--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Zendesk Suite käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Asiakaspalvelu-ohjelmisto](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.fi/software/164283/zendesk Page: 1 / 164\ Seuraava: [Next page](https://www.capterra.fi/software/164283/zendesk?page=2) > Zendesk tarjoaa täydellisen asiakaspalveluratkaisun, jota on helppo käyttää ja joka skaalautuu yrityksesi mukana. > > Verdict: Rated **4.4/5** by 4066 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Zendesk Suite? Yli 160 000 yritystä luottaa parhaan mahdollisen asiakaskokemuksen rakentamisessa Zendeskin asiakaspalveluratkaisuun. Tämä tehokas ja joustava ohjelmisto skaalautuu minkä tahansa yrityksen tarpeisiin. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.4/5** | 4066 Arvostelut | | Helppokäyttöisyys | 4.3/5 | Based on overall reviews | | Asiakastuki | 4.3/5 | Based on overall reviews | | Vastinetta rahalle | 4.2/5 | Based on overall reviews | | Ominaisuudet | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Lähtöhinta**: 39,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000 - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: arabia, englanti, espanja, heprea, hollanti, iiri, indonesia, italia, japani, kiina, kiina, korea, norja, portugali, puola, ranska, ruotsi, saksa, suomi, tanska, thai, turkki, tšekki, ukraina, unkari, venäjä - **Available Countries**: Alankomaat, Australia, Belgia, Brasilia, Espanja, Filippiinit, Hongkong – Kiinan erityishallintoalue, Intia, Irlanti, Iso-Britannia, Italia, Itävalta, Japani, Kanada, Kiina, Meksiko, Ranska, Ruotsi, Saksa, Singapore and 5 more ## Ominaisuudet - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksen hallinta - Asiakastietokanta - Asiakastuki - Asiakkaiden sitouttaminen - Automaattinen puhelunohjaus - Automatisoitu reititys - CRM - Catalog Management - Chat/viestintä - Hallintapaneeli - Häiriöiden hallinta - Julkistusten hallinta - Kommentointi/huomautukset - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Käytön seuranta/analytiikka - Liidien hallinta - Live-chat - Monikanavainen tiedonkeruu - Mukautettavat lomakkeet - Mukautettavat mallit - Myyntikanavien hallinta - Palautteen hallinta - Palvelupyyntöjen hallinta - Perehdytys - Proaktiivinen chat - Puhelujen kirjaus - Puhelujen komentosarjoitus - Puhelujen reititys - Puhelujen tallennus - Puhelujen valvonta - Puheposti - Reaaliaikainen kuluttajalle suunnattu chat - Reklamaatioiden seuranta - Resurssien seuranta - SMS-viestit - Sisällönhallinta - Tallennus - Tehtävien hallinta - Tehtävänantojen hallinta - Tietokonepuhelujen integrointi - Tietämyksen hallinta - Tietämyskantojen hallinta - Toiminnan hallintapaneeli - Transkriptio-/chat-historia - Vakuutusalalle - Yhteistyövälineet - Yhteystietojen hallinta ... and 59 more features ## Integrations (223 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Agile Central - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua ... and 208 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) ## Aiheeseen liittyvät kategoriat - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Knowledge Management-ohjelmisto](https://www.capterra.fi/directory/30094/knowledge-management/software) - [Valitushallita-ohjelmisto](https://www.capterra.fi/directory/30674/complaint-management/software) - [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3396 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18760 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1748 reviews) 4. [Salesforce Service Cloud](https://www.capterra.fi/software/136189/salesforce) — 4.5/5 (811 reviews) 5. [HelpDesk](https://www.capterra.fi/software/185973/helpdesk) — 4.6/5 (173 reviews) ## Arvostelut ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17. joulukuuta 2025* | Tietotekniikka ja tietopalvelut | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Huonot puolet**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Don’t ever take it away from me\!" — 5.0/5 > **Cynthia** | *13. heinäkuuta 2025* | Ammattikoulutus ja valmennus | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable. I have been a user for 4+ years now across companies and the way it makes you more efficient when responding to clients requests is great. > > **Huonot puolet**: There are few things that could be improved like the reply box covering part of the email response or not being automatically adjusted. Things that I’d personally like but are not dealbreakers. > > Excellent from day one. Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and everyone in a single place with a GREAT search function is amazing. Don’t ever take this product away. ----- ### "Leaders in CX? I beg to differ" — 1.0/5 > **Katie** | *7. maaliskuuta 2025* | Tietokoneen ohjelmistot | Recommendation rating: 0.0/10 > > **Hyvät puolet**: The ticketing system works well most of the time. > > **Huonot puolet**: - Their support is some of the worst I've ever experienced and keeps getting worse. - Their admin portal is buggy - Their knowledge base tools requires you to learn a new programming language in order to set up a support site. - Their knowledge base tool is buggy. It routinely deletes images from and messes up formatting in active articles. - Their analytics tool is complex and requires a deep understanding of Zendesk architecture to use successfully. - The few valuable features they introduce are made available to enterprise customers only. - Most new development is focused on half-baked call center solutions that don't work as promised and decrease the quality of support offered to both their clients and yours. - They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update. - They do not notify you in any way if your messages can't be delivered (bounces, etc) > > Our first several years working with Zendesk were pretty good. We rarely required help and the feature set met our needs. About 5 years ago our experience with them started going downhill fast. At this point I would strongly recommend against anyone starting a business relationship with this company. ----- ### "Zendesk Suite: Powering support with confidence" — 5.0/5 > **Anita** | *16. joulukuuta 2025* | Sairaalat ja terveydenhuolto | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Centralized support for multiple stakeholders Knowledge base support for self-service and internal guidance Scalability - can support growing portfolios across cross-functional teams > > **Huonot puolet**: Cost - licensing and add-ons are costly Lacks fine grained permission control for roles Audit trail limited > > Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics. ----- ### "Comprehensive and Reliable Customer Support Platform" — 5.0/5 > **Abraham** | *30. elokuuta 2025* | Tietotekniikka ja tietopalvelut | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Comprehensive customer support features all in one platform. Intuitive and easy-to-use interface. Strong automation and workflow capabilities. Excellent reporting and analytics. > > **Huonot puolet**: Can be expensive for smaller teams. Some advanced customization requires technical knowledge. Occasional learning curve for new users. > > Zendesk Suite provides a robust and reliable customer support solution that streamlines ticket management, automates workflows, and improves team efficiency. While it can be pricey and complex for small teams, its features and scalability make it highly valuable for growing organizations focused on providing excellent customer experience ----- Page: 1 / 164\ Seuraava: [Next page](https://www.capterra.fi/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data