--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Freshdesk käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.fi/software/124981/freshdesk Page: 1 / 141\ Seuraava: [Next page](https://www.capterra.fi/software/124981/freshdesk?page=2) > Freshdesk on helppokäyttöinen asiakaspalveluohjelmisto, joka auttaa yli 40 000 yritystä ympäri maailman tarjoamaan erinomaisia asiakaskokemuksia. > > Verdict: Rated **4.5/5** by 3486 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Freshdesk? Kaikenkokoiset yritykset ympäri maailman luottavat Freshdeskiin tarjotakseen erinomaista asiakaspalvelua. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 3486 Arvostelut | | Helppokäyttöisyys | 4.5/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.4/5 | Based on overall reviews | | Ominaisuudet | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Lähtöhinta**: 19,00 $ - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: arabia, bulgaria, englanti, espanja, heprea, hollanti, indonesia, italia, japani, katalaani, kiina, korea, kreikka, kroatia, latvia, liettua, malaiji, norja, portugali, puola, ranska, romania, ruotsi, saksa, serbia, slovakki, sloveeni, suomi, tanska, thai, turkki, tšekki, ukraina, unkari, venäjä, vietnam, viro - **Available Countries**: Alankomaat, Arabiemiirikunnat, Argentiina, Australia, Belgia, Brasilia, Chile, Costa Rica, Dominikaaninen tasavalta, Ecuador, Egypti, El Salvador, Espanja, Etelä-Afrikka, Etelä-Korea, Filippiinit, Guatemala, Honduras, Hongkong – Kiinan erityishallintoalue, Indonesia and 39 more ## Ominaisuudet - Alerts/Escalation - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksen hallinta - Asiakastietokanta - Asiakastuki - Automaattinen puhelunohjaus - CRM - Catalog Management - Chat/viestintä - Discussions/Forums - Etäkäyttö/-hallinta - Hallintapaneeli - Häiriöiden hallinta - Itsepalveluportaali - Jonojen hallinta - Koko tekstin haku - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Käyttöoikeuksien tarkistus / luvat - Live-chat - Mobiiliyhteys - Monikanavainen tiedonkeruu - Mukautettavat lomakkeet - Mukautettavat mallit - Näytön jakaminen - Ongelmanhallinta - Ongelmien seuranta - Palautteen hallinta - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Puhelujen reititys - Puhelujen tallennus - Puhelujen valvonta - Raportointi ja tilastot - Reaaliaikainen chat - Reaaliaikainen kuluttajalle suunnattu chat - Saapuvien viestien hallinta - Sisällönhallinta - Sitoutumisen seuranta - Tehtävien hallinta - Tehtävänantojen hallinta - Tietokonepuhelujen integrointi - Tietoliikenteen hallinta - Tietämyksen hallinta - Tietämyskantojen hallinta - Toiminnan hallintapaneeli - Tunneanalayysi - Vuorovaikutusten seuranta - Yhteistyövälineet ... and 26 more features ## Integrations (60 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... and 45 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Valitushallita-ohjelmisto](https://www.capterra.fi/directory/30674/complaint-management/software) - [Customer Communications Management-ohjelmisto](https://www.capterra.fi/directory/31002/customer-communications-management/software) - [Live chat palvelu-ohjelmisto](https://www.capterra.fi/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.fi/directory/34696/ai-agents-for-customer-support/software) ## Vaihtoehdot 1. [Bitrix24](https://www.capterra.fi/software/113540/bitrix24) — 4.2/5 (1005 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18811 reviews) 3. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [HelpDesk](https://www.capterra.fi/software/185973/helpdesk) — 4.6/5 (183 reviews) ## Arvostelut ### "Reviewed by samala vamshi" — 5.0/5 > **samala** | *22. syyskuuta 2026* | Kirjanpito | Recommendation rating: 8.0/10 > > **Hyvät puolet**: Freshdesk is super intuitive and easy to navigate, so our team can move through conversations and tasks without getting bogged down. The ticketing system is well organized, making it simple to filter tickets and set priorities based on urgency. That helps us tackle the most pressing customer issues first, which speeds up resolution times and keeps our whole support workflow running smoothly. > > **Huonot puolet**: Connecting our mailbox to Freshdesk is usually pretty straightforward, but we've run into an annoying bug where it occasionally creates duplicate tickets for a single client email. It causes unnecessary confusion for our support team and slows down how quickly we can get back to people. ----- ### "Streamlining Support, Enhancing Efficiency through Freshdesk" — 5.0/5 > **Rajneesh** | *22. syyskuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: What I valued most about Freshdesk was its intuitive and user-friendly interface, which enabled efficient management of customer enquiries and support tickets. Its automation, reporting, and organizational capabilities also contributed to a more streamlined and efficient customer support process. > > **Huonot puolet**: With its extensive product roadmap and advanced AI capabilities, complemented by Freddy AI, Freshdesk continues to evolve and deliver significant value. Overall, there is nothing to dislike about the platform. > > Overall, my experience with Freshdesk has been positive. The platform provides a structured and efficient approach to managing customer enquiries and support tickets. Its range of features supports effective workflow management, enhances operational efficiency, and contributes to a consistent customer support experience. ----- ### "Using 4 seats but locked into paying for 19" — 1.0/5 > **Fiodas** | *13. elokuuta 2026* | Kulutuselektroniikka | Recommendation rating: 1.0/10 > > **Hyvät puolet**: Freshdesk keeps customer emails, ticket history, tags, and agent assignments in one searchable system. This has helped us preserve customer communication records and coordinate support work. > > **Huonot puolet**: The product is cumbersome to administer, but the worst problem is the contract model. We currently need only 4 agents but are locked into paying for 19. Freshworks emphasized monthly billing and a two-year price freeze. It did not explain the practical consequence clearly enough: monthly billing only divides a fixed 24-month obligation into monthly charges. It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change. In plain language: we use 4 seats and pay for 19. That is an extremely poor value for money. > > We stayed with Freshdesk because years of customer emails, ticket history, workflows, automations, and system integrations were already tied to it. When the Garden plan was discontinued, Freshworks warned that not upgrading to Pro could cause service interruptions or access limitations. Replacing the platform at short notice would have put customer communications at risk. The ticketing functions are usable, but administration is unnecessarily complicated and the commercial terms are extremely inflexible. The sales process focused on continued service, monthly billing, and locking the price for two years. It did not make the most important consequence plain enough: we would have to keep paying for all 19 seats for 24 months, even if we stopped using most of them. Our requirement has now fallen to 4 agents, but we remain obligated to pay for 19. We submitted formal non-renewal notice and requested early termination, a seat reduction, and a commercial review. The outcome is still pending. Before signing with Freshworks, buyers should demand written answers to three questions: Can we cancel monthly? Can we reduce seats during the term? Must we continue paying for unused seats? “Billed monthly” does not mean “cancelable monthly.” ----- ### "Great ticketing platform with fast team onboarding, though reporting takes effort" — 4.0/5 > **Kira** | *23. syyskuuta 2026* | Tiedotuspalvelut | Recommendation rating: 8.0/10 > > **Hyvät puolet**: The Centralized Communication was smooth it combines emails, social channels, and web forms into single, unified customer ticket threads. Also the Quick Onboarding i highly enjoyed. The clean interface allows new support agents to get trained and productive almost immediately. > > **Huonot puolet**: I really disliked The Tier-Gated Features: Certain advanced features (like automated skills-based routing or deeper integrations) require upgrading to higher plan tiers. Also Performance Under High Volume Occasional loading lag when managing heavy ticket or switching between multiple tabs quickly. > > Freshdesk enhances customer support operations by centralizing ticketing, communication history, and assignment routing, thereby eliminating the clutter of traditional email threads. While advanced reporting and complex workflows may require higher-tier plans for full functionality, the platform's intuitive interface allows new agents to be onboarded in just a few days. ----- ### "Freshdesk review by suchith" — 4.0/5 > **Suchith** | *22. syyskuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 8.0/10 > > **Hyvät puolet**: With Freshdesk, we have been able to centralize communications from multiple channels, whether through chat, email, or other means, into a single, unified platform. This consolidation has significantly streamlined our workflow, giving our team a comprehensive view of every client’s interaction regardless of its source. As a result, we have been able to resolve client issues more efficiently and respond with greater speed and accuracy > > **Huonot puolet**: Freshdesk falls pretty short on customization, so we can't really tweak it to match our specific workflows. On top of that, the reporting is basic and needs work. Without deeper, customizable analytics, it’s hard to get useful insights, track how we're actually doing, or make solid, data-driven decisions. ----- Page: 1 / 141\ Seuraava: [Next page](https://www.capterra.fi/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data