OneDesk

User review with one year of use

Kommentit: In general terms, it saves work by having two important functionalities in the same software.

Hyvät puolet:

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

Huonot puolet:

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

Flexible Application with a Strong Feature Set

Kommentit: We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

Hyvät puolet:

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

Huonot puolet:

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

Using as a service desk but unfortunately not the most ideal

Hyvät puolet:

There is automated timesheet tracking for each tickets.

Huonot puolet:

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

A project management solution

Kommentit: From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Hyvät puolet:

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Huonot puolet:

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

Review of about a leading management software

Kommentit: In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Hyvät puolet:

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Huonot puolet:

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.