--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Zendesk Suite käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Asiakaspalvelu-ohjelmisto](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.fi/software/164283/zendesk Page: 1 / 165\ Seuraava: [Next page](https://www.capterra.fi/software/164283/zendesk?page=2) > Zendesk tarjoaa täydellisen asiakaspalveluratkaisun, jota on helppo käyttää ja joka skaalautuu yrityksesi mukana. > > Verdict: Rated **4.4/5** by 4090 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Zendesk Suite? Yli 160 000 yritystä luottaa parhaan mahdollisen asiakaskokemuksen rakentamisessa Zendeskin asiakaspalveluratkaisuun. Tämä tehokas ja joustava ohjelmisto skaalautuu minkä tahansa yrityksen tarpeisiin. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.4/5** | 4090 Arvostelut | | Helppokäyttöisyys | 4.3/5 | Based on overall reviews | | Asiakastuki | 4.3/5 | Based on overall reviews | | Vastinetta rahalle | 4.2/5 | Based on overall reviews | | Ominaisuudet | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Zendesk - **Location**: San Francisco, USA - **Founded**: 2007 ## Commercial Context - **Lähtöhinta**: 115,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: arabia, englanti, espanja, heprea, hollanti, iiri, indonesia, italia, japani, kiina, kiina, korea, norja, portugali, puola, ranska, ruotsi, saksa, suomi, tanska, thai, turkki, tšekki, ukraina, unkari, venäjä - **Available Countries**: Alankomaat, Australia, Belgia, Brasilia, Espanja, Filippiinit, Hongkong – Kiinan erityishallintoalue, Intia, Irlanti, Iso-Britannia, Italia, Itävalta, Japani, Kanada, Kiina, Meksiko, Ranska, Ruotsi, Saksa, Singapore and 5 more ## Ominaisuudet - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksen hallinta - Asiakastietokanta - Asiakastuki - Asiakkaiden sitouttaminen - Automatisoitu reititys - CRM - Chat/viestintä - Häiriöiden hallinta - IVR - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Käytön seuranta/analytiikka - Liidien hallinta - Live-chat - Monikanavainen tiedonkeruu - Mukautettavat lomakkeet - Mukautettavat mallit - Ongelmien seuranta - Palautteen hallinta - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Perehdytys - Proaktiivinen chat - Puhelujen kirjaus - Puhelujen komentosarjoitus - Puhelujen reititys - Puhelujen tallennus - Puhelujen valvonta - Puheposti - Reaaliaikainen kuluttajalle suunnattu chat - Reklamaatioiden seuranta - Resurssien seuranta - SMS-viestit - Sisällönhallinta - Tallennus - Tehtävien hallinta - Tehtävänantojen hallinta - Terveyspistemäärä - Tietokonepuhelujen integrointi - Tietoliikenteen hallinta - Tietämyksen hallinta - Tietämyskantojen hallinta - Toiminnan hallintapaneeli - Toiminnan seuranta - Transkriptio-/chat-historia - Vakuutusalalle - Yhteistyövälineet - Yhteystietojen hallinta ... and 60 more features ## Integrations (219 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 204 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) ## Aiheeseen liittyvät kategoriat - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Knowledge Management-ohjelmisto](https://www.capterra.fi/directory/30094/knowledge-management/software) - [Valitushallita-ohjelmisto](https://www.capterra.fi/directory/30674/complaint-management/software) - [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18803 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [HelpDesk](https://www.capterra.fi/software/185973/helpdesk) — 4.6/5 (182 reviews) 5. [Salesforce Service Cloud](https://www.capterra.fi/software/136189/salesforce) — 4.5/5 (827 reviews) ## Arvostelut ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23. maaliskuuta 2026* | Vakuutusala | Recommendation rating: 9.0/10 > > **Hyvät puolet**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Huonot puolet**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29. joulukuuta 2025* | Tietotekniikka ja tietopalvelut | Recommendation rating: 8.0/10 > > **Hyvät puolet**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Huonot puolet**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Vahvistettu arvostelija** | *16. helmikuuta 2026* | Markkinointi ja mainonta | Recommendation rating: 7.0/10 > > **Hyvät puolet**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Huonot puolet**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Efficient and User-Friendly Customer Support Platform" — 5.0/5 > **Sonu** | *3. toukokuuta 2026* | Kulutustavarat | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Zendesk Suite is very user-friendly and easy to set up. I liked how it centralises all customer interactions (email, chat, and tickets) in one place, which improves efficiency. The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance. > > **Huonot puolet**: Pricing can be quite high, especially as you scale or need advanced features. Some customisations and reporting setups are a bit complex and require time to learn. Also, occasional delays in customer support response can be frustrating. > > Overall, my experience with Zendesk Suite has been positive. It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management. ----- ### "Zendesk for Ticket Tracking and Functionality" — 4.0/5 > **Alexandra** | *30. maaliskuuta 2026* | Tukkukauppa | Recommendation rating: 6.0/10 > > **Hyvät puolet**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently. > > **Huonot puolet**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles. > > Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the ----- Page: 1 / 165\ Seuraava: [Next page](https://www.capterra.fi/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data