Dynamics 365

Dynamics 365

4 / 5 109 reviews

Average Ratings

109 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

Vendor Details

  • Microsoft
  • https://dynamics.microsoft.com

About This Software

Integrated business management solution that automates financial, customer relationship and supply chain processes.

  • "What If" Scenarios
  • Accounts Payable
  • Accounts Receivable
  • Activity Tracking
  • Ad Hoc Reports
  • Ad hoc Analysis
  • Ad hoc Query
  • Annotations
  • Asset Management
  • Audit Trail
  • Balance Sheet
  • Bank Reconciliation
  • Benchmarking
  • Billing & Invoicing
  • Budgeting & Forecasting
  • CPA Firms
  • Call Center Management
  • Capital Asset Planning
  • Cash Management
  • Collections
  • Compliance Management
  • Consolidation / Roll-Up
  • Contact Discovery
  • Contact Import/Export
  • Contingency Billing
  • Contract Management
  • Customer Database
  • Customer Portal
  • Customizable Invoices
  • Dashboard
  • Data Analysis
  • Data Source Integrations
  • Data Visualization
  • Dispatch Management
  • Donation Tracking
  • Donor Management
  • Dunning Management
  • Electronic Signature
  • Expense Tracking
  • Financial Reporting
  • Fixed Asset Management
  • Forecasting
  • Functions / Calculations
  • Fund Accounting
  • General Ledger
  • Government
  • Hourly Billing
  • Income Statements
  • Interactive
  • Inventory Control
  • Invoice History
  • Job Management
  • KPIs
  • Key Performance Indicators
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Mobile Access
  • Mobile Payments
  • Multi-Company
  • Multi-Currency
  • Multi-Department / Project
  • Multi-Department / Project
  • OLAP
  • Online Invoicing
  • Online Payments
  • Partnership Accounting
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Private Dashboards
  • Profit / Loss Statement
  • Profitability Analysis
  • Project Accounting
  • Project Billing
  • Project Budgeting
  • Prospecting Tools
  • Public Dashboards
  • Purchasing
  • Purchasing & Receiving
  • Quotes / Estimates
  • Recurring/Subscription Billing
  • Revenue Recognition
  • Routing
  • Run Rate Tracking
  • Scheduling
  • Scorecards
  • Service History Tracking
  • Service Ticket Billing
  • Spend Management
  • Strategic Planning
  • Subscription Billing
  • Tax Calculator
  • Tax Management
  • Technician Management
  • Themes
  • Time & Expense Tracking
  • Trend / Problem Indicators
  • Trust Accounting
  • Version Control
  • Visitor Identification
  • Visual Analytics
  • Widgets
  • Work Order Management

Dynamics 365 Latest Reviews

Automatically translated. Show original review

Unresponsive, unintuitive, bug-riddled

1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved. Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Pros: It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Cons: The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot Drop-down menus are not generated automatically Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data. Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day) The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently) But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree. Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE? This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

Automatically translated. Show original review

Companies shouldn't purchase Microsoft Dynamics, our company regrets doing so!

1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The problem with a lot of reviews is that they only get the first impression of the software and they don't have the time to truly use the software on a daily basis with real data and customers. The company I work for has been using Microsoft Dynamics for around a year and it has been a complete nightmare since day one. As a result, I strongly recommend companies not use Microsoft Dynamics. Microsoft Dynamics is littered with critical technical issues. We have been having continuous issues with data deleting itself without our consent or any forewarning. This has cost our company considerable time and money and loss of data. Worst of all their support is horrible. They are difficult to get hold off and you get thrown around many Microsoft departments and no one knows anything about Microsoft Dynamics specifically. From my experience, I believe there are only 2-3 actual technical support operators in the Asia Pacific region and this is for Microsoft's flagship CRM product. Microsoft has shown little interest in resolving our technical issues we have had with our very stock standard and most up to date cloud version of Microsoft Dynamics. The interface is complex and clunky and when performing actions and tasks it's like playing a slot machine you don't know if you're going to get lucky and it will work or whether you will encounter a completely unintelligible error message. There's also very little compatibility with other modern cloud platforms like Zendesk and MailChimp. The software is slow and it feels like it is normal operating system software working through a cloud connector rather than software written for the cloud. You should not purchase Microsoft Dynamics, you will run into technical issues and when those issues occur there will be no support to assist you. If something goes wrong and you need to restore data you will be stuffed and your business will be significantly disrupted. Microsoft Dynamics isn't cheap either, and you will likely need the help of consultants/contractors who have used it before to get it working for you. Our company if currently assessing alternative CRM's.