--- description: Hanki yksityiskohtaista tietoa koskien tuotteen OneDesk käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneDesk Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [OneDesk](/software/115614/onedesk) # OneDesk Canonical: https://www.capterra.fi/software/115614/onedesk Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/115614/onedesk?page=2) > OneDesk-ohjelmisto yhdistää käyttötuen ja projektinhallinnan yhteen sovellukseen. Hallinnoi asiakkaiden tukipyyntöjä ja projekteja yhdellä sovelluksella. > > Verdict: Rated **4.3/5** by 11 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta OneDesk? Pienet ja keskisuuret yritykset sekä suuryritysten osastot käyttävät OneDeskiä. OneDesk on usein projektipäälliköiden, asiakaspalvelupäälliköiden, IT-osaston ja tukipalvelun käytössä. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.3/5** | 11 Arvostelut | | Helppokäyttöisyys | 4.0/5 | Based on overall reviews | | Asiakastuki | 4.1/5 | Based on overall reviews | | Vastinetta rahalle | 4.1/5 | Based on overall reviews | | Ominaisuudet | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: OneDesk - **Location**: Montreal, Kanada - **Founded**: 2008 ## Commercial Context - **Lähtöhinta**: 11,99 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Linux (pöytäkone), Chromebook (pöytäkone), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: brasilianportugali, englanti, espanja, euroopanportugali, hollanti, italia, kiina, kreikka, norja, portugali, ranska, ruotsi, tanska, venäjä - **Available Countries**: Alankomaat, Arabiemiirikunnat, Argentiina, Australia, Belgia, Brasilia, Brittiläiset Neitsytsaaret, Bulgaria, Caymansaaret, Chile, Curaçao, Espanja, Etelä-Afrikka, Etelä-Korea, Filippiinit, Grönlanti, Guernsey, Irlanti, Islanti, Iso-Britannia and 36 more ## Ominaisuudet - Alerts/Escalation - Asiakastietokanta - Automatisoitu reititys - Budjetin hallinta - Budjetointi/ennusteet - CRM - Etenemisen seuranta - Gantt-/aikajananäkymä - Hallintapaneeli - Ideoiden hallinta - Itsepalveluportaali - Laskutus - Makrot/mallivastaukset - Monikanavainen viestintä - Muutosten hallinta - Ongelmanhallinta - Palautteen hallinta - Palvelutasosopimusten hallinta - Priorisointi - Projektien suunnittelu - Projektien suunnittelu/aikataulutus - Projektinhallinta - Raportointi ja tilastot - Raportointi/analytiikka - Raportointi/projektien seuranta - Resurssien hallinta - Salkun hallinta - Tehtävien hallinta - Third-Party Integrations - Tiedostojen jakaminen - Toiminnan hallintapaneeli - Työajan ja kulujen seuranta - Työnkulkujen hallinta - Useita projekteja - Välitavoitteiden seuranta - Yhteistyövälineet ## Integrations (16 total) - Box - Dropbox Business - FreshBooks - Gmail - Joomla - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft Teams - QuickBooks Online - Salesforce Sales Cloud - SharePoint Azure AD Connect - Slack - WordPress ... and 1 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Project Management-ohjelmisto](https://www.capterra.fi/directory/30002/project-management/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Project Portfolio Management-ohjelmisto](https://www.capterra.fi/directory/30862/project-portfolio-management/software) - [Product Roadmap-ohjelmisto](https://www.capterra.fi/directory/30864/product-roadmap/software) - [Professional Services -automaatio -ohjelmisto](https://www.capterra.fi/directory/16/professional-services-automation/software) ## Vaihtoehdot 1. [monday.com](https://www.capterra.fi/software/147657/monday-com) — 4.6/5 (6013 reviews) 2. [Asana](https://www.capterra.fi/software/120550/asana-pm) — 4.5/5 (13563 reviews) 3. [Bitrix24](https://www.capterra.fi/software/113540/bitrix24) — 4.2/5 (989 reviews) 4. [Confluence](https://www.capterra.fi/software/136446/confluence) — 4.5/5 (3678 reviews) ## Arvostelut ### "A project management solution" — 4.0/5 > **Flor** | *10. huhtikuuta 2023* | Tietokoneen ohjelmistot | Recommendation rating: 10.0/10 > > **Hyvät puolet**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. > > **Huonot puolet**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. > > From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. ----- ### "Flexible Application with a Strong Feature Set" — 5.0/5 > **Christine** | *8. marraskuuta 2023* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. > > **Huonot puolet**: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. > > We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. ----- ### "A complete project management application" — 4.0/5 > **Vahvistettu arvostelija** | *21. lokakuuta 2023* | Rahoituspalvelut | Recommendation rating: 7.0/10 > > **Hyvät puolet**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. > > **Huonot puolet**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with ----- ### "User review with one year of use" — 5.0/5 > **Magaly** | *12. elokuuta 2023* | Tekstiilit | Recommendation rating: 9.0/10 > > **Hyvät puolet**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. > > **Huonot puolet**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. > > In general terms, it saves work by having two important functionalities in the same software. ----- ### "Review of about a leading management software" — 4.0/5 > **Gabriela** | *11. heinäkuuta 2023* | Tietokoneen ohjelmistot | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently. > > **Huonot puolet**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs. > > In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated. ----- Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/115614/onedesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/115614/onedesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data