navigate the platform more than makes up for its current limitations.

Hyvät puolet:

I've been using Engagebay for our email automation since last year, and their support chat has been incredibly helpful throughout. Every time I've had an issue or needed assistance, the support team responded promptly and provided clear, effective solutions. They have been a great help in ensuring our campaigns run smoothly, and their professionalism and expertise are truly commendable. I highly recommend Engagebay's support chat for anyone looking for reliable and efficient customer service.

Huonot puolet:

However, one area where Engagebay could improve is in its automation capabilities. While it covers most basic requirements effectively, there are limitations when it comes to more advanced automation needs. Some specific automation features and customization options are either missing or not as robust as we would like.

Great, Value for Money Solution for a B2B

Kommentit: We were looking for a solution that would suit a B2B and were comparing various options against the features of Pardot and Hubspot. EngageBay came out as the most cost-effective solution that gave us most of the features but at a much more reasonable cost. We are happy with the choice of EngageBay for our business. Not only is it good value, but it is easy to use and the support is better than their competitors (including some of the market leaders which I have experienced first hand).

Hyvät puolet:

It does everything we need at a much more reasonable cost than than the market-leading marketing platforms and CRMs. Also, the interface is much easier to use and far more intuitive than some of the market leaders, eg. SalesForce/Pardot. The support team are responsive and will answer any questions which is helpful particularly in the set up phase. We are based in Australia, so sometimes there is a time lag but it has not caused us any issues to date.

Huonot puolet:

There are a few missing features which would seem to be obvious, eg. not being able to sort on every column of data or only having the client's first name listed in some places when having both names would be more helpful or not having the ability to insert an email link into their templates. However, these can be worked around.