--- description: Hanki yksityiskohtaista tietoa koskien tuotteen JIRA Service Management käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [IT-palvelu-ohjelmisto](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.fi/software/138769/jira-service-management Page: 1 / 32\ Seuraava: [Next page](https://www.capterra.fi/software/138769/jira-service-management?page=2) > Nopeat tiimit, jotka haluavat modernisoida toimintoja yhdistämällä kehityksen ja IT:n, tarjota poikkeuksellisia palvelukokemuksia ja reagoida nopeasti muutoksiin. > > Verdict: Rated **4.5/5** by 772 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta JIRA Service Management? Nopeat tiimit, jotka haluavat modernisoida toimintoja yhdistämällä kehityksen ja IT:n, tarjota poikkeuksellisia palvelukokemuksia ja reagoida nopeasti muutoksiin. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 772 Arvostelut | | Helppokäyttöisyys | 4.2/5 | Based on overall reviews | | Asiakastuki | 4.3/5 | Based on overall reviews | | Vastinetta rahalle | 4.3/5 | Based on overall reviews | | Ominaisuudet | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Atlassian - **Location**: San Francisco, USA - **Founded**: 2013 ## Commercial Context - **Lähtöhinta**: 20,00 $ - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, italia, japani, kiina, kiina, korea, norja, portugali, puola, ranska, ruotsi, saksa, tanska, tšekki, unkari, venäjä - **Available Countries**: Alankomaat, Albania, Angola, Arabiemiirikunnat, Armenia, Australia, Azerbaidžan, Belgia, Brasilia, Bulgaria, Espanja, Etelä-Afrikka, Etelä-Korea, Filippiinit, Georgia, Intia, Irlanti, Islanti, Iso-Britannia, Italia and 33 more ## Ominaisuudet - Alerts/Escalation - Asiakastuki - Asset Lifecycle Management - CRM - Etävalvonta ja -hallinta - Hallintapaneeli - Hyväksynnän työnkulku - Hyväksyntäprosessin hallinta - Häiriöiden hallinta - Hälytykset/ilmoitukset - Inventaarionhallinta - Itsepalveluportaali - Julkistusten hallinta - Kapasiteetin hallinta - Koko tekstin haku - Konfiguraation hallinta - Korjaustiedostojen hallinta - Käyttöoikeuksien tarkistus / luvat - Mobiiliyhteys - Monikanavainen viestintä - Monikielinen - Muutosten hallinta - Näytön jakaminen - Ongelmanhallinta - Ongelmien seuranta - Palautteen hallinta - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Projektien seuranta - Projektinhallinta - Raportointi ja tilastot - Reaaliaikainen chat - Real-Time Monitoring - Resurssien seuranta - Sisällönhallinta - Suorituskykymittarit - Tehtävien hallinta - Tehtävänantojen hallinta - Tekstin muokkaus - Tietoliikenneyhteyksien hallinta - Tietotekniikan raportointi - Tietoteknisten resurssien hallinta - Tietämyksen hallinta - Tietämyskantojen hallinta - Tiimiyhteistyö - Tilan seuranta - Tilintarkastuksen hallinta - Toiminnan seuranta - Työnkulkujen hallinta - Yhteistyövälineet ... and 32 more features ## Integrations (93 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 78 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - Chat ## Category - [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software) ## Aiheeseen liittyvät kategoriat - [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software) - [IT-hallinta-ohjelmisto](https://www.capterra.fi/directory/10001/it-management/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software) - [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software) ## Vaihtoehdot 1. [Freshservice](https://www.capterra.fi/software/132997/freshservice) — 4.6/5 (791 reviews) 2. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (522 reviews) 3. [monday.com AI Work Platform](https://www.capterra.fi/software/147657/monday-com) — 4.6/5 (6095 reviews) 4. [TeamViewer ONE](https://www.capterra.fi/software/122252/teamviewer) — 4.6/5 (11636 reviews) 5. [ISL Light](https://www.capterra.fi/software/146892/isl-light) — 4.7/5 (779 reviews) ## Arvostelut ### "JIRA SM removes all barriers from setting up proper customer support portals and flows\!" — 5.0/5 > **Antti** | *7. kesäkuuta 2025* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Super easy setup\! JIRA SM integrates seamlessly and awesomely easily to any of your preferred methods of customer contact. In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows. > > **Huonot puolet**: Well, with Atlassian, you always have to cope with Atlassian user interface–but luckily they have paid a lot of efforts recently in this matter. The Atlassian products don’t have that Atlassian-feel anymore to be honest. > > I was amazed how much you can get out of the box with this tool. The easiness of setting the flows up is great. We have gained a lot of control to our customer support requests with this tool. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27. tammikuuta 2026* | Autoteollisuus | Recommendation rating: 9.0/10 > > **Hyvät puolet**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Huonot puolet**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "Highly customisable solution supporting omnichannel environments" — 5.0/5 > **Raul** | *2. marraskuuta 2025* | Voittoa tuottamattomien järjestöjen hallinta | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software. > > **Huonot puolet**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work. > > I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use. ----- ### "Ticket Management and workload distribution in one place" — 3.0/5 > **Vahvistettu arvostelija** | *8. marraskuuta 2025* | Pankkitoiminta | Recommendation rating: 6.0/10 > > **Hyvät puolet**: JIRA Service Management allows all teams to get their service desk/team support tickets in one place and distribute workload efficiently. It's key for teams that work with agile methodologies or scrum. > > **Huonot puolet**: Being able to customize everything is an amazing thing but it also requires a lot of training or external documentation to read and learn before taking action. We are always afraid of messing things up and affecting somebody else's issues or requests. It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it. > > Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although it's a bit expensive, the customer support and capabilities of the platform are somehow worth it. ----- ### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5 > **Benjamin** | *1. toukokuuta 2026* | Televiestintä | Recommendation rating: 6.0/10 > > **Hyvät puolet**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations. > > **Huonot puolet**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features. > > Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities. ----- Page: 1 / 32\ Seuraava: [Next page](https://www.capterra.fi/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data