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Tietoja tuotteesta Zoho Assist

Zoho Assist tarjoaa yksinkertaisen ja suoraviivaisen käyttöliittymän yhteyden muodostamiseen etätietokoneisiin kaikkialla maailmassa.

Lue lisää tuotteesta Zoho Assist

Hyvät puolet:

Browser integration and Linux support are top features for us. Unattended also is a key feature for us.

Huonot puolet:

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.

Zoho Assist: arvostelut

Keskimääräinen pisteytys

Helppokäyttöisyys
4,7
Asiakaspalvelu
4,6
Ominaisuudet
4,6
Vastinetta rahalle
4,7

Todennäköisyys suosittelulle

9,1/ 10

Tuotteen Zoho Assist yleisarvosana on 4,7/5 tähteä. Se perustuu 1 181 Capterran käyttäjän arvosteluun.

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Suodata arvosteluja (1 181)

Paul
Paul
Director, Britannia
Vahvistettu LinkedIn-käyttäjä
Tietotekniikka ja tietopalvelut, 2–10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Great value for money

5,0 viime vuonna

Kommentit: Have never had a problem with the service, it's always been available. Customer service are great and always reply quickly.

Hyvät puolet:

Zoho Assist is very easy to user with a great user interface. Remote sessions are east to setup and great to use.

Huonot puolet:

Soemtimes while using the remote support option, some Mac users find it hard to allow the needed permissions for the software to work. A video would be good explaining how to set this up.

Faith
Administrator, USA
Tietotekniikka ja tietopalvelut, 2–10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Zoho Assist is my go-to for helping my customers

5,0 2 kuukautta sitten

Kommentit: I have used it many times to help people with a variety of tech issues. I like that I can do session notes so I can keep track of what I have done with the customer. It is fairly easy to guide people with little or no tech experience to get connected. Then once I am connected it is very easy to do whatever needs to be done.

Hyvät puolet:

The thing I like most is that it just works seamlessly every single time.

Huonot puolet:

The initial setup of a connection is a little confusing for some of my customers but most times we are able to work through it.

Huomioon otetut vaihtoehdot: AnyDesk

Perusteet valita Zoho Assist: just got way too difficult to use as the customer's would easily get confused

Vaihdettu kohteesta: TeamViewer Remote

Perusteet vaihtaa tuotteeseen Zoho Assist: didn't like anydesk, tried for 14 days and did not like it

Tonia
Director of Information technology, USA
Voittoa tuottamattomien järjestöjen hallinta, 51–200 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Zoho Assist Review

3,0 viime vuonna

Kommentit: Overall, Zoho Assist got the job done. It was a great starter tool or back up tool for remote support.

Hyvät puolet:

Zoho Assist is a great starter tool to get your IT department moving in the right direction. It allows you to remote in and work on any PC on your network.

Huonot puolet:

The functionality is limited compared to other tools. You have to install software on the PC you are working on in order to connect. I prefer a lightweight tool.

Gregory
Owner, USA
Tiedotuspalvelut, Itsetyöllistetyt
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Great Product for beginners or old timers to use for remote IT support

5,0 3 kuukautta sitten

Kommentit: I use this product to support my family and friends. I am their computer tech guy and they live all over the east coast. This is th best product by far for remote support i have found and i used to use Team Viewer. It seems evertime google comes out with a product it is better than the competition by far and they did not miss the mark with this. This allows me access to any machine unattended or not, so i can perform maintan3nce tasks, or emergency fixes. I have been using this product for over 4 years to support family, friends ,and customers alike and it is by far the most stable robust product I have ever used.

Hyvät puolet:

Very easy to access, setup, understand and use.

Huonot puolet:

Cost is a little expensive but reasonable.

Ronny
Administrator, Indonesia
Koulutuksen hallinta, Itsetyöllistetyt
Käytti ohjelmistoa seuraavaan tarkoitukseen: Ilmainen kokeiluversio
Arvostelijan lähde

BaNeTheKiNG REVIEW.. It Better Than Others..!!

5,0 2 kuukautta sitten Uusi

Kommentit: its great, it easy and foremost, it way better than the other software

Hyvät puolet:

its really-really meets my requirement about how to use my desktop as tools to review and makes changes in my clients laptops.. its best ever..!!

Huonot puolet:

none..!! its really great.. i think even better than other software

Rodrigo
IT Manager, Portugali
Rahoituspalvelut, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Ilmainen kokeiluversio
Arvostelijan lähde

Zoho Assist Experience

4,0 3 viikkoa sitten Uusi

Kommentit: Overall, Zoho Assist has been a valuable tool for remote support. Despite occasional connection issues, its features have significantly improved our ability to assist clients effectively.

Hyvät puolet:

The remote access feature is user-friendly and efficient. It really helps in resolving issues quickly.

Huonot puolet:

Sometimes the connection can be a bit unstable, leading to interruptions.

Anthony
Manager, Kanada
Rakentaminen, 1 001–5 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Worth the Switch

5,0 viime kuussa Uusi

Kommentit: We've been using Desk for a year+ now and loved it. Switched from a competitor for our Assist product and we've been happy.

Hyvät puolet:

Easy to use and understand. Allows for easy deployment.

Huonot puolet:

The pricing can be a bit confusing if you purchase only unattended licenses. Otherwise, it's easy.

Peeyush
Director, Intia
Tietokoneen ohjelmistot, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Best Assist Tool Ever

5,0 4 viikkoa sitten Uusi

Kommentit: I am happy with the services with zoho assist.

Hyvät puolet:

I am using zoho for couple of months and I am happy with the services provided by them. This is very easy to use and fulfil all your needs.

Huonot puolet:

No issues faced yet using zoho assist. Overall good

Fazlur Rehman
DIRECTOR, Intia
Taide ja käsityöt, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Excellent Remote Assist

5,0 viime kuussa Uusi

Hyvät puolet:

very user friendly easy to use software,

Huonot puolet:

no dislikes i liked it very much no more feedbacks.

Curtis
President, USA
Voittoa tuottamattomien järjestöjen hallinta, 2–10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Ilmainen kokeiluversio
Arvostelijan lähde

Great so far!

5,0 2 kuukautta sitten Uusi

Kommentit: Good so far. Still testing out thigngs.

Hyvät puolet:

Very Versatile and cost effective. Lots of different options.

Huonot puolet:

Hard to manage all the different options.

Huomioon otetut vaihtoehdot: TeamViewer Remote

Perusteet vaihtaa tuotteeseen Zoho Assist: Lots of different options and the price is reasonable for a smaller business.

Sylvain
Computer Tech., Kanada
Tietokoneiden ja verkon suojaus, Itsetyöllistetyt
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde

My 20 years experience of remote acces software.

4,0 6 kuukautta sitten

Kommentit: I have been using Splashtop, Teamviewer, Logmein and VNC. For the pass 20 years as tools for remote access to my customers' computers. It's been a few months with Zoho Assist and the switch seem to be my next solution.

Hyvät puolet:

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

Huonot puolet:

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

Huomioon otetut vaihtoehdot: TeamViewer Remote ja AnyDesk

Perusteet valita Zoho Assist: Compatibility issue with Linux, more devices on Assist then Splashtop

Perusteet vaihtaa tuotteeseen Zoho Assist: Price, compatibility, ease of use, stability of the connection.

Adel
CTO, Australia
Tietotekniikka ja tietopalvelut, 2–10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Just simple easy to use support software

5,0 7 kuukautta sitten

Kommentit: Using Zoho Assist has been a transformative experience for our IT support operations. managing and troubleshooting IT issues remotely is crucial for our business continuity. Zoho Assist has consistently delivered in this regard.

Hyvät puolet:

I have been using Zoho Assist for several months now, and I can confidently say it has significantly streamlined our remote support operations. As a CTO for a large retail client base, managing IT issues across multiple locations can be quite challenging. Zoho Assist has been a game-changer in this regard.

Huonot puolet:

While Zoho Assist is highly efficient and user-friendly, the only drawback we've encountered is the occasional latency during remote sessions. Although rare, these instances can slightly hinder the speed of troubleshooting. However, this minor issue doesn't overshadow the overall reliability and effectiveness of the platform

Huomioon otetut vaihtoehdot: AnyDesk

Perusteet valita Zoho Assist: Predominantly based on price and feature requirements of which Zoho provided more for lower total cost of ownership

Vaihdettu kohteesta: TeamViewer Remote

Perusteet vaihtaa tuotteeseen Zoho Assist: Ease of use, functionality and price

Ashley
IT Infrastructure Manager, Britannia
Rakentaminen, 1 001–5 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Impressed with the tool

5,0 7 kuukautta sitten

Kommentit: One of the most impressive aspects of Zoho Assist is its quick implementation. It takes only a few minutes to get it up and running. The installation process is streamlined as we used Intune to push it out to all devices. This rapid deployment means that our business can start benefiting from remote support capabilities without any significant downtime or disruption from moving away from Teamviewer.

Hyvät puolet:

Sessions are stable, with minimal lag, ensuring that support tasks can be carried out efficiently. We liked the ability to file transfer, screen sharing, and chat, which enhance the overall support experience. Especially when users are having issues with Teams etc where the normal modes of communication don't work.

Huonot puolet:

Occasionally we don't get a connection to the end user first time. This is usually due to the device needing a reboot.

Nick
Owner, USA
Tietokoneiden ja verkon suojaus, 2–10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Zoho Assist excellent alternative to more expensive options

5,0 10 kuukautta sitten

Kommentit: Excellent experience all around I have also been using their mail service with a custom domain and been happy with that as well.

Hyvät puolet:

Has worked for over 10 years without major issue and when I did I could contact support and get help within a few hours and usually resolve any issues in that time as well!

Huonot puolet:

Have not been able to make it work on Mac Desktop

Paul
Systems Administrator, USA
Urheilu, 201–500 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

How to not break the bank with remote assistance.

5,0 9 kuukautta sitten

Kommentit: Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Hyvät puolet:

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Huonot puolet:

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Huomioon otetut vaihtoehdot: TeamViewer Remote ja AnyDesk

Perusteet valita Zoho Assist: Cost and frustrating issues from support.

Perusteet vaihtaa tuotteeseen Zoho Assist: The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

Richard
VP of Engineering, USA
Tietotekniikka ja tietopalvelut, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Zoho Review

5,0 3 kuukautta sitten

Kommentit: Very good. Easy to use, both attended and unattended access.

Hyvät puolet:

Easy to use, very seldom have issues with it. Tremendous value at its price point.

Huonot puolet:

Occasional issues connecting, coming back after reboot. We really do not have many issues with it.

Ricardo
Support Manager, USA
Tietokoneiden ja verkon suojaus, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Zoho is a great Tool

5,0 8 kuukautta sitten

Kommentit: Support - GREAT. Always answer within minutes.
The tool - Great and easy to use.

Hyvät puolet:

The ability to provide remote support to users without having to pay a huge price.

Huonot puolet:

nothing so far. The software is simple and easy to use

Tina
Marketing and Development Director, IT Coordinator, USA
Terveys, hyvinvointi ja kuntoilu, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Ilmainen kokeiluversio
Arvostelijan lähde

Feature-packed and Affordable Solution

5,0 6 kuukautta sitten

Kommentit: My experience was great! I appreciate that the software is not complicated...it was very easy to get up and running and help my team.

Hyvät puolet:

The software is very easy to setup and use on both ends. The ability to do an instant session or schedule sessions is very helpful, particularly since a portion of our team resides in a different time zone. The deciding points for me regarding the Standard Edition were the ability to schedule sessions, screen share and document session notes. Zoho is feature-packed no matter what plan you select and is definitely affordable, which is important to me since we are a nonprofit organization.

Huonot puolet:

No cons for me. This was a simple solution that helped me troubleshoot a computer issue for a fellow staff member.

Huomioon otetut vaihtoehdot: TeamViewer Remote ja AnyDesk

Perusteet vaihtaa tuotteeseen Zoho Assist: Zoho Assist offered a free trial with a good amount of time for trying the software before committing to a one-year subscription and the pricing plans and features are very affordable once the trial is over.

EMMANUEL
Chief Technology Officer, Uganda
Tietokoneiden ja verkon suojaus, 2–10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Zoho Review after 30days of use.

5,0 6 kuukautta sitten

Hyvät puolet:

Zoho remote assist is very fast to connet even the remote computer is running with slow bandwith. In addition, the file transfer feature of Zoho is reliable with no transfer failures between computers. The oline and downtime feature under the admin center is highly required by any IT support person.

Huonot puolet:

1_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers. 2_Another challenge, some computers ask for further admin approval from remote computer even the agent tool has been deployed. 3)The zoho assist app launches very slowly.

Huomioon otetut vaihtoehdot: AnyDesk

Perusteet valita Zoho Assist: Agent deployment by Zoho is much easy compared to the other products. In addition, Zoho prices are way better.

Vaihdettu kohteesta: TeamViewer Remote

Perusteet vaihtaa tuotteeseen Zoho Assist: Zoho gives interface is able to provide an audit log of connections which the alternative doesn't give.

Aaron
Owner, USA
Tietotekniikka ja tietopalvelut, 2–10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Hands down easiest remote assist in unattended mode. On-demand is great for tech savvy customers too!

5,0 6 kuukautta sitten

Kommentit: Have been using the product for 8 years without incident. I have agents that have been installed and active for years now and it's a very small file and low system performance impact.

Hyvät puolet:

It just works. It's super easy to use and easy to install and get active. I use both the unattended and the on-demand with great success.

Huonot puolet:

I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the assist app gets flagged and auto-deleted, so then I have to explain to customers how to select the "keep anyway" thing.

Huomioon otetut vaihtoehdot: TeamViewer Remote

Perusteet vaihtaa tuotteeseen Zoho Assist: Price and ease of use were so much better with Zoho.

Vahvistettu arvostelija
Vahvistettu LinkedIn-käyttäjä
Jälleenmyynti, 11–50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Easy to use

5,0 8 kuukautta sitten

Hyvät puolet:

Easy to use, and easy to connect

Huonot puolet:

nothing

Huomioon otetut vaihtoehdot: TeamViewer Remote

Perusteet vaihtaa tuotteeseen Zoho Assist: Cheaper

Paul
Owner, USA
Tiedotuspalvelut, Itsetyöllistetyt
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Zoho Assist is for you

5,0 3 kuukautta sitten

Kommentit: Great love it easy to use use I said, try for your self!

Hyvät puolet:

It is very easy to use and the price is great, I have 25 unintended computers for $100 a year. Price beats all the other remote support companies!

Huonot puolet:

Works great been using it for years without any problems

Leonardo
President, Kanada
Tietotekniikka ja tietopalvelut, 2–10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Zoho Assist: A must-have for MSPs

5,0 viime vuonna

Kommentit: Zoho Assist is an excellent product that facilitates remote unattended support. A must-have for any MSP.

Hyvät puolet:

Zoho Assist is easy to use and deploy. The multi-screen live preview makes it easier for the technician to see pop-ups on other screens. The additional tools available on point-and-click, such as Control Panel and Event Viewer, are a timer saver feature. The audit logs and timer make it easier to keep track of support activities.

Huonot puolet:

There is always room for improvement. Zoho Assist has a vote-based roadmap to add the most popular and needed features.

Huomioon otetut vaihtoehdot: TeamViewer Remote ja AnyDesk

Perusteet valita Zoho Assist: Better price and better end-user support experience.

Vaihdettu kohteesta: AnyDesk

Perusteet vaihtaa tuotteeseen Zoho Assist: Price and features.

Rey
CEO, USA
Rahoituspalvelut, 2–10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Remote Access - Quickly & Affordable

4,0 viime vuonna

Kommentit: For the most part, servers purpose completely 90% of the time.

Hyvät puolet:

Ease of deployment. Not a huge learning curve

Huonot puolet:

Screen swaps - when having to switch to 2nd & 3rd screens

Huomioon otetut vaihtoehdot: TeamViewer Remote

Perusteet valita Zoho Assist: Economics. Cost per device. Ease of deployment

Perusteet vaihtaa tuotteeseen Zoho Assist: Economics. Cost per device. Ease of deployment

Matt
Ownew, USA
Tietotekniikka ja tietopalvelut, Itsetyöllistetyt
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Excellent tool for small IT consulting companies.

5,0 5 kuukautta sitten

Kommentit: My experience has been great. Easy to buy, easy to use, cost effective and does exactly what is advertised. I think it's one of the most flexible out there and really has suited my needs for many years.

Hyvät puolet:

Cost effective, completely cross platform, ability to have adhoc service events as well as planned. Very easy to have end users install through a link or email. The main reason for me to use Zoho Assist was the flexibility for unlimited adhoc sessions. I do consulting, and not so much of routine managed services. Other tools pushed me to buy seat licenses and more than I needed. Zoho fit perfectly.

Huonot puolet:

Sometimes people with aggressive ad-blockers or some content filtering tools don't like the Zoho domain, but it's easy enough to work around through a standard email link.