--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Front käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Sähköpostinhallinta-ohjelmisto](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.fi/software/132901/front Page: 1 / 13\ Seuraava: [Next page](https://www.capterra.fi/software/132901/front?page=2) > Front on asiakasviestintäkeskus, jonka avulla yritykset voivat tarjota kaikilla kanavilla mukautettua palvelua suuressa mittakaavassa. > > Verdict: Rated **4.5/5** by 286 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Front? Mikä tahansa tiimi, joka turvautuu sähköpostiin saadakseen työt tehdyiksi sekä sisäisesti että ulkoisesti. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 286 Arvostelut | | Helppokäyttöisyys | 4.5/5 | Based on overall reviews | | Asiakastuki | 4.4/5 | Based on overall reviews | | Vastinetta rahalle | 4.1/5 | Based on overall reviews | | Ominaisuudet | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Front - **Location**: San Francisco, USA - **Founded**: 2013 ## Commercial Context - **Lähtöhinta**: 25,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti - **Available Countries**: Alankomaat, Australia, Belgia, Brasilia, Espanja, Intia, Irlanti, Iso-Britannia, Italia, Itävalta, Japani, Kanada, Kiina, Kreikka, Luxemburg, Meksiko, Monaco, Norja, Pohjois-Makedonia, Portugali and 11 more ## Ominaisuudet - Asiakashistoria - Asiakaspalvelukeskuksen hallinta - Asiakkaiden sitouttaminen - Automatisoitu reititys - CRM - Chat-botti - Chat/viestintä - Etätuki - Hälytykset/ilmoitukset - Kaksisuuntainen ääni ja video - Kalenterien hallinta - Kokousten hallinta - Kyselyt ja palaute - Käytön seuranta/analytiikka - Laadunhallinta - Liiketoiminnan prosessien automaatio - Live-chat - Mobiiliyhteys - Monikanavainen tiedonkeruu - Monikanavainen viestintä - Muistiinpanojen hallinta - Ongelmien seuranta - Palautteen hallinta - Perehdytys - Puhelujen reititys - Reaaliaikainen chat - Reaaliaikainen kuluttajalle suunnattu chat - Saapuvien viestien hallinta - Sitoutumisen seuranta - Suorituskykymittarit - Suorituskyvyn hallinta - Sähköpostin hallinta - Sähköpostin toimitusseuranta - Tehtävien hallinta - Tietokonepuhelujen integrointi - Tietoliikenteen hallinta - Tietämyskantojen hallinta - Tiimien hallinta - Toiminnan hallintapaneeli - Toiminnan seuranta - Transkriptio-/chat-historia - Työnkulkujen konfigurointi - Työntekijähakemisto - Työntekijöiden tietokanta - Usean käyttäjän yhteistyö - Vedä ja pudota - Videoneuvottelut - Visuaalinen analytiikka - Yhteistyövälineet - Yhteystietojen hallinta ... and 53 more features ## Integrations (94 total) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... and 79 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Chat ## Category - [Sähköpostinhallinta-ohjelmisto](https://www.capterra.fi/directory/30553/email-management/software) ## Aiheeseen liittyvät kategoriat - [Sähköpostinhallinta-ohjelmisto](https://www.capterra.fi/directory/30553/email-management/software) - [Yhteistyö-ohjelmisto](https://www.capterra.fi/directory/15/collaboration/software) - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Team Communication-ohjelmisto](https://www.capterra.fi/directory/31033/team-communication/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Bitrix24](https://www.capterra.fi/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18771 reviews) 4. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Arvostelut ### "Front Row Seat\!" — 5.0/5 > **Mai** | *28. maaliskuuta 2026* | Vieraanvaraisuuspalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. > > **Huonot puolet**: Haven't found any cons yet\! It's already seeming like a better option than Hiver, which we were also considering. > > Front feels like a one stop shop\! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. ----- ### "Front is a 10/10" — 5.0/5 > **Dennis** | *23. heinäkuuta 2025* | Sairaalat ja terveydenhuolto | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. > > **Huonot puolet**: I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. > > My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. ----- ### "Outlook sync is one-way only. Made Front unusable for our team." — 1.0/5 > **Grey** | *3. helmikuuta 2026* | Koneistus | Recommendation rating: 0.0/10 > > **Hyvät puolet**: The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. > > **Huonot puolet**: The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. > > Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. ----- ### "Front changes the game" — 5.0/5 > **Julie** | *29. joulukuuta 2025* | Jälleenmyynti | Recommendation rating: 10.0/10 > > **Hyvät puolet**: I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. > > **Huonot puolet**: Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. > > My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. ----- ### "No limits to customer needs, Front stands out." — 5.0/5 > **Nancy** | *10. kesäkuuta 2025* | Vapaa-aika, matkailu ja turismi | Recommendation rating: 10.0/10 > > **Hyvät puolet**: User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers. > > **Huonot puolet**: I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises. > > Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time. ----- Page: 1 / 13\ Seuraava: [Next page](https://www.capterra.fi/software/132901/front?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/132901/front) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data