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Salesforce Service Cloud
Mikä on Salesforce Service Cloud?
Service Cloud on kaikenkokoisille yrityksille tarkoitettu asiakaspalvelualusta, jonka innovatiivisten työkalujen, yhtenäistetyn datan ja asiakastyytyväisyyttä lisäävän, maailmanluokan asiakaspalvelun tarjoamiseen tarvittavan sulautetun koulutuksen avulla jokainen palvelutyöntekijä voi käyttää alustaa yhteyskeskuksessa ja kentällä. Service Cloud mahdollistaa henkilökohtaisen, älykkään, luotettavan ja ihmiskeskeisen palvelun tarjoamisen kaikilla kanavilla, olipa kyse sitten viestinnästä, yhteisöistä, verkkojuttelusta, puheluista, henkilökohtaisista keskusteluista tai IoT-signaaleista.
Kuka käyttää tuotetta Salesforce Service Cloud?
Sopii yrityksille, jotka tarvitsevat CRM:n ja käyttötuen hallintaratkaisua verkkosovelluspalveluna.
Mietitkö vielä, onko Salesforce Service Cloud hyvä valinta?
Vertaa suosittuun vaihtoehtoon
Salesforce Service Cloud
Muita hyviä vaihtoehtoja kuin Salesforce Service Cloud
Arvostelut tuotteelle Salesforce Service Cloud
Best-in-class CRM and support solution
Kommentit: It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.
Hyvät puolet:
Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.
Huonot puolet:
I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.
Service Cloud is a Game Changer
Hyvät puolet:
Service Cloud can integrate to many many platforms including telephony systems and most websites via API. Queue management, approvals, email and web to case are huge for tracking. Approval processes are available which is particularly helpful when training new employees.
Huonot puolet:
Salesforce in general is expensive. The UI is a bit dated out of the box. It takes a bit to get it up and moving and it generally needs a specialist. Once its running, life is grand but the set up process is not always pleasant.
Many features and ability- but required long time to study
Hyvät puolet:
It was very easy to use many for contact management in addition to plug-ins that existing
Huonot puolet:
Reporting and use plug-ins or customise. The experience was much more difficult.
Amazing tool that will definitely help your customer service team if you have the money
Kommentit: Salesforce has been an amazing CRM and provides great flexibility in their Service cloud platform. From case/ticket management to creating a portal for customers to ask their questions and find answers via knowledge base, Salesforce has it all.
Hyvät puolet:
Extremely customizable, and very user friendly. Salesforce has always been on top of CRM and their service cloud is another powerful platform where after sales agent can easily help their clients.
Huonot puolet:
Salesforce as a whole can be quite expensive and the money you paid is not good enough for their knowledge base. This is currently very limited and if you have a knowledge base outside of Salesforce, it can be tricky to connect it to the Service cloud to use the inbuilt features. But Salesforce is currently working on this limitations with their data cloud platform.
User friendly
Kommentit: My personal experience has been overall positive.
Hyvät puolet:
The reliability to be able to depend on the service in real time.
Huonot puolet:
I don’t have access to use the full capability. But from what I have used no cons.
