--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Jitbit Helpdesk käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.fi/software/117628/jitbit-helpdesk Page: 1 / 3\ Seuraava: [Next page](https://www.capterra.fi/software/117628/jitbit-helpdesk?page=2) > Upea käyttötukiohjelmisto on saatavilla sekä SaaS-versiona että paikallisena. Se seuraa asiakkaidesi ongelmia ja integroituu täysin sähköpostiisi. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Jitbit Helpdesk? Jitbit on tarkoitettu palvelemaan startup-yrityksiä, pieniä omavaraisia yrityksiä ja suuryrityksiä, joilla on yli 50 tukihenkilöä. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 33 Arvostelut | | Helppokäyttöisyys | 4.6/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.3/5 | Based on overall reviews | | Ominaisuudet | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Jitbit - **Founded**: 2005 ## Commercial Context - **Lähtöhinta**: 29,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Windows (pöytäkone), Linux (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti - **Available Countries**: Alankomaat, Algeria, Arabiemiirikunnat, Argentiina, Australia, Belgia, Brasilia, Caymansaaret, Chile, Costa Rica, Curaçao, Egypti, Espanja, Etelä-Afrikka, Etelä-Korea, Färsaaret, Gibraltar, Grönlanti, Guam, Guernsey and 54 more ## Ominaisuudet - Alerts/Escalation - Asiakastietokanta - Automatisoitu reititys - Itsepalveluportaali - Makrot/mallivastaukset - Monikanavainen viestintä - Palvelutasosopimusten hallinta - Raportointi/analytiikka - Työnkulkujen hallinta ## Integrations (12 total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Vaihtoehdot 1. [Zoho Assist](https://www.capterra.fi/software/181775/zoho-assist) — 4.7/5 (1445 reviews) 2. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3460 reviews) 3. [Freshservice](https://www.capterra.fi/software/132997/freshservice) — 4.5/5 (751 reviews) 4. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [Front](https://www.capterra.fi/software/132901/front) — 4.5/5 (287 reviews) ## Arvostelut ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4. marraskuuta 2018* | Televiestintä | Recommendation rating: 10.0/10 > > **Hyvät puolet**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Huonot puolet**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19. heinäkuuta 2019* | Teollisuuden automaatio | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Huonot puolet**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6. elokuuta 2024* | Koulutuksen hallinta | Recommendation rating: 0.0/10 > > **Hyvät puolet**: Unfortunately, I can not think of anything. > > **Huonot puolet**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27. helmikuuta 2025* | Tietokoneen ohjelmistot | Recommendation rating: 10.0/10 > > **Hyvät puolet**: I find it very easy to use with a simple but powerful user interface. > > **Huonot puolet**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Makes managing customer support easy" — 5.0/5 > **Aimee** | *11. heinäkuuta 2017* > > **Hyvät puolet**: My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity. > > **Huonot puolet**: Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category. ----- Page: 1 / 3\ Seuraava: [Next page](https://www.capterra.fi/software/117628/jitbit-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/117628/jitbit-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data