--- description: Hanki yksityiskohtaista tietoa koskien tuotteen JIRA Service Management käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [IT-palvelu-ohjelmisto](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.fi/software/138769/jira-service-management Page: 1 / 32\ Seuraava: [Next page](https://www.capterra.fi/software/138769/jira-service-management?page=2) > Nopeat tiimit, jotka haluavat modernisoida toimintoja yhdistämällä kehityksen ja IT:n, tarjota poikkeuksellisia palvelukokemuksia ja reagoida nopeasti muutoksiin. > > Verdict: Rated **4.5/5** by 779 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta JIRA Service Management? Nopeat tiimit, jotka haluavat modernisoida toimintoja yhdistämällä kehityksen ja IT:n, tarjota poikkeuksellisia palvelukokemuksia ja reagoida nopeasti muutoksiin. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 779 Arvostelut | | Helppokäyttöisyys | 4.2/5 | Based on overall reviews | | Asiakastuki | 4.3/5 | Based on overall reviews | | Vastinetta rahalle | 4.3/5 | Based on overall reviews | | Ominaisuudet | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Atlassian - **Location**: San Francisco, USA - **Founded**: 2013 ## Commercial Context - **Lähtöhinta**: 20,00 $ - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, hollanti, italia, japani, kiina, kiina, korea, norja, portugali, puola, ranska, ruotsi, saksa, suomi, tanska, turkki, tšekki, unkari, venäjä - **Available Countries**: Alankomaat, Albania, Angola, Arabiemiirikunnat, Armenia, Australia, Azerbaidžan, Belgia, Brasilia, Bulgaria, Espanja, Etelä-Afrikka, Etelä-Korea, Filippiinit, Georgia, Intia, Irlanti, Islanti, Iso-Britannia, Italia and 33 more ## Ominaisuudet - Aikataulutus kutsusta - Alerts/Escalation - Asiakastuki - Asset Lifecycle Management - CRM - Etävalvonta ja -hallinta - Hyväksynnän työnkulku - Hyväksyntäprosessin hallinta - Häiriöiden hallinta - Hälytykset/ilmoitukset - Inventaarionhallinta - Itsepalveluportaali - Julkistusten hallinta - Kapasiteetin hallinta - Koko tekstin haku - Konfiguraation hallinta - Korjaustiedostojen hallinta - Käyttöoikeuksien tarkistus / luvat - Mobiiliyhteys - Monikanavainen viestintä - Muutosten hallinta - Näytön jakaminen - Ongelmanhallinta - Ongelmanhallinta - Ongelmien seuranta - Palautteen hallinta - Palvelupyyntöjen hallinta - Projektien seuranta - Projektinhallinta - Raportointi ja tilastot - Reaaliaikainen chat - Real-Time Analytics - Real-Time Monitoring - Resurssien seuranta - Riskien arviointi - Sisällönhallinta - Suorituskykymittarit - Tehtävien hallinta - Tehtävänantojen hallinta - Tietoliikenneyhteyksien hallinta - Tietotekniikan raportointi - Tietoteknisten resurssien hallinta - Tietämyksen hallinta - Tietämyskantojen hallinta - Tiimiyhteistyö - Tilan seuranta - Tilintarkastuksen hallinta - Toiminnan seuranta - Työnkulkujen hallinta - Yhteistyövälineet ... and 32 more features ## Integrations (90 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 75 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - Chat ## Category - [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software) ## Aiheeseen liittyvät kategoriat - [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software) - [IT-hallinta-ohjelmisto](https://www.capterra.fi/directory/10001/it-management/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) - [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software) ## Vaihtoehdot 1. [monday AI Work Platform](https://www.capterra.fi/software/147657/monday-com) — 4.6/5 (6120 reviews) 2. [Freshservice](https://www.capterra.fi/software/132997/freshservice) — 4.6/5 (802 reviews) 3. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (523 reviews) 4. [TeamViewer ONE](https://www.capterra.fi/software/122252/teamviewer) — 4.6/5 (11641 reviews) 5. [ISL Light](https://www.capterra.fi/software/146892/isl-light) — 4.7/5 (779 reviews) ## Arvostelut ### "JIRA SM removes all barriers from setting up proper customer support portals and flows\!" — 5.0/5 > **Antti** | *7. kesäkuuta 2025* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Super easy setup\! JIRA SM integrates seamlessly and awesomely easily to any of your preferred methods of customer contact. In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows. > > **Huonot puolet**: Well, with Atlassian, you always have to cope with Atlassian user interface–but luckily they have paid a lot of efforts recently in this matter. The Atlassian products don’t have that Atlassian-feel anymore to be honest. > > I was amazed how much you can get out of the box with this tool. The easiness of setting the flows up is great. We have gained a lot of control to our customer support requests with this tool. ----- ### "Perfect Customer service management tool for ecommerce" — 4.0/5 > **Shivam** | *9. elokuuta 2026* | Markkinointi ja mainonta | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients. > > **Huonot puolet**: The self service article's recommendation system is not that great right now, it have room for improvments. > > Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27. tammikuuta 2026* | Autoteollisuus | Recommendation rating: 9.0/10 > > **Hyvät puolet**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Huonot puolet**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "JiRA Works as It Should" — 3.0/5 > **Michael** | *17. elokuuta 2026* | Koulutuksen hallinta | Recommendation rating: 7.0/10 > > **Hyvät puolet**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work. > > **Huonot puolet**: The overhead of this tool requires coding and programming skills which would extend departmental resources. > > My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications. ----- ### "Cleaner Service Workflows With Less Manual Tracking" — 4.0/5 > **Anit** | *30. elokuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 9.0/10 > > **Hyvät puolet**: I am highly impressed by the ease of use and intuitive interface of the software. Keeping all service requests, incidents, and changes in one place makes it easier to organize them and manage multiple cases at once. The ability to access the system from anywhere using web or mobile is essential, as is the permission and project management system that allows me to customize the tool in favor of my team’s needs. For the range of features and tools provided, I think the money spent on the system is well invested. > > **Huonot puolet**: Some of the more advanced settings take a little trial and error to understand, so the learning curve could be smoother. > > Before Jira Service Management, tracking of requests and incident follow-up involved many manual checks, which are now replaced by the queues, SLAs and automated workflows in Jira, allowing me to keep most of the recurring tasks automatically processed and up-to-date. For the regular requests, I would estimate that it saves me about 30% of tracking, ticket assignment and status control time. The knowledge base and asset information also contribute to faster resolution of recurring tickets and better storage of critical information for future reference, while the support I received when needed was adequate to justify the costs. ----- Page: 1 / 32\ Seuraava: [Next page](https://www.capterra.fi/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data