--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Alcea Helpdesk käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alcea Helpdesk Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Issue Tracking-ohjelmisto](/directory/30675/issue-tracking/software) > [Alcea Helpdesk](/software/163894/fit-helpdesk) # Alcea Helpdesk Canonical: https://www.capterra.fi/software/163894/fit-helpdesk > Alcea HelpDesk on kokonaisvaltainen seurantajärjestelmä, joka sisältää ongelmien seurannan, tietämyskannan sekä sopimusten ja mahdollisuuksien seurannan > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Alcea Helpdesk? Sopii loistavasti yrityksille, joiden on seurattava raporttien kohteita. Järjestelmä auttaa parantamaan asiakaspalvelua ja sisäisten tiimien suorituskykyä. Se palvelee pieniä ja keskisuuria yrityksiä. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **5.0/5** | 3 Arvostelut | | Helppokäyttöisyys | 4.3/5 | Based on overall reviews | | Asiakastuki | 5.0/5 | Based on overall reviews | | Vastinetta rahalle | 5.0/5 | Based on overall reviews | | Ominaisuudet | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Alcea Technologies - **Location**: Ottawa, Kanada - **Founded**: 1997 ## Commercial Context - **Lähtöhinta**: 20,00 CAD - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti - **Available Countries**: Alankomaat, Arabiemiirikunnat, Argentiina, Australia, Belgia, Brasilia, Chile, Costa Rica, Dominikaaninen tasavalta, Ecuador, Espanja, Etelä-Afrikka, Irlanti, Iso-Britannia, Israel, Italia, Itävalta, Kanada, Kolumbia, Kreikka and 22 more ## Ominaisuudet - Alerts/Escalation - Tietämyskantojen hallinta ## Support Options - Chat ## Category - [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software) ## Vaihtoehdot 1. [Jira](https://www.capterra.fi/software/19319/jira) — 4.4/5 (15367 reviews) 2. [JIRA Service Management](https://www.capterra.fi/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3425 reviews) 4. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Arvostelut ### "FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system." — 5.0/5 > **Lisa** | *29. tammikuuta 2018* | Recommendation rating: 10.0/10 > > **Hyvät puolet**: By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some. > > **Huonot puolet**: The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required. > > Easy to set up and maintain. A price effective solution. ----- ### "Easy to use and stay on top of tasks" — 5.0/5 > **Haylie** | *1. marraskuuta 2017* > > **Hyvät puolet**: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed. > > **Huonot puolet**: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system. ----- ### "Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval" — 5.0/5 > **Justin** | *26. tammikuuta 2018* | Jälleenmyynti | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability. Support was great. Tough questions were always answered quickly by a developer. > > **Huonot puolet**: It can be a bit verbose. As with any customizable solution careful thought is needed in the design phase > > A solution that fit the needs of our team ## Links - [View on Capterra](https://www.capterra.fi/software/163894/fit-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data