Olemme auttaneet yrityksiä valitsemaan
parhaita ohjelmistoja jo 17 vuoden ajan
Mikä on LiveAgent?
LiveAgent on täysin varusteltu käyttötukiohjelmisto, jonka avulla voit räätälöidä asiakasvuorovaikutustasi. Se yhdistää kaikki viestintäkanavasi, kuten sähköpostin, suoran chatin, puhelut ja sosiaalisen median, jaettuun yrityksen saapuneet-kansioon ja tarjoaa kaikenkattavan käyttötukiratkaisun. Liity BMW:n, Yamahan ja Huawein kaltaisten yritysten joukkoon ja tarjoa maailmanluokan asiakaspalvelua.
Kuka käyttää tuotetta LiveAgent?
Laaja valikoima pieniä ja keskisuuria yrityksiä verkkokauppa-alalla, teleliikennealalla, vakuutusalalla, sovelluspalvelualalla sekä uusyritykset ja muunlaiset yritykset. Kohdeasiakkaitamme ovat kaikki, jotka ymmärtävät, kuinka tärkeää asiakaspalvelu on.
Missä LiveAgent voidaan ottaa käyttöön?
Tietoja myyjästä
- QualityUnit
- Perustettu vuonna 2004
LiveAgent: tuki
- Puhelintuki
- 24/7 (asiakaspalvelija)
- Chat
LiveAgent: hinnat
Lähtöhinta:
- Kyllä, tästä on maksuton kokeiluversio
- Ei maksutonta versiota
LiveAgent ei tarjoa ilmaista versiota, mutta tarjoaa ilmaisen kokeilun.
Hintasuunnitelmat hanki ilmainen kokeiluversioTietoja myyjästä
- QualityUnit
- Perustettu vuonna 2004
LiveAgent: tuki
- Puhelintuki
- 24/7 (asiakaspalvelija)
- Chat
LiveAgent: videot ja kuvat
Tuotteen LiveAgent ominaisuudet
LiveAgent: Vaihtoehdot
Arvostelut tuotteelle LiveAgent
Functional Coordination Solution with Perfect Communication Strategy.
Kommentit: Amazing project information management, collaboration and file management using the tool is excellent.
Hyvät puolet:
Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.
Huonot puolet:
I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.
Myyjän QualityUnit vastaus
4 viikkoa sitten
Hi Rohit, thanks for the great feedback! We’re glad LiveAgent is helping you manage customer support. We appreciate your suggestion about data analytics and will keep it in mind for future updates. If you have more feedback or need help, don’t hesitate to reach out. - The LiveAgent Team
Very powerful application with an excellent customer service.
Kommentit: During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers.
Hyvät puolet:
The level of customisation and tailoring to your business needs.
Huonot puolet:
Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them.
Myyjän QualityUnit vastaus
viime kuussa
Hi Marc, Thanks for your awesome feedback! We're aware of the WhatsApp Business API shortcomings and are actively working to include these features soon. If you have more questions or need support, feel free to contact us 24/7. - The LiveAgent Team
LiveAgent Review- Best IT Product
Kommentit: Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it.
Hyvät puolet:
LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets
Huonot puolet:
We are very satisfied with support and services. And we do not have anything to dislike about these products.
Myyjän QualityUnit vastaus
2 kuukautta sitten
Hi Aarti, Thanks a bunch for your feedback! It's great to know you're happy with our support and services. If you ever need a hand or have any suggestions, just let us know. - The LiveAgent Team
Best quality/cost ratio among several ticketing systems I tried
Kommentit: Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.
Hyvät puolet:
There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial)
Huonot puolet:
In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.
Huomioon otetut vaihtoehdot: Zendesk Suite
Perusteet vaihtaa tuotteeseen LiveAgent: LiveAgent suffices for our needs and we cannot afford more expensive products
Myyjän QualityUnit vastaus
4 viikkoa sitten
Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you. - The LiveAgent Team
Highly recommend
Kommentit: Highly recommend, competitively priced and great customer support.
Hyvät puolet:
Quick and simple to setup with in depth ticket managing system.
Huonot puolet:
It would be useful to have the option of different widgets depending on mobile or desktop usecase.
Myyjän QualityUnit vastaus
3 viikkoa sitten
Hi Phil, Thank you very much for your kind review. We are glad to hear you have been satisfied with LiveAgent's role in your customer care. Our team will be happy to receive suggestions on how to improve the chat widgets - you can reach us via chat or email 24/7! -LiveAgent team
