--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Freshservice käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [IT-omaisuushallinta-ohjelmisto](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.fi/software/132997/freshservice Page: 1 / 29\ Seuraava: [Next page](https://www.capterra.fi/software/132997/freshservice?page=2) > Online-IT-palveluhallinnan palvelupiste, joka sisältää tapahtumien, ongelmien, muutosten, julkaisujen ja omaisuuden hallinnan sekä tehokkaan palvelupyyntöjärjestelmän ja automaation > > Verdict: Rated **4.5/5** by 692 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Freshservice? Freshservicen asiakkaita ovat esimerkiksi managed services -palveluntarjoajat, rahoitusalan organisaatiot, oppilaitokset ja monenlaiset valtiolliset organisaatiot. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 692 Arvostelut | | Helppokäyttöisyys | 4.6/5 | Based on overall reviews | | Asiakastuki | 4.6/5 | Based on overall reviews | | Vastinetta rahalle | 4.4/5 | Based on overall reviews | | Ominaisuudet | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Lähtöhinta**: 19,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, hollanti, italia, japani, kiina, kiina, portugali, puola, ranska, ruotsi, saksa, thai, turkki, venäjä, vietnam - **Available Countries**: Alankomaat, Arabiemiirikunnat, Australia, Bahrain, Belgia, Brasilia, Brunei, Chile, Costa Rica, Ecuador, Espanja, Etelä-Afrikka, Filippiinit, Hongkong – Kiinan erityishallintoalue, Indonesia, Intia, Irlanti, Islanti, Iso-Britannia, Israel and 41 more ## Ominaisuudet - Aikataulutus kutsusta - CAPA (korjaavat ja ehkäisevät toimenpiteet) - Catalog Management - Chat/viestintä - Dokumentaation hallinta - Esivalmistetut mallit - Etäkäyttö/-hallinta - Etävalvonta ja -hallinta - Hyväksynnän työnkulku - Hyväksyntäprosessin hallinta - Häiriöiden hallinta - Häiriöiden raportointi - Hälytykset/ilmoitukset - Inventaarionhallinta - Itsepalveluportaali - Koko tekstin haku - Konfiguraation hallinta - Korjaustiedostojen hallinta - Kyselyjen/kyselyäänestysten hallinta - Käyttöoikeuksien tarkistus / luvat - Lisenssien inventaario - Lisenssien seuranta - Mallit - Monikanavainen viestintä - Mukautettavat lomakkeet - Mukautettavat mallit - Muutosten hallinta - Muutosten suunnittelu - Ongelmien seuranta - Onnettomuuksista palautuminen - Palvelupyyntöjen hallinta - Projektien seuranta - Prosessien/työnkulkujen automaatio - Reaaliaikainen chat - Real-Time Monitoring - Resurssien seuranta - Riskien arviointi - Sisällönhallinta - Suhteiden kartoitus - Suojattu tietojen tallennus - Sähköinen allekirjoitus - Tehtävien hallinta - Tehtävänantojen hallinta - Tietotekniikan raportointi - Tietoteknisten resurssien seuranta - Tietämyksen hallinta - Tietämyskantojen hallinta - Tilan seuranta - Uusimisen hallinta - Yhteistyövälineet ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) ## Aiheeseen liittyvät kategoriat - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) - [IT-hallinta-ohjelmisto](https://www.capterra.fi/directory/10001/it-management/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Knowledge Management-ohjelmisto](https://www.capterra.fi/directory/30094/knowledge-management/software) - [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4078 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1772 reviews) 4. [JIRA Service Management](https://www.capterra.fi/software/138769/jira-service-management) — 4.5/5 (766 reviews) 5. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (514 reviews) ## Arvostelut ### "Efficient Ticket Management with Room for Creative Collaboration Improvements" — 5.0/5 > **Anida** | *19. maaliskuuta 2026* | Jälleenmyynti | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Freshservice provides a clear and organized way to manage incoming requests. I especially like how tickets are structured, making it easy to track design tasks, communicate with requesters, and prioritize work efficiently. The interface is intuitive, which helps streamline my daily workflow as a graphic designer. > > **Huonot puolet**: Sometimes the system can feel a bit rigid when handling creative requests, especially when more flexibility or visual context is needed. It would be helpful if there were better options for previewing design assets or collaborating visually within tickets. > > Overall, my experience with Freshservice has been positive. It helps maintain organization and ensures that no request is missed. As a graphic designer, it supports structured communication, although some improvements in creative collaboration features would make it even more effective. ----- ### "Outstanding Tickets management tool" — 5.0/5 > **David** | *12. maaliskuuta 2026* | Tiedotuspalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. > > **Huonot puolet**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved > > After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20. helmikuuta 2025* | Jälleenmyynti | Recommendation rating: 0.0/10 > > **Hyvät puolet**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Huonot puolet**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Freshservice is worth a look into" — 4.0/5 > **Josh** | *15. tammikuuta 2026* | Ravintolat | Recommendation rating: 9.0/10 > > **Hyvät puolet**: The ease of use. Was super easy to get set up and the support is excellent. We have loved the asset management system being able to tie it to tickets a purchase orders, that's been a big help when accounting asks where assets went. It has also streamlined our onboarding process. > > **Huonot puolet**: There are some minor ui issues, and running reports can be a hassle to get the data you are looking for. > > Over all for the price its at it is worth looking into and doing a demo. I have been very impressed with new feature rollouts as well. ----- ### "The best ITSM tool in all the areas that matter." — 5.0/5 > **Mark** | *16. maaliskuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Ease of use reduces operational cost, and increases ROI on CSI and automation initiatives. Integrations are simple to implement. Very responsive support team\! > > **Huonot puolet**: Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either). Out of the box integrations not as braod as some competitors. The available licensing is not as flexible as other tools. Access permissions (e.g., what parts of the system you can administer) are not granular (e.g., need to be admin to do simple things like add Vendor). Base-level CMDB functionality could be better - especially for software. > > Overall it is the best ITSM tool I have ever used. It is the best combination of price, ease of use and extensibility. ----- Page: 1 / 29\ Seuraava: [Next page](https://www.capterra.fi/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data