--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Freshservice käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [IT-omaisuushallinta-ohjelmisto](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.fi/software/132997/freshservice Page: 1 / 31\ Seuraava: [Next page](https://www.capterra.fi/software/132997/freshservice?page=2) > Online-IT-palveluhallinnan palvelupiste, joka sisältää tapahtumien, ongelmien, muutosten, julkaisujen ja omaisuuden hallinnan sekä tehokkaan palvelupyyntöjärjestelmän ja automaation > > Verdict: Rated **4.5/5** by 733 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Freshservice? Freshservicen asiakkaita ovat esimerkiksi managed services -palveluntarjoajat, rahoitusalan organisaatiot, oppilaitokset ja monenlaiset valtiolliset organisaatiot. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 733 Arvostelut | | Helppokäyttöisyys | 4.6/5 | Based on overall reviews | | Asiakastuki | 4.6/5 | Based on overall reviews | | Vastinetta rahalle | 4.4/5 | Based on overall reviews | | Ominaisuudet | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Lähtöhinta**: 19,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, hollanti, italia, japani, kiina, kiina, portugali, puola, ranska, ruotsi, saksa, thai, turkki, venäjä, vietnam - **Available Countries**: Alankomaat, Arabiemiirikunnat, Australia, Bahrain, Belgia, Brasilia, Brunei, Chile, Costa Rica, Ecuador, Espanja, Etelä-Afrikka, Filippiinit, Hongkong – Kiinan erityishallintoalue, Indonesia, Intia, Irlanti, Islanti, Iso-Britannia, Israel and 41 more ## Ominaisuudet - Aikataulutus - Alerts/Escalation - Automatisoitu reititys - CAPA (korjaavat ja ehkäisevät toimenpiteet) - Catalog Management - Dokumentaation hallinta - Esivalmistetut mallit - Etäkäyttö/-hallinta - Etävalvonta ja -hallinta - Hallintapaneeli - Hyväksynnän työnkulku - Häiriöiden hallinta - Häiriöiden raportointi - Hälytykset/ilmoitukset - Itsepalveluportaali - Julkistusten hallinta - Kalenterien hallinta - Koko tekstin haku - Korjaustiedostojen hallinta - Kyselyjen/kyselyäänestysten hallinta - Käyttöoikeuksien tarkistus / luvat - Laitteiden automaattinen etsintä - Lisenssien inventaario - Monikanavainen viestintä - Mukautettavat lomakkeet - Mukautettavat mallit - Muutosten hallinta - Muutosten suunnittelu - Ongelmanhallinta - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Projektien seuranta - Raportointi ja tilastot - Real-Time Monitoring - Resurssien seuranta - Sisällönhallinta - Suojattu tietojen tallennus - Sähköinen allekirjoitus - Tehtävien hallinta - Tehtävänantojen hallinta - Tietotekniikan raportointi - Tietoteknisten resurssien hallinta - Tietoteknisten resurssien seuranta - Tietämyksen hallinta - Tietämyskantojen hallinta - Tilan seuranta - Tilausten hallinta - Työnkulkujen hallinta - Workflow Automation - Yhteistyövälineet ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) ## Aiheeseen liittyvät kategoriat - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) - [IT-hallinta-ohjelmisto](https://www.capterra.fi/directory/10001/it-management/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Knowledge Management-ohjelmisto](https://www.capterra.fi/directory/30094/knowledge-management/software) - [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3444 reviews) 2. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4081 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [JIRA Service Management](https://www.capterra.fi/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (520 reviews) ## Arvostelut ### "FreshService Survey" — 4.0/5 > **William** | *20. toukokuuta 2026* | Logistiikka ja toimitusketjut | Recommendation rating: 8.0/10 > > **Hyvät puolet**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Huonot puolet**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "A product that keeps up with the time." — 4.0/5 > **Carlos** | *18. toukokuuta 2026* | Voittoa tuottamattomien järjestöjen hallinta | Recommendation rating: 8.0/10 > > **Hyvät puolet**: Easy to use, even for the more complicated functions we setup in our subscriptions it wasn't long before we went from request to solution. Support with the product is exceptional. > > **Huonot puolet**: Certain 3rd party connectors (Workday) are cost prohibitive to adopt. The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations. > > I like that the product keeps evolving with the market trends and customer expectations. It's easy to trust the development will meet our needs. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9. joulukuuta 2024* | Autoteollisuus | Recommendation rating: 6.0/10 > > **Hyvät puolet**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Huonot puolet**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Robust Toolbox, if you're skilled and have the time for said tools." — 5.0/5 > **Mat** | *16. maaliskuuta 2026* | Markkinointi ja mainonta | Recommendation rating: 10.0/10 > > **Hyvät puolet**: FreshService has a lot of different modules that allow you to setup an environment with API, integrations, and inventory management through their Agent. The Agent can be easily deployed, and their software/contract management module helps keep licenses in order once the automations are built. > > **Huonot puolet**: While it has access to a lot of different resources, it's also a bit clunky at times. The different modules take a bit of time investment. While we've had them for years and had enough lulls in daily work to invest this time, it does take a bit of ane effort to get their SaaS fully functional and working well. > > More often than not, FreshService CAN do what you are looking to get done, it just takes a lot of time for it to be configured to do so. If you have a solid team that enjoys building systems out, this will work well. If you're looking for something that's going to operate smoothly and effortlessly within a week or two of starting, there are better workflow-automation services. We save a ton compared to using Okta, BetterCloud or other middle-ware by using FreshService and a 365 Azure Runbook environment. The savings DO equate, and helps us avoid middleware costs YoY, but you will need to be dedicated to managing Freshservice. ----- ### "Customer Support and Customization" — 5.0/5 > **Patan** | *1. kesäkuuta 2026* | Tutkimus | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Freshservice ticketing tool is simple to user and customize when you compare with very familiar ticketing tools like servicenow,manage engine, zoho desk. Also it provides all the features which are provided by other similar competitive tools. Also one thing i noticed is cutomer support, one day i submitted ticket clearly with all my queries immediately one agent recorded video how to implement it step by step and replied me. i followed same steps and issue was resolved. > > **Huonot puolet**: At the moment it satisified all my needs with single license no add-ons required to access other modules. > > First thing is it is value for money, reports are very useful and we can generate reports automatically in pie chart, graph. asset taggging is available. ----- Page: 1 / 31\ Seuraava: [Next page](https://www.capterra.fi/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data