--- description: Hanki yksityiskohtaista tietoa koskien tuotteen SysAid käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.fi/software/107225/sysaid Page: 1 / 22\ Seuraava: [Next page](https://www.capterra.fi/software/107225/sysaid?page=2) > SysAid auttaa informaatioteknologiaa toimimaan älykkäämmin, ei kovemmin palveluautomaatiolla, joka perustuu vuosikymmenen tekoälytietoihin. Kokeile IT-palvelua ilmaiseksi tänään. > > Verdict: Rated **4.5/5** by 512 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta SysAid? SysAid palvelee kaikenlaisia ja kaiken kokoisia organisaatioita PK-yrityksistä Fortune 500 -listaan kuuluviin yhtiöihin. Tarjoamme käyttötukipalveluja, IT-palveluhallintaa ja muita ratkaisuja kaikenkokoisille yrityksille. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 512 Arvostelut | | Helppokäyttöisyys | 4.5/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.5/5 | Based on overall reviews | | Ominaisuudet | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: SysAid Technologies - **Location**: Toronto, Kanada - **Founded**: 2002 ## Commercial Context - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Linux (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Chromebook (pöytäkone), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, heprea, italia, japani, kiina, portugali, ranska, saksa, venäjä - **Available Countries**: Ahvenanmaa, Alankomaat, Albania, Algeria, Amerikan Samoa, Andorra, Angola, Anguilla, Antigua ja Barbuda, Argentiina, Armenia, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Barbados, Belgia, Belize, Benin and 189 more ## Ominaisuudet - Alerts/Escalation - Asiakastietokanta - Asiakastuki - Barcode/Ticket Scanning - Chat/viestintä - Etäkäyttö/-hallinta - Etävalvonta ja -hallinta - Hallintapaneeli - Hyväksyntäprosessin hallinta - Häiriöiden hallinta - Hälytykset/ilmoitukset - Inventaarionhallinta - Itsepalveluportaali - Julkistusten hallinta - Kapasiteetin hallinta - Koko tekstin haku - Konfiguraation hallinta - Korjaustiedostojen hallinta - Kyselyt ja palaute - Käyttäjien hallinta - Käyttöajan raportointi - Käyttöoikeuksien tarkistus / luvat - Liiketoiminnan prosessien automaatio - Monikanavainen viestintä - Monikielinen - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Raportointi ja tilastot - Raportointi/analytiikka - Reaaliaikainen chat - Real-Time Monitoring - Resurssien seuranta - Roolipohjaiset luvat - Suorituskyvyn seuranta - Tapahtumaloki - Tehtävien hallinta - Tehtävänantojen hallinta - Tietotekniikan raportointi - Tietoteknisten resurssien seuranta - Tietämyksen hallinta - Tietämyskantojen hallinta - Tilintarkastuksen hallinta - Toiminnan hallintapaneeli - Tukipyyntöjen hallinta - Työnkulkujen hallinta - Työnkulkujen konfigurointi - Vaatimustenmukaisuuden hallinta - Vaatimustenmukaisuuden seuranta - Vedä ja pudota - Yhteistyövälineet ... and 17 more features ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) - [ITSM-työkalut](https://www.capterra.fi/directory/30676/itsm/software) - [Service Desk-ohjelmisto](https://www.capterra.fi/directory/31027/service-desk/software) - [Workflow Management-ohjelmisto](https://www.capterra.fi/directory/30091/workflow-management/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1757 reviews) 4. [Freshservice](https://www.capterra.fi/software/132997/freshservice) — 4.5/5 (688 reviews) 5. [JIRA Service Management](https://www.capterra.fi/software/138769/jira-service-management) — 4.5/5 (764 reviews) ## Arvostelut ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5. syyskuuta 2024* | Sairaalat ja terveydenhuolto | Recommendation rating: 10.0/10 > > **Hyvät puolet**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Huonot puolet**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10. heinäkuuta 2025* | Valtionhallinto | Recommendation rating: 9.0/10 > > **Hyvät puolet**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Huonot puolet**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "Great system for your service records" — 5.0/5 > **Norbert** | *27. helmikuuta 2026* | Sähkötekniikan ja elektroniikan valmistus | Recommendation rating: 9.0/10 > > **Hyvät puolet**: I like the system, it can be greatly customized, easy to navigate, provides lot of tools and variables, user management, ticket grouping etc. > > **Huonot puolet**: We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such big companies, it tend to get laggy. > > Sysaid is great company, we have weekly meetings with them, if we have some new request, they take on the initiative and deliver it. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29. huhtikuuta 2025* | Voittoa tuottamattomien järjestöjen hallinta | Recommendation rating: 8.0/10 > > **Hyvät puolet**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Huonot puolet**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "SysAid AI in action" — 5.0/5 > **Adewale** | *9. helmikuuta 2026* | Terveys, hyvinvointi ja kuntoilu | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Sysaid application is a go-to for our on-the-move business because of its cloud presence. All the members of the team love it because of the ticket categorization and data management capabilites. We also get the support we need from the sysaid team, which i think is great. > > **Huonot puolet**: Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive. > > Overall, I would say that sysaid is a game changer for our team. There has been no regret in use of the application. Many of the team members enjoy the application efficiency on its dashboard for incident reporting and request management. ----- Page: 1 / 22\ Seuraava: [Next page](https://www.capterra.fi/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data