--- description: Hanki yksityiskohtaista tietoa koskien tuotteen LiveAgent käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.fi/software/102188/liveagent Page: 1 / 73\ Seuraava: [Next page](https://www.capterra.fi/software/102188/liveagent?page=2) > Hyvä asiakaspalvelu alkaa käyttötukiohjelmistosta. Hanki lisää asiakkaita tarjoamalla erinomaista asiakaspalvelua LiveAgentin avulla > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta LiveAgent? Laaja valikoima pieniä ja keskisuuria yrityksiä verkkokauppa-alalla, teleliikennealalla, vakuutusalalla, sovelluspalvelualalla sekä uusyritykset ja muunlaiset yritykset. Kohdeasiakkaitamme ovat kaikki, jotka ymmärtävät, kuinka tärkeää asiakaspalvelu on. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.7/5** | 1789 Arvostelut | | Helppokäyttöisyys | 4.6/5 | Based on overall reviews | | Asiakastuki | 4.7/5 | Based on overall reviews | | Vastinetta rahalle | 4.6/5 | Based on overall reviews | | Ominaisuudet | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Lähtöhinta**: 15,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: arabia, englanti, espanja, heprea, hollanti, indonesia, italia, japani, katalaani, kiina, korea, kreikka, latvia, liettua, makedonia, malaiji, norja, persia, portugali, puola, ranska, romania, ruotsi, saksa, serbia, slovakki, sloveeni, suomi, tanska, thai, turkki, tšekki, ukraina, unkari, venäjä, vietnam - **Available Countries**: Afganistan, Ahvenanmaa, Alankomaat, Albania, Algeria, Amerikan Samoa, Andorra, Angola, Anguilla, Antigua ja Barbuda, Arabiemiirikunnat, Argentiina, Armenia, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Bangladesh, Barbados and 204 more ## Ominaisuudet - Agentin käyttöliittymä - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksen hallinta - Asiakasportaali - Asiakassegmentointi - Asiakastietojen hallinta - Asiakastuki - Asiakkaiden sitouttaminen - Automated Attendant - Automatisoidut vastaukset - Automatisoitu reititys - Chat-botti - Chat/viestintä - Customer Communication - Etäkäyttö/-hallinta - Etätuki - Häiriöiden hallinta - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Käytön seuranta/analytiikka - Laadunhallinta - Liidien hallinta - Live-chat - Luonnollisen kielen käsittely - Mobiiliyhteys - Monikanavainen tiedonkeruu - Monikanavainen viestintä - Mukautettavat lomakkeet - Näytön jakaminen - PBX - Palvelupyyntöjen hallinta - Perehdytys - Puhelujen kirjaus - Puhelujen reititys - Puhelujen tallennus - Puhelujen valvonta - Puheposti - Reaaliaikainen kuluttajalle suunnattu chat - Saapuvien viestien hallinta - Sitoutumisen seuranta - Soittajan tunnistus - Suorituskykymittarit - Säilytyksen seuranta - Tallennus - Task Automation - Tietoliikenteen hallinta - Tietämyksen hallinta - Usean käyttäjän yhteistyö - Yhteystietojen hallinta ... and 84 more features ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Live chat palvelu-ohjelmisto](https://www.capterra.fi/directory/30797/live-chat/software) - [IVR-ohjelmisto](https://www.capterra.fi/directory/30231/ivr/software) - [Chat-robotti-ohjelmisto](https://www.capterra.fi/directory/32448/chatbot/software) - [Valitushallita-ohjelmisto](https://www.capterra.fi/directory/30674/complaint-management/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Bitrix24](https://www.capterra.fi/software/113540/bitrix24) — 4.2/5 (1005 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18811 reviews) 4. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [HelpDesk](https://www.capterra.fi/software/185973/helpdesk) — 4.6/5 (183 reviews) ## Arvostelut ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3. toukokuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Huonot puolet**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Vahvistettu arvostelija** | *19. huhtikuuta 2026* | Kirjanpito | Recommendation rating: 9.0/10 > > **Hyvät puolet**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Huonot puolet**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Happy with LiveAgent week to week" — 4.0/5 > **Christopher** | *5. syyskuuta 2026* | Langaton tekniikka | Recommendation rating: 9.0/10 > > **Hyvät puolet**: I’d recommend LiveAgent to anyone turning a client kickoff into a dated task list that same afternoon. Comments stay right on the task — not in a side chat — so decisions stay connected to the work. End-of-week status updates that used to be written recaps are now just filtered lists of what’s moved. > > **Huonot puolet**: I do not have a real complaint. LiveAgent covers the job we bought it to do and we have been happy with it. > > We use it as part of our regular weekly routine, not just a one-off trial. During morning stand-ups, we open LiveAgent to check for blockers instead of sending a status email, which is the only relevant context for this review. It saves us time by showing the task owner right on the card, so we ask “who owns this?” far less often. I’d recommend it to a similar shop without hesitation. You might consider covering these topics to make your review even more helpful:. ----- ### "Not nearly as robust as Freshdesk" — 3.0/5 > **Alex** | *3. toukokuuta 2026* | Vieraanvaraisuuspalvelut | Recommendation rating: 3.0/10 > > **Hyvät puolet**: It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. > > **Huonot puolet**: It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. > > Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. ----- ### "Ok to start" — 3.0/5 > **Keith** | *10. heinäkuuta 2026* | Tietokoneen laitteistot | Recommendation rating: 2.0/10 > > **Hyvät puolet**: Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. > > **Huonot puolet**: Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. > > It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. ----- Page: 1 / 73\ Seuraava: [Next page](https://www.capterra.fi/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data