Livestorm

Great of online webinars

Kommentit: Great tool for our purpose - new feature launch webinars, including demo and Q&A. Easy signup for our users and opportunity to have the on-demand webinar recording. There are a few cool integrations we would like to try out as well with the future webinars.

Hyvät puolet:

We used Livestorm for new feature launch webinars. We were looking for a webinar platform that would have the possibility to have interactive webinars with the option of inviting users to speak on the stage and ask their questions. Livestorm delivered just that.

Huonot puolet:

They offer UTM tracking for signups but it is only visible after downloading the csv file. For some reason, the main dashboard UTM cells were empty.

Easy to set up and operate for customer webinars

Kommentit: We switched to Livestorm after a bad experience with a branded product in a middle of a series of webinars. The learning curve to get adjusted to the new product was surprisingly fast and we could continue the webinar program without any delay. The presenters and audience did not really notice that we changed platforms !

Hyvät puolet:

Possibility to rehearse the webinar, greatly contributes to improve delivery and logistics

Huonot puolet:

Customisation of interface is a bit basic with too many restrictions on layout

DON'T subscribe to Livestorm!!!

Kommentit: - It is very difficult to run a video from a Powerpoint presentation on the platform, the sound simply doesnt work. You have to download other softwares and have a very special organization to make it work. Of course when it's your first webinar and you have no idea what the hell is going on... you are happy to be organized and rehearse as it took us 24hours to figure it out, thanks to the ZERO HELP from customer service!
- Sometimes... you don't know why or when... your speaker's Powerpoint presentation wont work on Livestorm. It will only be a black screen... For NO REASON AT ALL!!! Just that the platform is not technically ready!!! Again, we were luck to rehearse in advance but I lost 48hours of the time of a very important surgon who was my speaker and stressed out a lot about this technical problem, she went to buy new webcams, eternal microphones.... we even payed for 12hourse help from a technician to go see her in Israel and try to figure it out!!! Nothing worked! Of course NO CUTOMER SERVICE was answering my complaints except only one hour before the webinar to tell me that it wasnt a fixable problem... I had to PAY AN OTHER SUNSCRIBTION TO ZOOM 1 hour before my webinar and send the new link to all my participants... of course it worked perfectly on zoom in one second!
I cant tell you how disapointed I am in Livestorm, I have no trust in them anymore, I am complaining to everyone about it and cant even get an answer for the customer service !

Hyvät puolet:

The design of the software is nice. We chose it originally because it is a French company.

Huonot puolet:

This software is not ready to be used for the general public. I have had many technical problems that completely enabled my webinar to start, mostly because of incompatibility with Powerpoint presentations. Powerpoint presentations are often at the core of a webinar... there CANT BE ANY INCOMPATIBILITY! Also, there is NO COMPETENT NOR ACTIVE CUSTOMER SERVICE. I am paying 2500 dollars a year to speak to a chat bot and maybe have someone answering my questions 24hours after I need an answer!!! ALSO, it is extremely EXPENSIVE, has no cost flexibility, if you need only one month webinar with more than 250 subscribers you have to pay for the whole year

Outstanding product - best combination of features I've found

Kommentit: It has allowed us to pivot our face to face solutions into online ones, rapidly and cost effectively, to respond to the business challenges introduced through the Covid-19 pandemic. Our customers are happy and responsive, and we haven't had any utilization issues or problems from any client thus far. The customer service is excellent, although I would enjoy a live chat functionality, and honestly after investigating many other platforms, I can say this one beats the competition hands down.

Hyvät puolet:

For us, the crucial aspects were the customisation of the registration process (in this case via Zapier which we already use) and the ease of applying consistent branding across multiple webinars with the Duplicate option. The reporting is detailed and simple to use, and the metrics regarding attendance have given us key insights into our user base. The ease of on-demand and replay features also stands out. Lastly, the customer support has been outstanding. I absolutely recommend this product, we were up and running with a branded webinar in less than 10 minutes.

Huonot puolet:

Honestly, the platform does everything we need. If I had to highlight anything, I'd like to be able to customise reporting a bit more and b) the process of asking for an export, waiting for a mail, and then downloading the export is a bit clunky. I've had several issues with invites being flagged as spam, despite clients whitelisting the relevant domains, and it would be nice to be able to register (rather than invite) people for a webinar directly from the dashboard rather than requiring Zapier, and it would be nice to customise the timing of the triggered mails going out before/after a webinar.

Livestorm or how to organize a webinar with peace of mind

Kommentit: Very good experience with Livestorm to organize an online training: simplicity and efficiency in the use for the participants as well as for the preparers of the event, with the possibility to collect interesting statistical data compared to other software of the kind. I highly recommend this service!

Hyvät puolet:

-Easy to use for administrators, speakers and participants ; -No technical problems found during our webinar which hosted almost 200 participants with 6 speakers and 3 technicians ; -This service will be gladly used for our future online events ; -Ease of obtaining analytical results for the company and ergonomic comfort

Huonot puolet:

-Some analytical results difficult to obtain (e.g. participants by city) -Some technical problems encountered with some speakers in preparation of a webinar

Glitchy and Problematic from Day 1 - Gave them multiple chances to fix and rectify

Kommentit: We had a screenshare issue with our very first webinar. We were advised by support to use a different browser, told to reset some settings on our devices to let it better perform. Tested this in a test webinar, inquired if we'd need to reset before each webinar, and they said no, but it continued to be problematic. Then we started having audio issues and blurry imagery. We thought that when comparing webinar softwares, the one thing that everyone was doing well was the core of the technology - being able to display screen + video + audio without problem on everyone's devices. We were only really comparing the niceties that come with it (marketing features) but we deeply regret making that assumption. We ended up with 3-4 botched webinars that made a poor impression on potential customers, and support wasn't interested in compensating us for the inconvenience, which is why I'm writing this: to alert other users who might be giving this company too much credit for things to work the way they're supposed to. You shouldn't have to bend over backwards to show your screen, video, and audio without a hitch.

Hyvät puolet:

Nice registration pages. Ability to have multiple moderators assisting with answering Questions & Chats. Email reminders prior to event start. Nice reporting.

Huonot puolet:

Showing my screen on a Mac was glitchy and inconsistent, and pixelated & blurry at times. Audio issues that made me sound like a frog, despite using multiple different audio inputs. Confusing interface with "Sessions" vs. "Webinars" and peculiar way to modify options for each webinar (or session?). No willingness by support to offer any compensation for multiple botched webinars.

Professional and engaging!

Hyvät puolet:

We use Livestorm for the weekly webinars we run in our 7-week online leadership program, Leadership Beyond the Theory. For past cohorts, we used a different webinar software, but Livestorm is brilliant - we will never go back! Our students love the interactive nature of it (polls, chat and questions are really easy to see and use), and from a moderator and host point of view, it's incredibly easy and fun to use. The reminder emails are awesome and I'm confident that the emails led to an increased attendance rate overall. Did I mention how great the polls are? Really useful for collecting important customer information. Great customer service, even with the timezone difference between France and Australia they made time to video call me and help with different bits and pieces. Highly recommend!

Huonot puolet:

The only thing that I found tricky was making sure our internet was strong enough to run it at a high quality - the other webinar software we used was an app on the computer so quality was the same all the time, but because Livestorm streams through the internet you have to have good speeds (which Australia typically doesn't! When we ran the webinars from the US we had more than enough internet strength to run a really high-quality video).

Experiencing the difference with Livestorm.

Kommentit: It was good getting to know a more sofisticated page rather than Zoom and the classic ones.

Hyvät puolet:

That it had e personal page to sign in during enrollment.

Huonot puolet:

It seemed to me that it was anticipating a lot of Integration from my end because It was micromanaging a lot of steps during enrollment.

First use of Livestorm

Kommentit: For the moment I only test a live session with a few number of user. In 3 weeks we test it with many sessions in parallel with 50 to 100 person in the same time. I hope every thing will be ok.

Hyvät puolet:

It is really easy to use. The enterprise page is really well done. It is easy to change options (replay or not, mails sent,...) for the live session.

Huonot puolet:

It is quite difficult to understand differences between administrator and moderator. I hope that there won't be web problem when having many sessions in parallel.

Easy Webinar Software

Hyvät puolet:

Ease of use Integrations Quick customer support

Huonot puolet:

Would like to have better management of people who join webinars (bulk export from all webinars, CRM, ...)

Go for it, cocorico !

Kommentit: I can really promote my business to a large panel of people, there is no download needed for the users, there is a unique and personal link for acces to the room for each attendee so i'ts safe !
I will also implement my livestorm page to my website with the program of my online meetings, I'ts very practical,

Hyvät puolet:

The fact that with livestorm my compagny LET'S DRINK SAS can reach people whom not attempted beacause they left their contact information during the inscription process, so I can re-schedule.

Huonot puolet:

sometimes there is beugs, but they fixed it fast

Great for Executive Peer Exchange

Kommentit: I have had a very positive experience with Livestorm and would recommend it. I only have the one issue with the service, which I am hoping they will fix and expect they will. The team is responsive and the product is easy to customize. The deployment is great and the data tracking is better than I have experienced with other solutions.

Hyvät puolet:

Outside of a Chrome browser there is no need for additional software, this is a major plus in my opinion and the ability to add participants to the "Stage" for more interactivity is excellent.

Huonot puolet:

The "Follow Up Survey" in this software does not exist. The user is forced to an external survey which loses 100% of the user tracking data making the follow up very weak. If the tool is to be used in any way to drive biz dev, this is likely a bad option. It is surprising actually, because the coding and product itself shows that there is talent behind the programming so the additional of a simple survey should be a no-brainer.

Livestorm: Partnerships & progress

Kommentit: We realise that in a proper partnership with Livestorm we will be able together to cross pollinate your product across our vast network of industry and corporate connections.

Hyvät puolet:

The Livestorm software is beneficial for our Council members spread across a huge regional and remote region of Australia, for connecting with national and international First Nation communities.

Huonot puolet:

The main feature we are seeking is the capacity as an Administrator to, with consent, mute a participants microphone or camera depending on what is happening on their side. We would also really appreciate the capacity to upload documents direct into the Meeting room chat area, not just public facing Dropbox etc.

The best so far

Kommentit: It's been great, although pricing is quite high. The whole subscription based on active contacts per month, instead of number of participants per session, makes this tool a bit pricey.

Hyvät puolet:

It's really easy to set up, email templates and registration page all look really professional. Design-wise, it looks great, as well as works great.

Huonot puolet:

I wish I could name each session within an event with individual names. For this reason, I've had to create several different registration pages for webinars with different contents - It would be better to use the same registration page, and display different sessions with its own descriptive webinar name.

Best Software for Meetings

Kommentit: Training my clients has not been easy. But everything has been running smoothly since I started using Livestorm. I now conduct all my training sessions in real-time. I only need internet connection to access the platform from any place with a browser. No download is needed.

Hyvät puolet:

I can manage attendees easily through screen sharing. It is easy to set up webinars. The interface is user-friendly making it easy to use. With the interactive interface, I can invite users to speak on the stage and ask their questions.

Huonot puolet:

It doesn’t support PowerPoint presentations. The sound is not working with the PowerPoint presentations. So, you need to download additional software to integrate so you can hear the sound.

Wonderful for Webinars, Less Great for Bigger Events

Kommentit: It's fantastic for webinars. We host a few webinars a month in Livestorm and it's easy to use and affordable. Best solution for such a simple use case.

Hyvät puolet:

Livestorm is affordable and intuitive and it's probably my favorite introductory software for webinars. It's so easy for people on your team to use and it automates your event communications and allows you to have webinars available on-demand as well.

Huonot puolet:

There are some features that I know are features but feel like bugs. For example, when you use the event automation to play videos in succession, there's an issue where it'll play two audio feeds simultaneously so it sounds like an echo. And also, if someone joins partway through a session, the video feed will start from the beginning but the chat feed is in real time so it's not synced up.

So easy and intuitive, for us and our customers!

Hyvät puolet:

The fact that we can schedule our webinars and LiveStorm does the rest - automated reminders for attendees, and automated follow up emails with links to view the replay of the webinar, and we get tons of data about our attendees that we can use to drive new leads. We have used a lot of webinar platforms in the past, and LiveStorm is far and away the easiest, simplest, and most reliable. We also noticed a large jump in user engagement - the interface for attenedees is just as intuitive, and our chat engagement from our attendees is way higher in LiveStorm than it ever was previously. Overall, this is a great webinar platform and we have been happy customers from the moment we switched. Gilles and team are always quick to reply when we need them as well.

Huonot puolet:

The quality of the recorded replays could be better, but they are working on it. Other than that, its all great!

The system failed 2 hours before my webinar and they did nothing except to say sorry

Kommentit: A horrible night mare

Hyvät puolet:

Ease of use, efficient reporting system..

Huonot puolet:

the software crashed 2 hours before the event. disaster

Experience from the last 2 months

Kommentit: Great experience, easy to use and friendly support staff.

Hyvät puolet:

I love the easy functionality with bringing speakers onto stage (or removing them), playing media that you upload directly and the features with the attendees (chat, questions, polls).

Huonot puolet:

I would like to put forward the following considerations for future roadmap: - Provide organiser with the ability to change colour of webinar room - Sometimes people place questions in the chat room. Provide Moderator with the option to move chat to questions tab. - Provide ability to delete all previous polls. - Provide ability to re-order: o Webinars on the dashboard according to alphabet, dates or own choice o Rearrange presentations in shared media o Rearrange speakers according to own choice on the registration page. - Private chat with moderators/speakers. - Provide moderator/team member to also join as an attendee on another device. Whenever I host a webinar on my laptop, I “attend” on my mobile phone to see the same experience of the attendees and then I can trouble shoot from both sides. It would also be great to be able to host more than 1,000 attendees. Would like to use the platform for hybrid events, but we cannot feed a live feed + have presenters or slides on stage.

For ongoing development, support, and easy functionality, it can't be beat.

Kommentit: We found Livestorm on a whim as we were exploring different webinar tools. The good:
AMAZING customer service. Their team is located in France, but that hasn't impacted us negatively at all as an America-based business. They're very helpful and super responsive. Easy landing pages and instant emails. That was the biggest selling point for us. I don't have to create a new landing page for each webinar - Livestorm just generates it. Then, they send out reminder emails (that I can customize) without me having to worry about it. Huge time-saver. Attendees don't need to call in. Sound is right on the webinar page. Boo-yah. The bad:
Video quality has been pretty low when we've recorded it to send out replays - not sure how this compares to other platforms, but it's a bummer when we're doing a screenshare and the text isn't readable. Seems to have some connectivity issues for certain attendees. Not sure what the common thread is yet - maybe non-Chrome users? Also, you must have the latest version of Chrome to give a proper screenshare, and you must download a Chrome extension to do the screenshare. Very minor, all things considered, but there it is. All in all Livestorm has been great for us so far! They make webinars super easy, and again - their support is fantastic. They just released integration with Zapier, which I'm excited to take advantage of.

great live event platform!

Hyvät puolet:

it was incredibly simple to use - both from the speaker end and the admin end. setting up an event and the landing page is straightforward, and having the reminder capabilities within the platform is very useful. i didn't realize until after our event that I could've linked those who RVSP'ed on LinkedIn to the platform itself, so I'll definitely use that in the future. We aren't running any complex events, just a live roundtable chat and some upcoming webinars, so this was a great solve for our needs.

Huonot puolet:

from my experience and use case, none that i can call out at this time.

Reliable platform for online events

Kommentit: Livestorm is easy to use, stable, customer-friendly and reliable.

Hyvät puolet:

When we chose to work with Livestorm, the integration was fairly easy. The Livestorm platform is very user-friendly, even intuitive – given one has worked with a webinar platform before. Registration pages are fully customisable, which is a great advantage for any company. Webinars are stable even when some of the speakers do not have the best Internet speed. Livestorm sends information about all updates and new features via email, which is very helpful. They also give you a heads-up if there is to be some platform maintenance, so that your online events are safe and you do not have to deal with unexpected technical issues. Livestorm customer support are very friendly and helpful.

Huonot puolet:

Invitation emails (for speakers as well as attendees) could be customisable. At present one can only customise the confirmation emails, reminders, etc. You have to remember to set up all system emails before the webinar. If your plans change and you decide to send an extra, unscheduled after-event email to attendees, you have to send it externally.

live on

Kommentit: great experience where to learn a lot about a new world, the new world during the pandemic showed what we can't stop

Hyvät puolet:

wonderful, my daily lives to talk to staff and customer has never been easier

Huonot puolet:

its reach is still small, it can show the program more to people and increase the reach of this great tool

Perfect for my company!

Kommentit: Overall, very happy. Our customers are thrilled with the ease of use and quality!

Hyvät puolet:

We started our business as a strictly in-person experience in NYC and had a great following. When the pandemic broke, our business suffered immediately. However, Livestorm saved us by allowing us to create a virtual experience that was similar to our in-person services, but gave us the opportunity to reach out to more people from more places all around the world!

Huonot puolet:

Customer services could be better. When I have a question or problem, it is difficult to talk to a real person.

Solid performance

Kommentit: We had been looking for the right combination of performance and toolsets for hosting live and recorded webinars for our IT business, and many laid big claims but did not deliver on reproduction quality or latency. The results we received on Livestorm were exactly what we were expecting - minimal delay, low latency, no buffering, smooth audio quality which allowed us to put together a very professional production.

Hyvät puolet:

The ease of getting our first webinar off the ground was a delight. Having trial ran several other contenders, we found that getting up and running out of the box was rather intuitive, and did not result in any significant headaches. No lag in the audio/video were seen in our test/trial production, and no reports from viewers on our live webinar or recorded version. The marketing tools are decent (could use a bit more ability to customize email templates - or perhaps I just haven't found the keys to that part of the castle yet. All-in-all, a very stable platform with outstanding performance where it matters most, delivery of product.

Huonot puolet:

Nothing that really stood out as a major detractor - I could ask for an easier way to distribute in-webinar resources (downloadable PDF aids) without requiring the use of 3rd party file sharing sites such as DropBox. Email template editor is a bit sparse. Would like to have the option to upload an HTML email template so that full corporate branding could accomplished. We use OBS to perform scene overlays - and found that using OBS-Camera required us to mirror the output so that viewers saw things in the correct orientation. No deal breakers, certainly.