Mikä on Zendesk Suite?
Zendesk Suite on asiakaspalveluratkaisu, jota on helppo käyttää ja joka skaalautuu yrityksesi mukana. Zendeskiä käyttävien yritysten asiakastyytyväisyys paranee keskimäärin 25 prosenttia ja asiakaspalvelijoiden tuottavuus 30 prosenttia – mittakaavasta riippumatta. Toiminta asiakkaiden kanssa tapahtuu yhdessä käyttöliittymässä, jossa on verkkopohjaisia widgetejä, valmiita vastausvaihtoehtoja ja monia muita ominaisuuksia. Ohjelmiston saa käyttövalmiiksi nopeasti. Zendesk Suiten työkaluihin kuuluvat Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore ja Sunshine Conversations.
Kuka käyttää tuotetta Zendesk Suite?
Yli 160 000 yritystä luottaa parhaan mahdollisen asiakaskokemuksen rakentamisessa Zendeskin asiakaspalveluratkaisuun. Tämä tehokas ja joustava ohjelmisto skaalautuu minkä tahansa yrityksen tarpeisiin.
Mietitkö vielä, onko Zendesk Suite hyvä valinta?
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Arvostelut tuotteelle Zendesk Suite
Great tool to Develop a great Customer Success
Kommentit: Our overall experience with Zendesk Suite was very pleasant, we have established a successful Customer Success team, now we are working to maintain the quality of our service.
This solution is really great, very easy to use and have an elegant interface. We improved our customer support tickets management as well as our internal IT tickets.
One issue that they could improve is the free trial, they only offer 14 days instead of 30 days like many other companies. In addition we send a request to their Customer Support and no much help received.
Huomioon otetut vaihtoehdot:
Zendesk Suite: Assuring top quality customer support for our sunglass business
Kommentit: I have had a really good overall experience with Zendesk Suite. Our business has used the program to effectively manage and close deals, prioritize and organize customer questions, and keep an eye on potential sales prospects. Our team can simply access and use the data and resources they need to deliver the best customer assistance thanks to the seamless interaction with other applications and services. The software once saved me time and allowed me to concentrate on other crucial responsibilities by rapidly detecting and resolving a client issue. This personal experience has strengthened my conviction that Zendesk Suite is a valuable resource for enhancing customer support in our sector.
The incredibly straightforward and user-friendly interface of Zendesk Suite is one feature I really value because it enables our staff to respond to consumer questions and issues regarding their purchases promptly and effectively. Our team's productivity has increased dramatically as a result of this ease of use, and we are now able to give our customers better service. We can administer Zendesk Support Suite in more sophisticated ways, including adjusting the permissions of certain users, thanks to the extra administration options. It also has a vast integration with our platform.
The customization restrictions of Zendesk Suite are one feature I find annoying. Advanced features like Regex are absent. Additionally, less complex automation rules such executing triggers that are established for a specific time period. Again, there aren't many search options, which makes it difficult for customers to find a specific ticket.
Kommentit: Upon the questionnaire of more than 80 people in the department regarding Agent Workspace, we received zero positive reviews, and 10% of agents replied that they would consider quitting the company if the service remains working like that. For that price, the service is not worth recommending, and if you did not yet decide wherever Zendesk is for you, we would advise reviewing other companies.
Wide variety of services: HelpCenter, chats, e-mails, there are a lot of integrations. But while there are many services, and we do appreciate their stability, the mistakes and bugs will not be addressed, and you will be completely trapped with those issues.
-Regardless of how much you pay, your feedback will be ignored, even if it is widely supported by the community.-Zendesk forces you to transfer to their new system, “Agent Workspace,” which lacks major features that are present in the Classic Chat Widget. Despite any arguments, they took the position, “We will not update the old system, so transfer to the new.” When transferring to the new system, Zendesk lacks attention, understanding, and proper support. Agent workspace does not work as promised (later, more on that). -Horrible support. I cannot emphasize that enough, but every manager in my team constantly complains about the inattentiveness and lack of basic comprehension abilities of Zendesk managers. Unless you involve your personal manager (who does not answer support questions), your issues will be paid zero attention to. They will not accept any feedback. Most importantly: if the question cannot be answered with a link or a shortcut, the support team forwards your issue to tickets. Moreover, in 30% of cases, support will resolve the tickets without giving your replies. As a support manager of many years, I cannot imagine the level of disregard for a paying customer who needed to close the requests without a reply. -Agent workspace: slow performance. Translation does not work on mobile SDK. Skillbase routing doesn't work, inconsistent ticketing system, and an inconsistent tag system.
Efficient and Versatile
Kommentit: Ticket management, live chat, call center integration, and knowledge base management but also the ability to customize the software to fit specific needs is a major bonus! :)
Ease of use and intuitive interface, which makes it easy for agents to navigate and resolve customer issues quickly, and the help and customer support Zendesk offers.
The price can be steep for young companies, but the ROI is worth it.
Huomioon otetut vaihtoehdot:
Very well made software, easy & convenient.
Kommentit: My overall experience was excellent. Zendesk is a very solid and well made software that's easy to use and convenient.
It's easy to use and navigate. It never had any issues such as glitches or major problems. It was very easy to access saved/past information and customer service was always responsive.
Having more support to test demos for additional products as the team was able to answer questions but for training purposes it was a bit limited.