---
description: Hanki yksityiskohtaista tietoa koskien tuotteen JIRA Service Management käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management Hinta, arvostelut ja arvosanat - Capterra
---

Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.fi/software/138769/jira-service-management

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> Nopeat tiimit, jotka haluavat modernisoida toimintoja yhdistämällä kehityksen ja IT:n, tarjota poikkeuksellisia palvelukokemuksia ja reagoida nopeasti muutoksiin.
> 
> Verdict: Rated **4.5/5** by 770 users. Top-rated for **Todennäköisyys suosittelulle**.

-----

## Overview

### Kuka käyttää tuotetta JIRA Service Management?

Nopeat tiimit, jotka haluavat modernisoida toimintoja yhdistämällä kehityksen ja IT:n, tarjota poikkeuksellisia palvelukokemuksia ja reagoida nopeasti muutoksiin.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Yleinen** | **4.5/5** | 770 Arvostelut |
| Helppokäyttöisyys | 4.2/5 | Based on overall reviews |
| Asiakastuki | 4.3/5 | Based on overall reviews |
| Vastinetta rahalle | 4.3/5 | Based on overall reviews |
| Ominaisuudet | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) |

## Tietoja myyjästä

- **Yritys**: Atlassian
- **Location**: San Francisco, USA
- **Founded**: 2013

## Commercial Context

- **Lähtöhinta**: 20,00 $
- **Pricing model**:  (Free version available) (Ilmainen kokeilu)
- **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Android (mobiili), iPhone (mobiili), iPad (mobiili)
- **Supported Languages**: englanti, espanja, italia, japani, kiina, kiina, korea, norja, portugali, puola, ranska, ruotsi, saksa, tanska, tšekki, unkari, venäjä
- **Available Countries**: Alankomaat, Albania, Angola, Arabiemiirikunnat, Armenia, Australia, Azerbaidžan, Belgia, Brasilia, Bulgaria, Espanja, Etelä-Afrikka, Etelä-Korea, Filippiinit, Georgia, Intia, Irlanti, Islanti, Iso-Britannia, Italia and 33 more

## Ominaisuudet

- Aikataulutus kutsusta
- Alerts/Escalation
- Asiakastuki
- Asset Lifecycle Management
- CRM
- Etävalvonta ja -hallinta
- Hyväksynnän työnkulku
- Hyväksyntäprosessin hallinta
- Häiriöiden hallinta
- Hälytykset/ilmoitukset
- Inventaarionhallinta
- Itsepalveluportaali
- Julkistusten hallinta
- Kapasiteetin hallinta
- Koko tekstin haku
- Konfiguraation hallinta
- Korjaustiedostojen hallinta
- Käyttöoikeuksien tarkistus / luvat
- Mobiiliyhteys
- Monikanavainen viestintä
- Monikielinen
- Muutosten hallinta
- Näytön jakaminen
- Ongelmanhallinta
- Ongelmien seuranta
- Palautteen hallinta
- Palvelupyyntöjen hallinta
- Palvelutasosopimusten hallinta
- Projektien seuranta
- Projektinhallinta
- Raportointi ja tilastot
- Reaaliaikainen chat
- Real-Time Analytics
- Real-Time Monitoring
- Resurssien seuranta
- Riskien arviointi
- Sisällönhallinta
- Suorituskykymittarit
- Tehtävien hallinta
- Tehtävänantojen hallinta
- Tietotekniikan raportointi
- Tietoteknisten resurssien hallinta
- Tietämyksen hallinta
- Tietämyskantojen hallinta
- Tiimiyhteistyö
- Tilan seuranta
- Tilintarkastuksen hallinta
- Toiminnan seuranta
- Työnkulkujen hallinta
- Yhteistyövälineet

... and 32 more features

## Integrations (98 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 83 more integrations

## Support Options

- Sähköposti/Helpdesk
- Usein kysytyt kysymykset / keskustelufoorumit
- Tietämyskanta
- Puhelintuki
- Chat

## Category

- [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software)

## Aiheeseen liittyvät kategoriat

- [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software)
- [IT-hallinta-ohjelmisto](https://www.capterra.fi/directory/10001/it-management/software)
- [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software)
- [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software)
- [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software)

## Vaihtoehdot

1. [monday.com](https://www.capterra.fi/software/147657/monday-com) — 4.6/5 (6035 reviews)
2. [Freshservice](https://www.capterra.fi/software/132997/freshservice) — 4.5/5 (714 reviews)
3. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (519 reviews)
4. [TeamViewer ONE](https://www.capterra.fi/software/122252/teamviewer) — 4.6/5 (11626 reviews)
5. [ISL Light](https://www.capterra.fi/software/146892/isl-light) — 4.7/5 (779 reviews)

## Arvostelut

### "JIRA SM removes all barriers from setting up proper customer support portals and flows\!" — 5.0/5

> **Antti** | *7. kesäkuuta 2025* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10
> 
> **Hyvät puolet**: Super easy setup\! JIRA SM integrates seamlessly and awesomely easily to any of your preferred methods of customer contact. In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows.
> 
> **Huonot puolet**: Well, with Atlassian, you always have to cope with Atlassian user interface–but luckily they have paid a lot of efforts recently in this matter. The Atlassian products don’t have that Atlassian-feel anymore to be honest.
> 
> I was amazed how much you can get out of the box with this tool. The easiness of setting the flows up is great. We have gained a lot of control to our customer support requests with this tool.

-----

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27. tammikuuta 2026* | Autoteollisuus | Recommendation rating: 9.0/10
> 
> **Hyvät puolet**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Huonot puolet**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1. toukokuuta 2026* | Televiestintä | Recommendation rating: 6.0/10
> 
> **Hyvät puolet**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Huonot puolet**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Vahvistettu arvostelija** | *1. toukokuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 3.0/10
> 
> **Hyvät puolet**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Huonot puolet**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

-----

### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5

> **Arti** | *27. huhtikuuta 2026* | Kirjanpito | Recommendation rating: 9.0/10
> 
> **Hyvät puolet**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues.
> 
> **Huonot puolet**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version.
> 
> Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners.

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## Links

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