Tuotteen Critical Mention arvostelut

4,3 (13)

Tietoja tuotteesta Critical Mention

Search TV, radio, online news, podcasts, and social media with the industry's fastest media monitoring & contact database service.

Lue lisää tuotteesta Critical Mention

Hyvät puolet:

The UI/UX is definitely what sets Critical Mention apart. It's very easy to use, setup custom searches and alerts, and trim clips.

Huonot puolet:

Sometimes Critical Mention inexplicably misses published stories, so we always need to manually cross-reference reports.

Critical Mention: arvostelut

Keskimääräinen pisteytys

Helppokäyttöisyys
4,1
Asiakaspalvelu
4,8
Ominaisuudet
4,2
Vastinetta rahalle
4,0

Todennäköisyys suosittelulle

7,8/10

Tuotteen Critical Mention yleisarvosana on 4,3/5 tähteä. Se perustuu 13 Capterran käyttäjän arvosteluun.

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Suodata arvosteluja (13)

Vahvistettu arvostelija
PR Manager, Ukraina
Vahvistettu LinkedIn-käyttäjä
Internet, 51-200 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde

Complete mention monitoring from a single place

5,0 2 vuotta sitten

Hyvät puolet:

This is the best in class mention tracking platform, we are always up to date now.

Huonot puolet:

Robust software for a reasonable price, we are 100% suttisfied.

Myyjän Critical Mention vastaus

viime vuonna

Thank you very much for leaving such a remarkable review. Our Critical Mention team appreciates your input and is delighted to know that we are providing 'the best in class mention tracking platform' service. Thanks again for the wonderful review!

Scott
Vice President, USA
Suhdetoiminta ja viestintä, 51-200 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Huomioon otetut vaihtoehdot:

Well-priced media monitoring software with a few flaws, but superb customer service

4,0 viime vuonna

Kommentit: Our experience with Critical Mention has been favorable, but with the onslaught of new and updated competitors, transitioning to a new provider is not off the table.

Hyvät puolet:

Critical Mention incorporates all coverage, including broadcast, into easy-to-research keywords and client names. Viewing, selecting and building custom reports is very simple. The UI is intuitive and effective.

Huonot puolet:

Sometimes Critical Mention inexplicably misses published stories, so we always need to manually cross-reference reports. Broadcast video clips are not automatically available in HD, so while you can view and download them, they're not necessarily usable for creating internal tools such as sizzle reels.

Myyjän Critical Mention vastaus

viime vuonna

Hi Scott, thank you for sharing your experience using our Earned Media Suite. We're delighted to see that you enjoy our platform's user experience and the help of our account management team. Please feel free to reach out to your account manager so we can help refine your searches. Thanks again for sharing!

ASHLEY
publicist, USA
Suhdetoiminta ja viestintä, Itsetyöllistetyt
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde

Review

1,0 viime vuonna

Hyvät puolet:

the analytics charts in the reporting tool

Huonot puolet:

didn’t have the publications i needed to monitor

Myyjän Critical Mention vastaus

viime vuonna

Hi Ashley, we appreciate you sharing your experience. Please reach out to your account manager so we can set up the tracking you need. We're happy to help

Stacy
CEO, USA
Markkinointi ja mainonta, 11-50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Huomioon otetut vaihtoehdot:

Critical Mention Helps Makes Our Press Even More Newsworthy

5,0 3 vuotta sitten

Kommentit: Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs.

Hyvät puolet:

Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients. Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us. It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs. We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services. Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place.

Huonot puolet:

The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis.

Tom
Director of Communications/Media Relations, USA
Korkeakoulutus, 501-1 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Critical Mention Works for US

5,0 2 vuotta sitten

Hyvät puolet:

I like how I can see, edit through word play, and then save and download video clips. I also like that I can save clips/articles/etc. into separate files for sharing with our leadership team.

Huonot puolet:

I wish I could figure out or have a way to block from seeing multiple postings of the same article. It's bothersome to see multiples of the same thing in my feed each day.

Myyjän Critical Mention vastaus

2 vuotta sitten

Hi Tom, Thank you for leaving such a kind review. We are delighted to see that you love using our Critical Mention Wordplay feature. We always strive to provide the greatest earned media service and customer support, so we appreciate you saying we're the best media monitoring service out there! Thanks again!

Nile
Dir. of Communications, USA
Yleinen turvallisuus, 501-1 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Solid media monitoring

4,0 2 vuotta sitten

Kommentit: Expensive, but very solid and easy to use media monitoring software with decent analytics options. Building reports for our board was very easy.

Hyvät puolet:

Really liked being able to clip the media segments based on the text provided to ensure I captured the entire clip.

Huonot puolet:

On occasion, the media clip and corresponding text did not include the entire clip and there was nothing I could do to get it.

Myyjän Critical Mention vastaus

2 vuotta sitten

Hi Nile, Thank you for sharing your experience using Critical Mention's Earned Media Suite. If you need any help with the platform, please feel free to contact your account manager. We're thrilled you enjoy our reporting features. Thanks again!

Jesse
Communications Coordinator, Kanada
Rahoituspalvelut, 11-50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde

Great for a lot of things, awesome for social media

5,0 viime vuonna

Hyvät puolet:

The search function allows me to find the latest news in my field before most other people, and this also allows me to make social media posts that get good traction.

Huonot puolet:

Can be a bit clunky at times. There's a feature that allows you to download TV clips but they come with a watermark that can't be removed and they don't come with permission to post on social media.

Myyjän Critical Mention vastaus

viime vuonna

Hi Jesse, thank you for sharing how Critical Mention allows you to track your earned media mentions and helps influence the content you share with your audiences. We appreciate your feedback!

Kelsey
Account Supervisor, PR, USA
Suhdetoiminta ja viestintä, 11-50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Easy to Use but Misses the Mark at Times

4,0 viime vuonna

Kommentit: I enjoy the product and have worked with this and competitors before. I would say each has their pros and cons but this has been the most seamless for sharing clips with my clients.

Hyvät puolet:

The link to reporting feature makes it easy for me to share broadcast clips with my agency clients. The site is also visually easy to navigate and know what to do.

Huonot puolet:

The clip editor time signature seems to be off. The wordplay feature seems to be 5 seconds behind the actual language. Searching regionally also involves lots of drop-down menus and navigation and I feel like that could be easier to use.

Myyjän Critical Mention vastaus

viime vuonna

Kelsey, thank you for sharing how Critical Mention has helped you easily share clips with your PR agency clients. We appreciate your feedback and are using your response to enhance the Critical Mention experience. Thank you!

Vahvistettu arvostelija
Digital Director, USA
Vahvistettu LinkedIn-käyttäjä
Valtionhallinto, 51-200 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Best software I've used for clips

5,0 3 vuotta sitten

Kommentit: Highly recommend – it's much easier than any other similar software I've used.

Hyvät puolet:

The UI/UX is definitely what sets Critical Mention apart. It's very easy to use, setup custom searches and alerts, and trim clips.

Huonot puolet:

We've had a few issues with specific networks in the past, but that's broader issue with networks and not specifically with Critical Mention.

Rafael
communications specalist, USA
Sairaalat ja terveydenhuolto, 10 000+ - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde

generates clear reports

5,0 viime vuonna

Hyvät puolet:

The product is intuitive and allows me to generate earned media reports extremely fast.

Huonot puolet:

There are a few earned media hits that aren't picked up by the software.

Myyjän Critical Mention vastaus

viime vuonna

Rafael, thank you very much for sharing how Critical Mention allows you to quickly track your earned media mentions. Please reach out to your account manager to ensure you're tracking all of your mentions. Thanks again, for the kind review.

Sarah
Director of Communications, USA
Vieraanvaraisuuspalvelut, 2-10 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde

Pull all of my media coverage in minutes!

4,0 4 vuotta sitten

Kommentit: I am able to show my partners how much value we've gotten out of our trade media.

Hyvät puolet:

This software pull all of my media coverage in minutes. It shows the value of my coverage, reach/audience and links to all of the clips. It even pulls video clips from live TV.

Huonot puolet:

It cannot track some radio due to closed captioning. I also wish it could pull social media coverage as well so that i could pull everything in one report instead of using two different softwares.

Sarah
Outreach, USA
Käytti ohjelmistoa seuraavaan tarkoitukseen: 6–12 kuukautta
Arvostelijan lähde

Easy to search

4,0 4 vuotta sitten

Hyvät puolet:

It was very easy to figure out how to use the software and search for related topic for our organization.

Huonot puolet:

I felt that all the searches did not come up when the word was searched. I would have to use different words for one topic.

Marie
Independent Contractor, USA
Käytti ohjelmistoa seuraavaan tarkoitukseen: Ei tarjottu
Arvostelijan lähde

Reporting is quick

5,0 4 vuotta sitten

Hyvät puolet:

Reporting is quick and easy. This is something that I've needed for a while with my social media management position. I also am able to gather useful data to better target my audience. The implementation process was also pretty quick and easy.

Huonot puolet:

It is a bit time consuming and cumbersome to use. There is still a lot of updating that would benefit this software as it evolves.