--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Freshservice käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [IT-omaisuushallinta-ohjelmisto](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.fi/software/132997/freshservice Page: 1 / 33\ Seuraava: [Next page](https://www.capterra.fi/software/132997/freshservice?page=2) > Online-IT-palveluhallinnan palvelupiste, joka sisältää tapahtumien, ongelmien, muutosten, julkaisujen ja omaisuuden hallinnan sekä tehokkaan palvelupyyntöjärjestelmän ja automaation > > Verdict: Rated **4.6/5** by 791 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Freshservice? Freshservicen asiakkaita ovat esimerkiksi managed services -palveluntarjoajat, rahoitusalan organisaatiot, oppilaitokset ja monenlaiset valtiolliset organisaatiot. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.6/5** | 791 Arvostelut | | Helppokäyttöisyys | 4.6/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.4/5 | Based on overall reviews | | Ominaisuudet | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Lähtöhinta**: 19,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, hollanti, italia, japani, kiina, kiina, portugali, puola, ranska, ruotsi, saksa, thai, turkki, venäjä, vietnam - **Available Countries**: Alankomaat, Arabiemiirikunnat, Australia, Bahrain, Belgia, Brasilia, Brunei, Chile, Costa Rica, Ecuador, Espanja, Etelä-Afrikka, Filippiinit, Hongkong – Kiinan erityishallintoalue, Indonesia, Intia, Irlanti, Islanti, Iso-Britannia, Israel and 41 more ## Ominaisuudet - CAPA (korjaavat ja ehkäisevät toimenpiteet) - Chat/viestintä - Dokumentaation hallinta - Esivalmistetut mallit - Etäkäyttö/-hallinta - Etävalvonta ja -hallinta - Hallintapaneeli - Hyväksynnän työnkulku - Hyväksyntäprosessin hallinta - Häiriöiden hallinta - Häiriöiden raportointi - Hälytykset/ilmoitukset - Itsepalveluportaali - Julkistusten hallinta - Kalenterien hallinta - Koko tekstin haku - Konfiguraation hallinta - Korjaustiedostojen hallinta - Kyselyjen/kyselyäänestysten hallinta - Käyttöoikeuksien tarkistus / luvat - Lisenssien hallinta - Lisenssien inventaario - Monikanavainen viestintä - Mukautettavat lomakkeet - Mukautettavat mallit - Muutosten hallinta - Muutosten suunnittelu - Ongelmien seuranta - Onnettomuuksista palautuminen - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Projektien seuranta - Reaaliaikainen chat - Real-Time Monitoring - Resurssien seuranta - Sisällönhallinta - Suojattu tietojen tallennus - Sähköinen allekirjoitus - Tehtävien hallinta - Tehtävänantojen hallinta - Tiedostojen jakaminen - Tietotekniikan raportointi - Tietämyksen hallinta - Tietämyskantojen hallinta - Tiimiyhteistyö - Tilan seuranta - Tilintarkastuksen hallinta - Työnkulkujen hallinta - Workflow Automation - Yhteistyövälineet ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... and 39 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) ## Aiheeseen liittyvät kategoriat - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) - [IT-hallinta-ohjelmisto](https://www.capterra.fi/directory/10001/it-management/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Knowledge Management-ohjelmisto](https://www.capterra.fi/directory/30094/knowledge-management/software) - [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [JIRA Service Management](https://www.capterra.fi/software/138769/jira-service-management) — 4.5/5 (772 reviews) 5. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (522 reviews) ## Arvostelut ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17. maaliskuuta 2026* | Vakuutusala | Recommendation rating: 8.0/10 > > **Hyvät puolet**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Huonot puolet**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Good support easy to use and highly automation" — 4.0/5 > **Farheen** | *7. elokuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 9.0/10 > > **Hyvät puolet**: I found customer support is very good and very easy and user friendly to me and our employees. Also, the reports are very usefull > > **Huonot puolet**: honestly it is very costly we wanted to move to higher plan where we can user AI but it is costly to afford > > Overall experience is good with lower plan also we manage so many things specially ticket management is very powerful and creating workflow also very easy ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20. helmikuuta 2025* | Jälleenmyynti | Recommendation rating: 0.0/10 > > **Hyvät puolet**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Huonot puolet**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *15. toukokuuta 2026* | Meritalous | Recommendation rating: 8.0/10 > > **Hyvät puolet**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **Huonot puolet**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- ### "I stopped chasing customers over calls." — 5.0/5 > **Ishvar** | *3. elokuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: I've been using this tool since 2022, so I've had enough time with it to really trust what I'm saying. Before we had this in place, things were a mess honestly. Bug reports, new requirements, error issues, all coming through calls and emails, and half the time customers wouldn't give any proper approval. I'd try calling back and their number would be busy, or I'd send an email and just hear nothing back for days. Once we started using this, that whole headache went away. Now it's simple, raise a ticket first, we check it, and everything gets mentioned clearly right there. Been working this way for a few years now and it's made things a lot smoother. > > **Huonot puolet**: Getting some of our older customers to actually raise a ticket instead of just calling took some convincing in the beginning, that took a bit of time. The generative AI suggestions are still not great for technical stuff either, I usually end up rewriting the reply myself unless it's something really routine > > Using something since 2022 kind of tells you if it's actually good or not, and this one has held up. What I like most is that it ended all the confusion we used to have with customers about what was approved and what wasn't. Earlier someone could just say they approved it on a call, but there was never any proof of that. Now everything's on the ticket, dated and written down clearly. My work days are a lot less stressful now, I always know where a request stands instead of running after people for answers. ----- Page: 1 / 33\ Seuraava: [Next page](https://www.capterra.fi/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data