---
description: Hanki yksityiskohtaista tietoa koskien tuotteen JIRA Service Management käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management Hinta, arvostelut ja arvosanat - Capterra
---

Breadcrumb: [Kotisivu](/) > [IT-palvelu-ohjelmisto](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.fi/software/138769/jira-service-management

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Seuraava: [Next page](https://www.capterra.fi/software/138769/jira-service-management?page=2)

> Nopeat tiimit, jotka haluavat modernisoida toimintoja yhdistämällä kehityksen ja IT:n, tarjota poikkeuksellisia palvelukokemuksia ja reagoida nopeasti muutoksiin.
> 
> Verdict: Rated **4.5/5** by 770 users. Top-rated for **Todennäköisyys suosittelulle**.

-----

## Overview

### Kuka käyttää tuotetta JIRA Service Management?

Nopeat tiimit, jotka haluavat modernisoida toimintoja yhdistämällä kehityksen ja IT:n, tarjota poikkeuksellisia palvelukokemuksia ja reagoida nopeasti muutoksiin.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Yleinen** | **4.5/5** | 770 Arvostelut |
| Helppokäyttöisyys | 4.2/5 | Based on overall reviews |
| Asiakastuki | 4.3/5 | Based on overall reviews |
| Vastinetta rahalle | 4.3/5 | Based on overall reviews |
| Ominaisuudet | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) |

## Tietoja myyjästä

- **Yritys**: Atlassian
- **Location**: San Francisco, USA
- **Founded**: 2013

## Commercial Context

- **Lähtöhinta**: 20,00 $
- **Pricing model**:  (Free version available) (Ilmainen kokeilu)
- **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Android (mobiili), iPhone (mobiili), iPad (mobiili)
- **Supported Languages**: englanti, espanja, italia, japani, kiina, kiina, korea, norja, portugali, puola, ranska, ruotsi, saksa, tanska, tšekki, unkari, venäjä
- **Available Countries**: Alankomaat, Albania, Angola, Arabiemiirikunnat, Armenia, Australia, Azerbaidžan, Belgia, Brasilia, Bulgaria, Espanja, Etelä-Afrikka, Etelä-Korea, Filippiinit, Georgia, Intia, Irlanti, Islanti, Iso-Britannia, Italia and 33 more

## Ominaisuudet

- Aikataulutus
- Alerts/Escalation
- Asiakastuki
- Asset Lifecycle Management
- Automatisoitu reititys
- CRM
- Etävalvonta ja -hallinta
- Hyväksynnän työnkulku
- Hyväksyntäprosessin hallinta
- Häiriöiden hallinta
- Hälytykset/ilmoitukset
- Inventaarionhallinta
- Itsepalveluportaali
- Jonojen hallinta
- Julkistusten hallinta
- Kapasiteetin hallinta
- Koko tekstin haku
- Konfiguraation hallinta
- Korjaustiedostojen hallinta
- Kyselyt ja palaute
- Käyttöoikeuksien tarkistus / luvat
- Mobiiliyhteys
- Monikanavainen viestintä
- Muutosten hallinta
- Näytön jakaminen
- Ongelmanhallinta
- Ongelmien seuranta
- Palvelupyyntöjen hallinta
- Palvelutasosopimusten hallinta
- Projektien seuranta
- Projektinhallinta
- Raportointi ja tilastot
- Reaaliaikainen chat
- Real-Time Monitoring
- Resurssien seuranta
- Sisällönhallinta
- Suorituskykymittarit
- Tehtävien hallinta
- Tehtävänantojen hallinta
- Tekstin muokkaus
- Tietotekniikan raportointi
- Tietoteknisten resurssien hallinta
- Tietämyksen hallinta
- Tietämyskantojen hallinta
- Tilan seuranta
- Tilintarkastuksen hallinta
- Tilintarkastuksen ketju
- Työnkulkujen hallinta
- Yhteistyövälineet
- Ylläpidon hallinta

... and 32 more features

## Integrations (98 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 83 more integrations

## Support Options

- Sähköposti/Helpdesk
- Usein kysytyt kysymykset / keskustelufoorumit
- Tietämyskanta
- Puhelintuki
- Chat

## Category

- [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software)

## Aiheeseen liittyvät kategoriat

- [IT-palvelu-ohjelmisto](https://www.capterra.fi/directory/30672/it-service/software)
- [IT-hallinta-ohjelmisto](https://www.capterra.fi/directory/10001/it-management/software)
- [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software)
- [IT-omaisuushallinta-ohjelmisto](https://www.capterra.fi/directory/30077/it-asset-management/software)
- [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software)

## Vaihtoehdot

1. [monday.com AI Work Platform](https://www.capterra.fi/software/147657/monday-com) — 4.6/5 (6072 reviews)
2. [Freshservice](https://www.capterra.fi/software/132997/freshservice) — 4.5/5 (751 reviews)
3. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (520 reviews)
4. [TeamViewer ONE](https://www.capterra.fi/software/122252/teamviewer) — 4.6/5 (11629 reviews)
5. [ISL Light](https://www.capterra.fi/software/146892/isl-light) — 4.7/5 (779 reviews)

## Arvostelut

### "JIRA SM removes all barriers from setting up proper customer support portals and flows\!" — 5.0/5

> **Antti** | *7. kesäkuuta 2025* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10
> 
> **Hyvät puolet**: Super easy setup\! JIRA SM integrates seamlessly and awesomely easily to any of your preferred methods of customer contact. In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows.
> 
> **Huonot puolet**: Well, with Atlassian, you always have to cope with Atlassian user interface–but luckily they have paid a lot of efforts recently in this matter. The Atlassian products don’t have that Atlassian-feel anymore to be honest.
> 
> I was amazed how much you can get out of the box with this tool. The easiness of setting the flows up is great. We have gained a lot of control to our customer support requests with this tool.

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### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27. tammikuuta 2026* | Autoteollisuus | Recommendation rating: 9.0/10
> 
> **Hyvät puolet**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Huonot puolet**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2. marraskuuta 2025* | Voittoa tuottamattomien järjestöjen hallinta | Recommendation rating: 10.0/10
> 
> **Hyvät puolet**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Huonot puolet**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

-----

### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **Vahvistettu arvostelija** | *15. toukokuuta 2026* | Lääkärintoimen harjoittaminen | Recommendation rating: 7.0/10
> 
> **Hyvät puolet**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **Huonot puolet**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Vahvistettu arvostelija** | *1. toukokuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 3.0/10
> 
> **Hyvät puolet**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Huonot puolet**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

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## Links

- [View on Capterra](https://www.capterra.fi/software/138769/jira-service-management)

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| en | <https://www.capterra.com/p/227102/JIRA-Service-Management/> |
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