--- description: Hanki yksityiskohtaista tietoa koskien tuotteen HelpOnClick käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpOnClick Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Live chat palvelu-ohjelmisto](/directory/30797/live-chat/software) > [HelpOnClick](/software/132026/helponclick-live-chat) # HelpOnClick Canonical: https://www.capterra.fi/software/132026/helponclick-live-chat Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/132026/helponclick-live-chat?page=2) > Käynnistä reaaliaikainen keskustelu verkkosivustollasi vain viidessä minuutissa. Keskustele verkkosivustosi kävijöiden kanssa tietokoneestasi, tabletistasi tai matkapuhelimestasi käsin. Lisää myyntiä. > > Verdict: Rated **4.6/5** by 12 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta HelpOnClick? HelpOnClick Live Chat -palvelua käyttävät pienet ja keskisuuret yritykset ympäri maailmaa. Se on lokalisoitu yli 20 kielelle, ja se voidaan sisällyttää mihin tahansa verkkosivustoon. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.6/5** | 12 Arvostelut | | Helppokäyttöisyys | 4.6/5 | Based on overall reviews | | Asiakastuki | 3.9/5 | Based on overall reviews | | Vastinetta rahalle | 4.7/5 | Based on overall reviews | | Ominaisuudet | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: HelpOnClick - **Location**: Allen, USA - **Founded**: 2004 ## Commercial Context - **Lähtöhinta**: 7,20 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Linux (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: arabia, englanti, espanja, heprea, hollanti, iiri, italia, japani, kiina, norja, portugali, puola, ranska, ruotsi, saksa, suomi, tanska, turkki, unkari, venäjä - **Available Countries**: Alankomaat, Arabiemiirikunnat, Australia, Belgia, Bulgaria, Espanja, Intia, Irlanti, Iso-Britannia, Italia, Itävalta, Kanada, Kiina, Kreikka, Kypros, Latvia, Liechtenstein, Liettua, Luxemburg, Malta and 22 more ## Ominaisuudet - Alerts/Escalation - Asiakaspalvelukeskuksen hallinta - Automatisoitu reititys - Autoresponders - CRM - Chat/viestintä - Geo-kohdentaminen - Itsepalveluportaali - Kyselyt ja palaute - Mobiiliyhteys - Mukautettava brändäys - Offline-lomake - Palvelutasosopimusten hallinta - Proaktiivinen chat - Raportointi/analytiikka - Reaaliaikainen kuluttajalle suunnattu chat - Siirrot/reititys - Third-Party Integrations - Tietämyskantojen hallinta - Transkriptio-/chat-historia ## Integrations (26 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud ... and 11 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - 24/7 (asiakaspalvelija) - Chat ## Category - [Live chat palvelu-ohjelmisto](https://www.capterra.fi/directory/30797/live-chat/software) ## Aiheeseen liittyvät kategoriat - [Live chat palvelu-ohjelmisto](https://www.capterra.fi/directory/30797/live-chat/software) - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3414 reviews) 2. [Bitrix24](https://www.capterra.fi/software/113540/bitrix24) — 4.2/5 (989 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1777 reviews) 4. [EngageBay CRM](https://www.capterra.fi/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Salesforce Service Cloud](https://www.capterra.fi/software/136189/salesforce) — 4.5/5 (824 reviews) ## Arvostelut ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *11. joulukuuta 2018* | Turvallisuus ja tutkinnat | Recommendation rating: 10.0/10 > > **Hyvät puolet**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Huonot puolet**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Vahvistettu arvostelija** | *16. huhtikuuta 2019* | Koneistus | Recommendation rating: 8.0/10 > > **Hyvät puolet**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Huonot puolet**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *17. toukokuuta 2021* | Tietokoneen ohjelmistot | Recommendation rating: 6.0/10 > > **Hyvät puolet**: having a Desktop version was great since we don't keep browsers open. > > **Huonot puolet**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *12. huhtikuuta 2019* | Terveys, hyvinvointi ja kuntoilu | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Huonot puolet**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *28. heinäkuuta 2018* | Vapaa-aika, matkailu ja turismi | Recommendation rating: 7.0/10 > > **Hyvät puolet**: Affordable compared to other options. Easy to use for basic chat functions. > > **Huonot puolet**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/132026/helponclick-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/132026/helponclick-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data