LiveAgent
Mikä on LiveAgent?
LiveAgent on täysin varusteltu käyttötukiohjelmisto. Yritykset, kuten BMW, Yamaha, Huawei, Orange tai Forbesfone, käyttävät LiveAgent-ohjelmistoa tehdäkseen vaikutuksen 150 miljoonaan loppukäyttäjään maailmanlaajuisesti. Liity niihin saadaksesi kilpailuetua. Aloita 14 päivän kokeilulla, luottokorttia tai sopimuksia ei tarvita.
LiveAgent on monipuolinen monikanavainen käyttötukiohjelmisto, jossa on yli 170 käyttötukiominaisuutta, mukaan lukien suora chatti, puhelintuki, sosiaalisen median integraatiot, tukiportaali ja API.
Kuka käyttää tuotetta LiveAgent?
Laaja valikoima pieniä ja keskisuuria yrityksiä verkkokauppa-alalla, teleliikennealalla, vakuutusalalla, sovelluspalvelualalla sekä uusyritykset ja muunlaiset yritykset. Kohdeasiakkaitamme ovat kaikki, jotka ymmärtävät, kuinka tärkeää asiakaspalvelu on.
Mietitkö vielä, onko LiveAgent hyvä valinta? Vertaa suosittuun vaihtoehtoon
LiveAgent
Muita hyviä vaihtoehtoja kuin LiveAgent
Arvostelut tuotteelle LiveAgent
Brian
Quality video calls in place.
Kommentit: We have put it in place for online meetings and customer support systems.
Hyvät puolet:
Great on issue tracking and help find solution.Customer support system dashboard for easy reach and connection to services.
Huonot puolet:
I have more benefits as for now that nothing is missing in functionality.
Myyjän QualityUnit vastaus
viime kuussa
Hi Brian! Thank you for your 5-star review! Glad thave you on board :) - LiveAgent Team
Elīna
HR Support with LiveAgent
Kommentit: LiveAgent is a fantastic tool for HR specialists. It's intuitive, feature-rich, and has greatly improved my workflow. The support team is also top-notch, always willing to help with any questions or issues.In conclusion, if you're an HR specialist looking to streamline your work and improve communication, LiveAgent is definitely worth checking out.
Hyvät puolet:
LiveAgent has made HR support a breeze with its user-friendly interface and robust set of features. Communication with employees and clients is seamless, thanks to the integration with multiple channels, including email, live chat, and social media. The ability to automate repetitive tasks has saved me a ton of time, freeing me up to focus on more strategic initiatives.
Huonot puolet:
On occasion, the software can be a bit slow, but it's not a major issue. The mobile app could also use some improvement, but it gets the job done.
Myyjän QualityUnit vastaus
2 kuukautta sitten
Hello! Thank you so much for your review! We are so pleased to hear that LiveAgent has improved your workflow and that you consider our support team top-notch :) We understand how important it is to have an efficient and effective HR and client communication system, and we are glad that LiveAgent can help make that possible. - LiveAgent Team
Linda
answering my customers is more accessible
Hyvät puolet:
the tool is not complicated to use and very practical. it is fast and easy to use
Huonot puolet:
sometimes it bugs a little, but it's not much, compared to the usefulness of the tool, it's rather a good investment
Myyjän QualityUnit vastaus
viime kuussa
Hi Linda! Thank you for your review! We are happy to see that you find LiveAgent easy to use :) - LiveAgent Team
Sara
This support desk software is fantastic
Kommentit: The availability of prefabricated responses is wonderful, and using them has allowed me to save a significant amount of time. I also like that I can make new fields to store specific bits of information about my customers.
Hyvät puolet:
Using LiveAgent, I can view the cases being worked on by my teammates in real time. LiveAgent has made it easy for me to monitor my team's progress and understand what problems each person is solving.
Huonot puolet:
There is no internal chat functionality on the LiveAgent platform. The service has eliminated all chat features save for those between the agent and the customer. This is an essential function, as we rely on third-party applications for data transfer and communication.
Myyjän QualityUnit vastaus
2 kuukautta sitten
Hi Sara, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you. You are still able to have an internal chat with another agent in the system - simply click on the dot next to their name and start an internal chat. Feel free to contact us in case you would have any questions about it - we are available 24/7!
Yagmur
A Comprehensive and Reliable Customer Service Solution: LiveAgent
Kommentit: Overall, we have been really pleased with our experience using LiveAgent. It has enabled us to provide a high level of customer service and has been a great addition to our customer service team.
Hyvät puolet:
Using LiveAgent has been a great experience for our customer service team. We find it very user friendly, reliable and comprehensive - covering nearly all aspects of customer service. It has enabled us to quickly respond to customer queries and provide an outstanding customer experience.
Huonot puolet:
The only downside we have encountered with LiveAgent is the cost - it is slightly more expensive than some of its competitors. However, we believe that the features and benefits it offers make it worth the cost.
Myyjän QualityUnit vastaus
viime kuussa
Hi Yagmur! Thank you for taking time to to review LiveAgent. It's great to hear that your overall experience has been great. We would like to also let you know that we have recently introduced a new pricing structure that we believe will better meet the needs of our customers. This new pricing structure is actually cheaper than our previous one, and we are confident that it will provide you with even better value for your money. :) - LiveAgent Team
