--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Freshservice käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [IT-omaisuushallinta-ohjelmisto](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.fi/software/132997/freshservice Page: 1 / 32\ Seuraava: [Next page](https://www.capterra.fi/software/132997/freshservice?page=2) > Online-IT-palveluhallinnan palvelupiste, joka sisältää tapahtumien, ongelmien, muutosten, julkaisujen ja omaisuuden hallinnan sekä tehokkaan palvelupyyntöjärjestelmän ja automaation > > Verdict: Rated **4.5/5** by 760 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Freshservice? Freshservicen asiakkaita ovat esimerkiksi managed services -palveluntarjoajat, rahoitusalan organisaatiot, oppilaitokset ja monenlaiset valtiolliset organisaatiot. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 760 Arvostelut | | Helppokäyttöisyys | 4.6/5 | Based on overall reviews | | Asiakastuki | 4.6/5 | Based on overall reviews | | Vastinetta rahalle | 4.4/5 | Based on overall reviews | | Ominaisuudet | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Lähtöhinta**: 19,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, hollanti, italia, japani, kiina, kiina, portugali, puola, ranska, ruotsi, saksa, thai, turkki, venäjä, vietnam - **Available Countries**: Alankomaat, Arabiemiirikunnat, Australia, Bahrain, Belgia, Brasilia, Brunei, Chile, Costa Rica, Ecuador, Espanja, Etelä-Afrikka, Filippiinit, Hongkong – Kiinan erityishallintoalue, Indonesia, Intia, Irlanti, Islanti, Iso-Britannia, Israel and 41 more ## Ominaisuudet - Alerts/Escalation - Barcode/Ticket Scanning - Dokumentaation hallinta - Esivalmistetut mallit - Etäkäyttö/-hallinta - Etävalvonta ja -hallinta - Hallintapaneeli - Hyväksynnän työnkulku - Hyväksyntäprosessin hallinta - Häiriöiden hallinta - Häiriöiden raportointi - Hälytykset/ilmoitukset - Inventaarionhallinta - Itsepalveluportaali - Kalenterien hallinta - Koko tekstin haku - Konfiguraation hallinta - Korjaustiedostojen hallinta - Kyselyt ja palaute - Käyttöoikeuksien tarkistus / luvat - Lisenssien inventaario - Monikanavainen viestintä - Mukautettavat lomakkeet - Mukautettavat mallit - Muutosten suunnittelu - Ostotilausten hallinta - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Projektien seuranta - Raportointi ja tilastot - Raportointi/analytiikka - Reaaliaikainen chat - Real-Time Monitoring - Resurssien seuranta - Suojattu tietojen tallennus - Sähköinen allekirjoitus - Tehtävien hallinta - Tiedostojen jakaminen - Tietotekniikan raportointi - Tietoteknisten resurssien hallinta - Tietämyksen hallinta - Tietämyskantojen hallinta - Tilan seuranta - Tilausten hallinta - Työnkulkujen hallinta - Uusimisen hallinta - Vaatimustenmukaisuuden hallinta - Vianetsintä - Workflow Automation - Yhteistyövälineet ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) ## Aiheeseen liittyvät kategoriat - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) - [IT-hallinta-ohjelmisto](https://www.capterra.fi/directory/10001/it-management/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Knowledge Management-ohjelmisto](https://www.capterra.fi/directory/30094/knowledge-management/software) - [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3461 reviews) 2. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4086 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [JIRA Service Management](https://www.capterra.fi/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (521 reviews) ## Arvostelut ### "Great IT Ticketing System" — 5.0/5 > **James** | *10. heinäkuuta 2026* | Korkeakoulutus | Recommendation rating: 8.0/10 > > **Hyvät puolet**: With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more. > > **Huonot puolet**: It would be nice to have a few more features. For examples: - the ability to edit ticket work type on the list view - have a list view of both tickets assigned to me and tickets I'm watching - set colors of tickets based on field properties > > We use Freshservice for ticket management, change management, knowledge base, and more. Most of all, it has been a very helpful tool for our IT team to manage incidents, feature requests, and projects. ----- ### "Good and bad, but really just good" — 5.0/5 > **James** | *20. toukokuuta 2026* | Sairaalat ja terveydenhuolto | Recommendation rating: 10.0/10 > > **Hyvät puolet**: I love their support. it is so easy to get in touch and get the help you need when you need it. They walk you through the steps to fix problems and find you solutions, > > **Huonot puolet**: There are not any cons for our use case of Freshservice. It is our IT ticketing system and automation support ticketing system, if we want it to do something it is low code to automate it or easy to call and get a walk through for it. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20. helmikuuta 2025* | Jälleenmyynti | Recommendation rating: 0.0/10 > > **Hyvät puolet**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Huonot puolet**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *15. toukokuuta 2026* | Meritalous | Recommendation rating: 8.0/10 > > **Hyvät puolet**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **Huonot puolet**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- ### "Great Tool for Helpdesk" — 5.0/5 > **Shailesh** | *14. heinäkuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 9.0/10 > > **Hyvät puolet**: We introduced Freshservice while looking for a better way to manage internal support and customer requests. Before that, we were juggling emails and spreadsheets, which often led to missed updates. After moving to Freshservice, everything became much easier to track. Tickets are well organized, it's simple to assign work to the right person, and everyone can see the current status without asking around. The automation features have also reduced a lot of repetitive work. > > **Huonot puolet**: There wasn't much to complain about, but we did spend some time adjusting workflows during the initial setup. Once we understood how everything worked, the system fit our process quite well. More ready-to-use templates for different industries would be a nice addition. > > We've had a good experience using Freshservice so far. It has become a part of our daily operations, especially for handling developer tickets, customer issues, service requests, and incident tracking. The dashboards make it easy to see what's pending, and SLA tracking helps us stay on top of response times. Our team doesn't have to chase updates anymore because everything is available in one place. Overall, it's a dependable platform that has helped us improve the way we manage support. ----- Page: 1 / 32\ Seuraava: [Next page](https://www.capterra.fi/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data