Olemme auttaneet yrityksiä valitsemaan
parhaita ohjelmistoja jo 18 vuoden ajan

Dixa
Mikä on Dixa?
Dixa on seuraavan sukupolven puhelinkeskusohjelmisto tuotemerkeille ja asiakastiimeille. Vastaa puheluihin, sähköposteihin, chat-keskusteluihin ja Facebook- ja WhatsApp -viesteihin reaaliajassa selaimesi ikkunasta. Hanki laadukas VoIP paikallisilla hinnoilla ympäri maailmaa ja lisää tai vähennä sen laajuutta tarvittaessa. Hinnoittelu on alkaen 99 $ edustajaa kohden kuukaudessa. Nauti edistyneestä reitityksestä, IVR-järjestelmistä, automaattisesta takaisinsoitosta, suorituskykytilastoista, sisäänrakennetusta CRM-järjestelmästä ja muista ominaisuuksista, jotka parantavat edustajan ja asiakkaan kokemusta.
Kuka käyttää tuotetta Dixa?
Dixa on tarkoitettu kaikenkokoisille yrityksille ympäri maailmaa. Tarjoamme ratkaisuja kaikille asiakaspalvelutiimeille, olipa kyseessä sitten pienyritys, puhelinpalvelukeskus tai täysimittainen asiakaspalvelukeskus.
Mietitkö vielä, onko Dixa hyvä valinta?
Vertaa suosittuun vaihtoehtoon

Dixa
Arvostelut tuotteelle Dixa

Excellent performance
Kommentit: We have compacted better in the work
Hyvät puolet:
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it
Huonot puolet:
We do not find a major problem with this platform, I just hope that the text options in voice improve a bit
Myyjän Dixa vastaus
7 vuotta sitten
Thank you for your review, Luimer!
Huomioon otetut vaihtoehdot:
Dixa - Great Omnichannel/CRM Software
Kommentit:
Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail.
Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time.
Hyvät puolet:
Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience.
Huonot puolet:
The Analytics and reporting gives you the fundamental information but the package needs enhancements.
Huomioon otetut vaihtoehdot:
Be ware of trick-sale upgrades.
Kommentit:
It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment.
The soulution we have now, is back to the original, but at an increased price.
If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period.
Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator.
Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything.
Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use.
Hyvät puolet:
The software uses queue for email routing, as in a telephone system.
Huonot puolet:
We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.
All in one place
Kommentit:
We have seen a significant improvement in the software compared to what it was when we first
adopted it both in respect of the upgrades and their customer support.
We would like to wish Dixa to continue on this path of improvement to provide their customers with a
product that meets the customers’ evolving needs.
Hyvät puolet:
We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs.
Huonot puolet:
Having used Dixa over the past year, we have experienced some of the following issues: We could not use the software to call some of our contact numbers; Some of the customer correspondence would not be delivered properly and we would only see an empty file; Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications.
Myyjän Dixa vastaus
6 vuotta sitten
Hi Jonas, Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)
Cheap, efficient and all about customization, this is what I can say about using Dixa.
Kommentit: It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.
Hyvät puolet:
We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :)
Huonot puolet:
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.
Myyjän Dixa vastaus
7 vuotta sitten
Thanks for the great review, Elizabeth!
Scam
Hyvät puolet:
Features were decent. Setup was painless for the most part.
Huonot puolet:
They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM!

Easy to start and excellent quality
Kommentit: We are using the service constantly for one and half year already by our support and sales departments. We really enjoy their service level, and PI phone software! Keep this level please!
Hyvät puolet:
The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality
Huonot puolet:
they don't have iOS app at this stage but it is on their road map
Myyjän Dixa vastaus
6 vuotta sitten
Hi Dmitry! Thank you for reviewing us, we are happy to hear you are enjoying Dixa. We are looking forward to continuing to work with great customers like yourself and improve our product even more :)

Excellent cloud solution for your callcenter with a reasonable cost!
Hyvät puolet:
We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.
Huonot puolet:
IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.
Myyjän Dixa vastaus
7 vuotta sitten
Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing?
Phone system with a twist
Kommentit: Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
Hyvät puolet:
I have grown to like the platform as it works almost like a ticketing system with phone calls.
Huonot puolet:
You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.
Myyjän Dixa vastaus
6 vuotta sitten
Hi Mark, Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!
Dixa Review
Hyvät puolet:
Easy setup of phone/chat/email in the desktop app.
Huonot puolet:
I think there should be an android/iOS app
Myyjän Dixa vastaus
6 vuotta sitten
Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)
A great software and a great partnership
Kommentit: I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback. It doesn't feel like we have bought a service, it feels like a great partnership.
Hyvät puolet:
Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day.
Huonot puolet:
As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback.
Myyjän Dixa vastaus
6 vuotta sitten
Hi Johan! Thank you for the review, we are happy to get to work with you all and are looking forward to growing with you :)
Overall very good customer service system
Hyvät puolet:
The notification system is really great - it overtakes your screen when a customer makes contact. It is perfect for the quick reaction towards your customer.
Huonot puolet:
We have experienced that the customer does not receive emails written from the system and it is not possible to change the color of text in the chatflow function on your site.
Myyjän Dixa vastaus
6 vuotta sitten
Hi Emilie, Thank you for taking the time to review us, we appreciate the feedback :) Did you see with our latest update you can now choose any color you like for our chat widget and then the chat bubbles will appear in that color too? Check out: https://app.getbeamer.com/dixa/en/product-preview-new-chat-widget for more details, but the update has already been released! Please don't hesitate to get in touch if you have any questions or come across any other issues :)
Dixa review
Kommentit: We mainly use dixa for our IT helpdesk and we were able to have on system with technicien in different country. We mainly use the call application.
Hyvät puolet:
- Easy to implement. - Not expensive - Easy to use for user - Work for all users arround the world
Huonot puolet:
- Even if you take the call quickly, customer have to wait a little bit to be able to hear you. - not possible to make complex call routing with several queue.
Myyjän Dixa vastaus
6 vuotta sitten
Hi Arnaud, Thank you so much for reviewing us. We are very happy to hear you are enjoying using Dixa and we look forward to continuing to improve our product for you :)
Makes the day a lot easier
Kommentit:
Very nice. Makes multiple users on the same email alot easier.
Still missing some features like intern chat/messagecenter.
Hyvät puolet:
Easy to use. Many features that makes the everyday work a lot easier. Structured and easy to find what you are looking for.
Huonot puolet:
Customer service is lacking. Especially the chat feature. Too many standard answers. An example was that mailing wasn't working. And the customer support offered me to do a check on the issue and get back to me on email (which wasn't working) When in contact with danish support everything is perfect!
Myyjän Dixa vastaus
6 vuotta sitten
Hi Luisa, Thank you for reviewing us :) We appreciate the feedback and will continue to improve our product to make your days even better!
Excellent customer service and great performance at a hard to beat price
Kommentit: Has helped us gain sales by providing awesome customer support!
Hyvät puolet:
We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.
Huonot puolet:
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly!
Myyjän Dixa vastaus
7 vuotta sitten
Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)
easy to implement and manage. easy to use. very good set of features.
Hyvät puolet:
Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.
Huonot puolet:
No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts...
Myyjän Dixa vastaus
7 vuotta sitten
Hi Nermin, a big thank you for your review! It's true that we don't do text to speech for recordings in-app yet, but we can certainly make some on request. We've done that previously for customers. The quality varies a bit, depending on which languages you need them for. If you'd be interested in some text to speech announcements/messages, you know how to get in touch with us :-)
It is convenient to use dixa for a call-center and easy to build a team work upon each business proc
Kommentit: Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.
Hyvät puolet:
Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.
Huonot puolet:
Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.
Myyjän Dixa vastaus
7 vuotta sitten
Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.
A great business solution
Kommentit: The best thing about this software for us is that it solves a problem with a remote staff member and it is easy to use with good technical support.
Hyvät puolet:
Ease of use. Integrated phone, chat and email. reasonable call rates.
Huonot puolet:
You have to pay for an extra person to be able to monitor staff
Myyjän Dixa vastaus
6 vuotta sitten
Hi Faye, Thanks for the review! We are happy to get to work with you :)
Dixa for Business moving oversees
Kommentit: The customer support is fantastic. Help is fast and reliable.
Hyvät puolet:
The software from Dixa is fantastic. I was able to use it to keep in touch with my local clients back home. It allowed them to call a local number and for a closer relationship with the client.
Huonot puolet:
The cost for me was slightly prohibitive. That is not to say it would not be ideal for a larger business. As I run a small online company it was not viable to continue. I would still recommend Dixa to anyone who moves their business location oversees.
Myyjän Dixa vastaus
6 vuotta sitten
Hi Dion, Thank you for taking the time to review us and for the feedback :). We appreciate your support!
Easy managable and user friendly interface. Good product. Reasonable Price.
Kommentit: Good communication with their team, user friendly interface, smooth API.
Hyvät puolet:
Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.
Huonot puolet:
Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).
Myyjän Dixa vastaus
7 vuotta sitten
Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)