--- description: Hanki yksityiskohtaista tietoa koskien tuotteen SysAid käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.fi/software/107225/sysaid Page: 1 / 22\ Seuraava: [Next page](https://www.capterra.fi/software/107225/sysaid?page=2) > SysAid auttaa informaatioteknologiaa toimimaan älykkäämmin, ei kovemmin palveluautomaatiolla, joka perustuu vuosikymmenen tekoälytietoihin. Kokeile IT-palvelua ilmaiseksi tänään. > > Verdict: Rated **4.5/5** by 520 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta SysAid? SysAid palvelee kaikenlaisia ja kaiken kokoisia organisaatioita PK-yrityksistä Fortune 500 -listaan kuuluviin yhtiöihin. Tarjoamme käyttötukipalveluja, IT-palveluhallintaa ja muita ratkaisuja kaikenkokoisille yrityksille. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 520 Arvostelut | | Helppokäyttöisyys | 4.5/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.5/5 | Based on overall reviews | | Ominaisuudet | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: SysAid Technologies - **Location**: Toronto, Kanada - **Founded**: 2002 ## Commercial Context - **Lähtöhinta**: 89,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Linux (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Chromebook (pöytäkone), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, heprea, italia, japani, kiina, portugali, ranska, saksa, venäjä - **Available Countries**: Ahvenanmaa, Alankomaat, Albania, Algeria, Amerikan Samoa, Andorra, Angola, Anguilla, Antigua ja Barbuda, Argentiina, Armenia, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Barbados, Belgia, Belize, Benin and 189 more ## Ominaisuudet - Alerts/Escalation - Asiakastietokanta - Asiakastuki - Automatisoitu reititys - Barcode/Ticket Scanning - Chat/viestintä - Etäkäyttö/-hallinta - Etävalvonta ja -hallinta - Hallintapaneeli - Hyväksyntäprosessin hallinta - Häiriöiden hallinta - Hälytykset/ilmoitukset - Inventaarionhallinta - Itsepalveluportaali - Julkistusten hallinta - Kapasiteetin hallinta - Koko tekstin haku - Konfiguraation hallinta - Korjaustiedostojen hallinta - Kyselyt ja palaute - Käyttäjien hallinta - Käyttöoikeuksien tarkistus / luvat - Liiketoiminnan prosessien automaatio - Makrot/mallivastaukset - Monikanavainen viestintä - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Raportointi ja tilastot - Raportointi/analytiikka - Reaaliaikainen chat - Real-Time Monitoring - Resurssien seuranta - Roolipohjaiset luvat - Sopimusten/lisenssien hallinta - Suorituskyvyn seuranta - Tehtävien hallinta - Tehtävänantojen hallinta - Tietotekniikan raportointi - Tietoteknisten resurssien hallinta - Tietoteknisten resurssien seuranta - Tietämyksen hallinta - Tietämyskantojen hallinta - Tilintarkastuksen hallinta - Tukipyyntöjen hallinta - Työnkulkujen hallinta - Työnkulkujen konfigurointi - Vaatimustenmukaisuuden hallinta - Vaatimustenmukaisuuden seuranta - Vedä ja pudota - Yhteistyövälineet ... and 17 more features ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) - [ITSM-työkalut](https://www.capterra.fi/directory/30676/itsm/software) - [Service Desk-ohjelmisto](https://www.capterra.fi/directory/31027/service-desk/software) - [Workflow Management-ohjelmisto](https://www.capterra.fi/directory/30091/workflow-management/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Freshservice](https://www.capterra.fi/software/132997/freshservice) — 4.5/5 (751 reviews) 5. [JIRA Service Management](https://www.capterra.fi/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Arvostelut ### "Solutions for work processes and user experiences" — 4.0/5 > **Sol Jung** | *30. tammikuuta 2026* | Lentoyhtiöt/ilmailu | Recommendation rating: 8.0/10 > > **Hyvät puolet**: Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. > > **Huonot puolet**: Unfortunately, it would have been better if the company had been expressed in a picture to be brief. ----- ### "Simple and intuitive, I get along well with it." — 5.0/5 > **Spyros** | *2. heinäkuuta 2025* | Koulutuksen hallinta | Recommendation rating: 10.0/10 > > **Hyvät puolet**: We've been using the ITAM variant in our field for years. There's a nice dashboard where you can see how many tickets are still open, how much time is left and the team's performance. If someone is already working on a ticket, you can see it at the top which is quite helpful. The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there. > > **Huonot puolet**: Unfortunately, the program is often only as good as its users, which means you have to get to grips with SysAid in particular in order to be able to use all features of the program. > > Reliable way to report requirements and problems, processing according to priorities. Surely benefits from implementation in the respective field. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5. marraskuuta 2025* | Lääkinnälliset laitteet | Recommendation rating: 7.0/10 > > **Hyvät puolet**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Huonot puolet**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "Reliable but Needs Better Flexibility" — 5.0/5 > **Wealth** | *19. maaliskuuta 2026* | Pankkitoiminta | Recommendation rating: 8.0/10 > > **Hyvät puolet**: What did you like most about SysAid? What stood out most is how structured and centralized everything is. It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward. The reporting features are also useful, especially when you need to pull insights for decision-making or performance tracking. It does a good job supporting organized workflows. > > **Huonot puolet**: The interface can feel a bit rigid and not very intuitive at times. Customization is somewhat limited, especially when trying to tailor things to specific workflows or user needs. Some processes also feel more manual than they should be, which can slow things down. > > Overall, it has been a solid and dependable tool for managing service requests and maintaining structure in operations. It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience. With a few enhancements, it could be much more efficient and user-friendly. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10. heinäkuuta 2025* | Valtionhallinto | Recommendation rating: 9.0/10 > > **Hyvät puolet**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Huonot puolet**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- Page: 1 / 22\ Seuraava: [Next page](https://www.capterra.fi/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data