--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Freshdesk käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.fi/software/124981/freshdesk Page: 1 / 140\ Seuraava: [Next page](https://www.capterra.fi/software/124981/freshdesk?page=2) > Freshdesk on helppokäyttöinen asiakaspalveluohjelmisto, joka auttaa yli 40 000 yritystä ympäri maailman tarjoamaan erinomaisia asiakaskokemuksia. > > Verdict: Rated **4.5/5** by 3460 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Freshdesk? Kaikenkokoiset yritykset ympäri maailman luottavat Freshdeskiin tarjotakseen erinomaista asiakaspalvelua. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 3460 Arvostelut | | Helppokäyttöisyys | 4.5/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.4/5 | Based on overall reviews | | Ominaisuudet | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Lähtöhinta**: 19,00 $ - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: arabia, brasilianportugali, bulgaria, englanti, espanja, heprea, hindi, hollanti, indonesia, italia, japani, katalaani, kiina, kiina, korea, kreikka, latvia, liettua, malaiji, norja, portugali, puola, ranska, romania, ruotsi, saksa, serbia, serbia, slovakki, sloveeni, suomi, tanska, thai, turkki, tšekki, ukraina, unkari, venäjä, vietnam, viro - **Available Countries**: Alankomaat, Albania, Algeria, Arabiemiirikunnat, Argentiina, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Bangladesh, Barbados, Belgia, Benin, Bosnia ja Hertsegovina, Brasilia, Brunei, Bulgaria, Burkina Faso, Chile and 100 more ## Ominaisuudet - Alerts/Escalation - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksen hallinta - Asiakasportaali - Asiakastietokanta - Asiakastuki - CRM - Catalog Management - Chat/viestintä - Discussions/Forums - Etäkäyttö/-hallinta - Hallintapaneeli - Häiriöiden hallinta - Itsepalveluportaali - Jonojen hallinta - Koko tekstin haku - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Käyttöoikeuksien tarkistus / luvat - Live-chat - Mobiiliyhteys - Monikanavainen tiedonkeruu - Mukautettavat lomakkeet - Mukautettavat mallit - Negatiivisen palautteen hallinta - Näytön jakaminen - Palautteen hallinta - Palvelutasosopimusten hallinta - Puhelujen reititys - Puhelujen tallennus - Puhelujen valvonta - Raportointi ja tilastot - Reaaliaikainen chat - Reaaliaikainen kuluttajalle suunnattu chat - Real-Time Monitoring - Saapuvien viestien hallinta - Sisällönhallinta - Sitoutumisen seuranta - Sähköpostin hallinta - Tehtävien hallinta - Tehtävänantojen hallinta - Tekstin muokkaus - Tietoliikenteen hallinta - Tietämyksen hallinta - Tietämyskantojen hallinta - Toiminnan hallintapaneeli - Tunneanalayysi - Työnkulkujen hallinta - Yhteistyövälineet ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 ... and 63 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Valitushallita-ohjelmisto](https://www.capterra.fi/directory/30674/complaint-management/software) - [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software) - [Service Desk-ohjelmisto](https://www.capterra.fi/directory/31027/service-desk/software) ## Vaihtoehdot 1. [Bitrix24](https://www.capterra.fi/software/113540/bitrix24) — 4.2/5 (997 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18790 reviews) 3. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4083 reviews) 4. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [HelpDesk](https://www.capterra.fi/software/185973/helpdesk) — 4.6/5 (180 reviews) ## Arvostelut ### "Easy-to-Use Help Desk Solution" — 4.0/5 > **Brennan** | *19. syyskuuta 2025* | Vakuutusala | Recommendation rating: 8.0/10 > > **Hyvät puolet**: I really like how easy Freshdesk is to use. The layout makes it simple to manage tickets, and the automation features help cut down on repetitive tasks. It also connects well with other tools we use, which is a big plus. > > **Huonot puolet**: Some of the settings can be a bit buried, and it took me a while to figure out how to customize certain workflows. Reporting features could also be more flexible. > > Freshdesk has been a solid help desk tool for our team. It’s easy to use, reliable, and has made managing support tickets much smoother. There are a few quirks, but overall, it’s been a positive experience. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25. toukokuuta 2026* | Koulutuksen hallinta | Recommendation rating: 8.0/10 > > **Hyvät puolet**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Huonot puolet**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *15. toukokuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 4.0/10 > > **Hyvät puolet**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **Huonot puolet**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *17. huhtikuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 10.0/10 > > **Hyvät puolet**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **Huonot puolet**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- ### "An essential and easy to manage cloud-based customer service omnichannel experience" — 5.0/5 > **Norm** | *25. toukokuuta 2026* | Teollisuuden automaatio | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Freshdesk was easy to set up initially then we were able to increase functionality and grow over time to make it fit our needs even better > > **Huonot puolet**: In our Enterprise plan the databases for the various aspects of omnichannel (Email / Ticketing, Phone, Chat) were desperate. I believe in current versions and our future update this will be rectified. > > With premium support on our package fresh desk has been with us every step of the way from our initial configuration and launch to our continuous growth in all directions. They help us provide better data-driven management decisions. All at a price point that is easy to justify. ----- Page: 1 / 140\ Seuraava: [Next page](https://www.capterra.fi/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data