--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Freshdesk käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.fi/software/124981/freshdesk Page: 1 / 140\ Seuraava: [Next page](https://www.capterra.fi/software/124981/freshdesk?page=2) > Freshdesk on helppokäyttöinen asiakaspalveluohjelmisto, joka auttaa yli 40 000 yritystä ympäri maailman tarjoamaan erinomaisia asiakaskokemuksia. > > Verdict: Rated **4.5/5** by 3470 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Freshdesk? Kaikenkokoiset yritykset ympäri maailman luottavat Freshdeskiin tarjotakseen erinomaista asiakaspalvelua. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 3470 Arvostelut | | Helppokäyttöisyys | 4.5/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.4/5 | Based on overall reviews | | Ominaisuudet | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Lähtöhinta**: 19,00 $ - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: arabia, brasilianportugali, bulgaria, englanti, espanja, heprea, hindi, hollanti, indonesia, italia, japani, katalaani, kiina, kiina, korea, kreikka, latvia, liettua, malaiji, norja, portugali, puola, ranska, romania, ruotsi, saksa, serbia, serbia, slovakki, sloveeni, suomi, tanska, thai, turkki, tšekki, ukraina, unkari, venäjä, vietnam, viro - **Available Countries**: Alankomaat, Albania, Algeria, Arabiemiirikunnat, Argentiina, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Bangladesh, Barbados, Belgia, Benin, Bosnia ja Hertsegovina, Brasilia, Brunei, Bulgaria, Burkina Faso, Chile and 100 more ## Ominaisuudet - Alerts/Escalation - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksen hallinta - Asiakastietokanta - Asiakastuki - Automaattinen puhelunohjaus - CRM - Chat/viestintä - Discussions/Forums - Etäkäyttö/-hallinta - Hallintapaneeli - Häiriöiden hallinta - IVR - Itsepalveluportaali - Jonojen hallinta - Koko tekstin haku - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Käyttöoikeuksien tarkistus / luvat - Live-chat - Mobiiliyhteys - Monikanavainen tiedonkeruu - Monikielinen - Mukautettavat lomakkeet - Mukautettavat mallit - Näytön jakaminen - Ongelmien seuranta - Palautteen hallinta - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Puhelujen reititys - Puhelujen tallennus - Puhelujen valvonta - Raportointi ja tilastot - Reaaliaikainen chat - Reaaliaikainen kuluttajalle suunnattu chat - Saapuvien viestien hallinta - Sisällönhallinta - Sitoutumisen seuranta - Sähköpostin hallinta - Tehtävien hallinta - Tehtävänantojen hallinta - Tietokonepuhelujen integrointi - Tietoliikenteen hallinta - Tietämyksen hallinta - Tietämyskantojen hallinta - Toiminnan hallintapaneeli - Tunneanalayysi - Yhteistyövälineet ... and 25 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... and 63 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Valitushallita-ohjelmisto](https://www.capterra.fi/directory/30674/complaint-management/software) - [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software) - [Service Desk-ohjelmisto](https://www.capterra.fi/directory/31027/service-desk/software) ## Vaihtoehdot 1. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18803 reviews) 2. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [HelpDesk](https://www.capterra.fi/software/185973/helpdesk) — 4.6/5 (182 reviews) 5. [Salesforce Service Cloud](https://www.capterra.fi/software/136189/salesforce) — 4.5/5 (827 reviews) ## Arvostelut ### "Easy To Find Support Tickets and Cost Effective" — 5.0/5 > **Jesse** | *23. heinäkuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 7.0/10 > > **Hyvät puolet**: You can easily view all support tickets coming into your company on the dashboard. Additionally, there are plenty of options to filter by what you want to search by like what time the ticket came in, who it is assigned to, the status, etc. The UI side navigation is very transparent and flows very well. > > **Huonot puolet**: When viewing the ticket, there does not appear to be enough opportunities for some information to be provided, like the friendly name of the company. Signing in can also be a headache with how it's configured, I have to login twice and that gets confusing. > > I have had a good experience using Freshdesk to respond to support cases from customers. The software itself is very cost friendly and easy to find tickets. It also integrates well with third party development tools so updates are synchronous. ----- ### "Reliable Help Desk Platform and Easy Setup" — 5.0/5 > **Graeme** | *12. heinäkuuta 2026* | Pakkaus ja säiliöt | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Freshdesk is intuitive and easy to set up, making it simple for support teams to get started quickly. The ticket management system is well organized, automation rules save a lot of time on repetitive tasks > > **Huonot puolet**: Some advanced features are only available on higher-tier plans, which can become expensive as your team grows > > Overall, Freshdesk has been a reliable and user-friendly customer support platform. It has helped streamline ticket management, improve response times, and provide a better experience for both support agents and customers. ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *15. toukokuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 4.0/10 > > **Hyvät puolet**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **Huonot puolet**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25. toukokuuta 2026* | Koulutuksen hallinta | Recommendation rating: 8.0/10 > > **Hyvät puolet**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Huonot puolet**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Freshdesk review by Suresh" — 4.0/5 > **Suresh** | *29. kesäkuuta 2026* | Lentoyhtiöt/ilmailu | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Comprehensive, integrated helpdesk we used for tracking customer queries and we made the process more efficient and reliable in less than 3 months. > > **Huonot puolet**: Easy to onboard but customizations or personalizations are very limited apart from these i guess the tool is very efficient and have very less cons ----- Page: 1 / 140\ Seuraava: [Next page](https://www.capterra.fi/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data