Tuotteen Help Lightning arvostelut

5,0 (10)

Tietoja tuotteesta Help Lightning

We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help.

Lue lisää tuotteesta Help Lightning

Hyvät puolet:

HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution.

Huonot puolet:

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

Help Lightning: arvostelut

Keskimääräinen pisteytys

Helppokäyttöisyys
4,9
Asiakaspalvelu
5,0
Ominaisuudet
5,0
Vastinetta rahalle
4,7

Todennäköisyys suosittelulle

9,9/10

Tuotteen Help Lightning yleisarvosana on 5/5 tähteä. Se perustuu 10 Capterran käyttäjän arvosteluun.

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Suodata arvosteluja (10)

Carles
Carles
Account Executive, Espanja
Vahvistettu LinkedIn-käyttäjä
Tietotekniikka ja tietopalvelut, 1 001-5 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Ilmainen kokeiluversio
Arvostelijan lähde

Help Lighting experience

5,0 2 vuotta sitten

Kommentit: Private healthcare industry to provide remote doctor consultation using Augmented Reality.

Hyvät puolet:

Augmented reality features, easy to use it.

Huonot puolet:

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

Barton
Physician, USA
Lääkärintoimen harjoittaminen, 10 000+ - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Help Lightning for Remote patient care

5,0 2 vuotta sitten

Kommentit: I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.

Hyvät puolet:

Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.

Huonot puolet:

Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.

Vahvistettu arvostelija
Presales Consultant, Espanja
Vahvistettu LinkedIn-käyttäjä
Tiedotuspalvelut, 1 001-5 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

Huomioon otetut vaihtoehdot:

HelpLightning brings science fiction to real life!

5,0 2 vuotta sitten

Kommentit: HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.

Hyvät puolet:

It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.

Huonot puolet:

I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.

steve
Manager, Service Callcenter, USA
Koneistus, 201-500 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Great product for entering the Merged Reality world

5,0 2 vuotta sitten

Kommentit: working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.

Hyvät puolet:

Very easy to set up, connect and share with customers

Huonot puolet:

We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and

Tony
Technical Alliance Manager, USA
Sähkötekniikan ja elektroniikan valmistus, 10 000+ - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Awesome Support Product

5,0 3 vuotta sitten

Kommentit: This has been an exceptional product and the customer support has been second to none!

Hyvät puolet:

Ease of use, functionality, and minimal hardware required.

Huonot puolet:

I am pleased with the software as it performs flawlessly with minimal effect on CPU & memory utilization.

Matthew
Director Service Engineering, USA
Sairaalat ja terveydenhuolto, 1 001-5 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 1 vuosi
Arvostelijan lähde

Deliver value by maximizing remote support

5,0 2 vuotta sitten

Kommentit: Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.

Hyvät puolet:

HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.

Huonot puolet:

Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory.

Tim
SVP & GM Service Operations, USA
Ruoka ja juoma, Itsetyöllistetyt
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Time and money saver

5,0 3 vuotta sitten

Kommentit: Fantastic

Hyvät puolet:

Easy to use, great support, no hardware to buy, saves us time and money with shorter calls to tech support, less time on site for field tech, overall customer satisfaction with less equipment downtime.

Huonot puolet:

Nothing really. The team was supportive and the feature set keeps growing.

Anna
Study Coordinator, USA
Tutkimus, 11-50 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

Meets All Needs for Remote Instruction

5,0 2 vuotta sitten

Hyvät puolet:

I have used Help Lightning for 3 large research projects in the last 4 years and find it to be user friendly, reliable, and truly the next best thing to being one-on-one with the person on the other end of the help session. We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct.

Huonot puolet:

We has a few issues with connection very early on, but in the past 2 years we haven't experienced any problems at all.

David
University Professor of Psychology, USA
Korkeakoulutus, 10 000+ - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: Yli 2 vuotta
Arvostelijan lähde

terrific product!

5,0 2 vuotta sitten

Kommentit: We are using it primarily to help parents install car seats. An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others.

Hyvät puolet:

The power of Help Lightning is deceiving. It's capacity to conduct remote teaching, training, repairing, guiding, etc. is truly extraordinary. It's easy to use and especially powerful to conduct complex tasks when two people are in different locations. Wow! Well worth it - should be on everyone's phone, tablet and computer.

Huonot puolet:

Nothing - very pleased with all it has to offer.

Roel
Director Global Customer Service, Belgia
Mekaaninen ja teollinen suunnittelu, 1 001-5 000 - työntekijät
Käytti ohjelmistoa seuraavaan tarkoitukseen: 1–5 kuukautta
Arvostelijan lähde

A solution for an immediate need... and a future journey towards servitization

5,0 2 vuotta sitten

Kommentit: Field engineers in some countries limited to visit customer sites due to coved 19
Internal support due to travel restrictions
Remote support for more junior technicians
New service opportunities

Hyvät puolet:

The functionalities, the speed and ease of implementation, integration possibilities, the customer support

Huonot puolet:

We’ve requested a service report to be available for sending to provider and receiver of help after the connection. This CR is under revision