Mikä on Freshdesk?
Freshdesk on pilvipohjainen tukipalvelujärjestelmä, joka tarjoaa tehokkaita ratkaisuja asiakaspalveluun. Freshdesk yhdistää keskustelut sähköpostista, puhelimesta, verkosta, chatistäyhdistetyltä ja sosiaalisesta mediasta ja auttaa vaivatta ratkaisemaan ongelmia eri kanavilla. Freshdeskin avulla voit myös automatisoida työnkulkuja, tarjota käteviä itsepalveluvaihtoehtoja, hallita palvelutasosopimuksia ja luoda raportteja. Freshdeskia käyttää yli 40 000 asiakasta, mukaan lukien Bridgestone, HP, Harvardin yliopisto ja DHL.
Kuka käyttää tuotetta Freshdesk?
Kaikenkokoiset yritykset ympäri maailman luottavat Freshdeskiin tarjotakseen erinomaista asiakaspalvelua.
Mietitkö vielä, onko Freshdesk hyvä valinta?
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Arvostelut tuotteelle Freshdesk
Simple, Easy to use and Extra ordinary Software
Some of the most appealing aspects of the platform could include:User-friendly interface: Freshdesk has a simple and intuitive interface that is easy to use, even for those who are new to the platform. This makes it easy for you and your team to navigate the system and get started with providing support to your customers.Multichannel support: Freshdesk allows you to offer support to your customers through various channels, such as email, phone, chat, and social media. This feature allows you to meet your customers where they are, providing them with support through their preferred method of communication.Customization options: Freshdesk offers a range of customization options, including workflows, ticket fields, and automation rules. This means you can tailor the platform to your specific needs and preferences, making it more efficient and effective for your team.Collaboration tools: Freshdesk provides collaboration tools that allow multiple team members to work on the same ticket simultaneously. This helps to improve efficiency and enables your team to provide faster and more accurate support to your customers.Integration options: Freshdesk integrates with a range of third-party tools, such as CRM systems, marketing automation software, and e-commerce platforms. This means you can extend the functionality of Freshdesk and streamline your workflow by integrating with your existing tools.
There are some common issues with the platform include its pricing, limited customization options, limited reporting options, steep learning curve, and inconsistent customer support. While Freshdesk has many benefits, these issues could limit a user's ability to fully utilize the platform's features and optimize their support workflows. Depending on specific needs and preferences, these issues may or may not be relevant to individual users.
Huomioon otetut vaihtoehdot:
Cheap, simple and something you want to use within your organization!
Kommentit: I have been using Freshdesk at my past work and implemented it also at one of my previous jobs. They went from TopDesk to this brand new product without any problems. The migration process we have done was manually, but we had no problems at all switching to the new system.
Federated Access, The UI design and simplicity, the dashboard is fairly easy understandable and requires little to none effort to understand the product.
Some things are limited in the free and first paid tier. But most of the important features are available in the free tier. So you basically get a free ticketing service in your hands!
Good ticketing tool for the company
Automated ticket assignment and prioritization.Reporting and analytics features.
No automatic translation of tickets in the basic plan.
It has many functions like ticket management
Kommentit: Intuitive interface that can greatly aid businesses in providing superior customer service. It supports a plethora of functions, such as ticket tracking, sales funnel management, task tracking, service history, etc. Tracking and responding to tickets is simple. In addition, it has numerous tools for reporting and analysis.
Small and medium-sized enterprises (SMEs) stand to gain a lot from using Freshdesk. If you ever have a problem, their customer service is top notch. All in all, we were pleased with Freshdesk during our time working with them. Our primary motivation for using the ticketing system was for support purposes.
Occasionally, it might be a difficult process to integrate the new system with the old one, and some functions, like ticket forms, have relatively less room for personalization. There are few possibilities for creating reports.
Huomioon otetut vaihtoehdot:
The Customer Support Goldmine
Kommentit: Its wonderfull
Freshdesk is the all in one customer support system. which provides ticket management system, knowledge base, multi channel support system, call features and much more at one place.
Freshdesk is just in begining stage it lacks advanced features so we can't use it for advanced work. but a small business can use it hassle free.