--- description: Hanki yksityiskohtaista tietoa koskien tuotteen OneDesk käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneDesk Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Project Management-ohjelmisto](/directory/30002/project-management/software) > [OneDesk](/software/115614/onedesk) # OneDesk Canonical: https://www.capterra.fi/software/115614/onedesk Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/115614/onedesk?page=2) > OneDesk-ohjelmisto yhdistää käyttötuen ja projektinhallinnan yhteen sovellukseen. Hallinnoi asiakkaiden tukipyyntöjä ja projekteja yhdellä sovelluksella. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta OneDesk? Pienet ja keskisuuret yritykset sekä suuryritysten osastot käyttävät OneDeskiä. OneDesk on usein projektipäälliköiden, asiakaspalvelupäälliköiden, IT-osaston ja tukipalvelun käytössä. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.3/5** | 12 Arvostelut | | Helppokäyttöisyys | 4.1/5 | Based on overall reviews | | Asiakastuki | 4.2/5 | Based on overall reviews | | Vastinetta rahalle | 4.2/5 | Based on overall reviews | | Ominaisuudet | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: OneDesk - **Location**: Montreal, Kanada - **Founded**: 2008 ## Commercial Context - **Lähtöhinta**: 11,99 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Linux (pöytäkone), Chromebook (pöytäkone), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: brasilianportugali, englanti, espanja, euroopanportugali, hollanti, italia, kiina, kreikka, norja, portugali, ranska, ruotsi, tanska, venäjä - **Available Countries**: Alankomaat, Arabiemiirikunnat, Argentiina, Australia, Belgia, Brasilia, Brittiläiset Neitsytsaaret, Bulgaria, Caymansaaret, Chile, Curaçao, Espanja, Etelä-Afrikka, Etelä-Korea, Filippiinit, Grönlanti, Guernsey, Irlanti, Islanti, Iso-Britannia and 36 more ## Ominaisuudet - Alerts/Escalation - Asiakastietokanta - Automatisoitu reititys - Budjetin hallinta - Budjetointi/ennusteet - CRM - Etenemisen seuranta - Gantt-/aikajananäkymä - Hallintapaneeli - Ideoiden hallinta - Itsepalveluportaali - Laskutus - Makrot/mallivastaukset - Monikanavainen viestintä - Muutosten hallinta - Ongelmanhallinta - Palautteen hallinta - Palvelutasosopimusten hallinta - Priorisointi - Projektien suunnittelu - Projektien suunnittelu/aikataulutus - Projektinhallinta - Raportointi ja tilastot - Raportointi/analytiikka - Raportointi/projektien seuranta - Resurssien hallinta - Salkun hallinta - Tehtävien hallinta - Third-Party Integrations - Tiedostojen jakaminen - Toiminnan hallintapaneeli - Työajan ja kulujen seuranta - Työnkulkujen hallinta - Useita projekteja - Välitavoitteiden seuranta - Yhteistyövälineet ## Integrations (16 total) - Box - Dropbox Business - FreshBooks - Gmail - Joomla - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft Teams - QuickBooks Online - Salesforce Sales Cloud - SharePoint Azure AD Connect - Slack - WordPress ... and 1 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Chat ## Category - [Project Management-ohjelmisto](https://www.capterra.fi/directory/30002/project-management/software) ## Aiheeseen liittyvät kategoriat - [Project Management-ohjelmisto](https://www.capterra.fi/directory/30002/project-management/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Project Portfolio Management-ohjelmisto](https://www.capterra.fi/directory/30862/project-portfolio-management/software) - [Product Roadmap-ohjelmisto](https://www.capterra.fi/directory/30864/product-roadmap/software) - [Professional Services -automaatio -ohjelmisto](https://www.capterra.fi/directory/16/professional-services-automation/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Freshservice](https://www.capterra.fi/software/132997/freshservice) — 4.5/5 (751 reviews) 5. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (520 reviews) ## Arvostelut ### "A project management solution" — 4.0/5 > **Flor** | *10. huhtikuuta 2023* | Tietokoneen ohjelmistot | Recommendation rating: 10.0/10 > > **Hyvät puolet**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. > > **Huonot puolet**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. > > From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. ----- ### "Flexible Application with a Strong Feature Set" — 5.0/5 > **Christine** | *8. marraskuuta 2023* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. > > **Huonot puolet**: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. > > We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. ----- ### "The best help desk resource" — 5.0/5 > **Riley** | *20. toukokuuta 2026* | Sairaalat ja terveydenhuolto | Recommendation rating: 10.0/10 > > **Hyvät puolet**: The UI layout is quite easy to navigate and allows for customization. It's easy to see which tickets need attention, and there's different status you can give to each one. OneDesk's customer support is also fantastic. Anytime there is an issue, they respond promptly. They even have implemented some of the changes we requested. Great company. It is well worth the money. > > **Huonot puolet**: There used to be an issue with the calls not giving our team notifications, but they completely fixed it and even implemented the notification changes we requested. > > Overall, OneDesk has been incredible. I do not regret switching over to this system. The company is great, and everything works very smoothly as intended. ----- ### "A complete project management application" — 4.0/5 > **Vahvistettu arvostelija** | *21. lokakuuta 2023* | Rahoituspalvelut | Recommendation rating: 7.0/10 > > **Hyvät puolet**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. > > **Huonot puolet**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with ----- ### "User review with one year of use" — 5.0/5 > **Magaly** | *12. elokuuta 2023* | Tekstiilit | Recommendation rating: 9.0/10 > > **Hyvät puolet**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. > > **Huonot puolet**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. > > In general terms, it saves work by having two important functionalities in the same software. ----- Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/115614/onedesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/115614/onedesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data