--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Salesforce Service Cloud käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.fi/software/136189/salesforce Page: 1 / 35\ Seuraava: [Next page](https://www.capterra.fi/software/136189/salesforce?page=2) > Tämä asiakaspalvelualusta on yksi parhaista, ja se tarjoaa jokaiselle palvelutyöntekijälle mahdollisuuden käyttää innovatiivisia työkaluja ja yhtenäisiä tietoja. > > Verdict: Rated **4.5/5** by 832 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Salesforce Service Cloud? Sopii yrityksille, jotka tarvitsevat CRM:n ja käyttötuen hallintaratkaisua verkkosovelluspalveluna. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 832 Arvostelut | | Helppokäyttöisyys | 4.1/5 | Based on overall reviews | | Asiakastuki | 4.3/5 | Based on overall reviews | | Vastinetta rahalle | 4.2/5 | Based on overall reviews | | Ominaisuudet | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Salesforce - **Location**: San Francisco, USA - **Founded**: 2003 ## Commercial Context - **Lähtöhinta**: 25,00 $ - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: arabia, bulgaria, englanti, espanja, heprea, hollanti, indonesia, italia, japani, kiina, kiina, korea, kreikka, kroatia, norja, portugali, puola, ranska, romania, ruotsi, saksa, slovakki, sloveeni, suomi, tanska, thai, turkki, tšekki, ukraina, unkari, vietnam - **Available Countries**: Alankomaat, Arabiemiirikunnat, Australia, Belgia, Brasilia, Espanja, Etelä-Afrikka, Filippiinit, Indonesia, Intia, Irlanti, Iso-Britannia, Israel, Italia, Itävalta, Japani, Kanada, Kiina, Malesia, Meksiko and 14 more ## Ominaisuudet - Aikataulutus - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksen hallinta - Asiakaspalvelukeskuksille - Automaattinen puhelunohjaus - Automatisoitu reititys - CAPA (korjaavat ja ehkäisevät toimenpiteet) - Catalog Management - Chat-botti - Chat/viestintä - Häiriöiden hallinta - Häiriöiden raportointi - Hälytykset/ilmoitukset - Itsepalveluportaali - Kuljettajien live-seuranta - Liidien hallinta - Lupien myöntäminen - Lähetysten hallinta - Mobiiliyhteys - Ongelmien seuranta - Online-työaikakello - Palvelupyyntöjen hallinta - Proaktiivinen chat - Puhelujen kirjaus - Puhelujen komentosarjoitus - Puhelujen reititys - Puhelujen tallennus - Puhelujen valvonta - Raportointi/analytiikka - Reaaliaikainen kuluttajalle suunnattu chat - Real-Time Updates - Reititys - Sisällönhallinta - Suorituskykymittarit - Sähköinen allekirjoitus - Tehtävien hallinta - Tietokonepuhelujen integrointi - Tietoliikenteen hallinta - Tietämyksen hallinta - Tietämyskantojen hallinta - Tilan seuranta - Toiminnan hallintapaneeli - Toimitusseuranta - Transkriptio-/chat-historia - Työntekijöiden aikataulutus - Työvoimatilanteen ennustaminen - Vakuutusalalle - Yhteistyövälineet - Yhteystietojen hallinta ... and 70 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Call Center-ohjelmisto](https://www.capterra.fi/directory/30007/call-center/software) - [Live chat palvelu-ohjelmisto](https://www.capterra.fi/directory/30797/live-chat/software) - [Work Order-ohjelmisto](https://www.capterra.fi/directory/30785/work-order/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Bitrix24](https://www.capterra.fi/software/113540/bitrix24) — 4.2/5 (1005 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18811 reviews) 4. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Arvostelut ### "The number 1 CRM platform" — 4.0/5 > **Hayden** | *18. huhtikuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 8.0/10 > > **Hyvät puolet**: It's a great CRM for a teams to use as you are able to keep up to date all customer information and able to update where applicable. Te software contains very little bugs and runs instantly. > > **Huonot puolet**: The layout was the biggest constraint for me, it takes some time to get to understand the site and know where everything is. Although this can be copnsidered a positive when understood as you realise how many tools and filters the site has. > > A great positive experience with Salesforce. It's power to integrate with other platforms makes understanding customers needs through the site a breeze. The value for money is questionable but the security and need for the site makes it understandable. ----- ### "A must for call centers" — 5.0/5 > **Patricia** | *19. maaliskuuta 2026* | Pankkitoiminta | Recommendation rating: 10.0/10 > > **Hyvät puolet**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Huonot puolet**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10. marraskuuta 2020* | Vieraanvaraisuuspalvelut | Recommendation rating: 0.0/10 > > **Hyvät puolet**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Huonot puolet**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5 > **Shraddha** | *22. kesäkuuta 2026* | Tiedotuspalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing. > > **Huonot puolet**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess. > > The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards. ----- ### "Salesforce is the best for a reason." — 5.0/5 > **Vahvistettu arvostelija** | *1. huhtikuuta 2026* | Lääketeollisuus | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Service cloud was super helpful for out customer support. We were a super small business just getting started and I got this all setup for us. We started in starter and ended up using this heavily. It's super easy to setup especially if you have even a little Salesforce experience. I had quite a bit so it was cake. > > **Huonot puolet**: Not many cons here. I think you just need to realize what you need and why. It can be kind of expensive so really think about what you neeeeeed vs what you want. > > Overall, good experience. It is something I would recommend if you can justify the cost of salesforce. It can make things a lot easier. ----- Page: 1 / 35\ Seuraava: [Next page](https://www.capterra.fi/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data