Olemme auttaneet yrityksiä valitsemaan
parempia ohjelmistoja jo 15 vuoden ajan
Zendesk Suite
Mikä on Zendesk Suite?
Zendesk Suite on asiakaspalveluratkaisu, jota on helppo käyttää ja joka skaalautuu yrityksesi mukana. Zendeskiä käyttävien yritysten asiakastyytyväisyys paranee keskimäärin 25 prosenttia ja asiakaspalvelijoiden tuottavuus 30 prosenttia – mittakaavasta riippumatta. Toiminta asiakkaiden kanssa tapahtuu yhdessä käyttöliittymässä, jossa on verkkopohjaisia widgetejä, valmiita vastausvaihtoehtoja ja monia muita ominaisuuksia. Ohjelmiston saa käyttövalmiiksi nopeasti. Zendesk Suiten työkaluihin kuuluvat Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore ja Sunshine Conversations.
Kuka käyttää tuotetta Zendesk Suite?
Yli 160 000 yritystä luottaa parhaan mahdollisen asiakaskokemuksen rakentamisessa Zendeskin asiakaspalveluratkaisuun. Tämä tehokas ja joustava ohjelmisto skaalautuu minkä tahansa yrityksen tarpeisiin.
Mietitkö vielä, onko Zendesk Suite hyvä valinta?
Vertaa suosittuun vaihtoehtoon
Zendesk Suite
Muita hyviä vaihtoehtoja kuin Zendesk Suite
Arvostelut tuotteelle Zendesk Suite
The best solution for customer service
Kommentit: This platform is the best complete and versatile solution that allows any company to efficiently manage its customer service in the simplest and most comfortable way possible. Although it has some disadvantages and can be expensive for some businesses, the benefits it offers, such as centralizing customer communication and automating tasks, make it a valuable tool for improving the customer experience. Using this tool with adequate training and a solid strategy offers exceptional customer service, which makes a difference in the satisfaction and loyalty of each customer.
Hyvät puolet:
I like this platform for being the solution for exceptional customer service as it can help you improve your customers' experience and how it can benefit your company in customer service management. It allows centralized management of all communication channels with customers. It facilitates the automation of repetitive tasks and the assignment of tickets to the most appropriate agents. It also provides analysis and metrics to evaluate customer service performance.
Huonot puolet:
There is nothing I can say that I don't like or agree with. I think it is an excellent platform for everything it offers. In addition, it offers an intuitive and customizable interface, adapted to the needs of any business. It also offers the possibility of integrating with other tools and systems used by your company.
Great System for Support Ticket Management
Kommentit: Overall, our experience with Zendesk as a support ticketing system has been good. While a bit expensive for the amount of features we use, the integrations and automations available work well with our current client workflow and processes.
Hyvät puolet:
Zendesk offers a lot of great automations and integrations that are essential to running a successful support desk. Custom automated responses based on ticket criteria help reduce admin time spent updating tickets, and give clients instant recognition that they request has been received. The Zendesk integration with Jira is extremely helpful for managing new support tickets within an existing or ongoing project. New Zendesk tickets can be easily imported into existing Jira projects for seamless workflow.
Huonot puolet:
Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and need a lot of individual users to manage workflow, then Zendesk will not be a very affordable option, as you will be charges for each individual user. The admin panel is also a bit cumbersome to manage, as there are separate systems for managing tickets and managing automations/workflows. A combined or condense admin panel would provide a much better user interface for admin and service agents.
Perfectly Fine Ticketing System
Kommentit: Whenever I, as a customer, see that the company uses Zendesk, I'm preparing for a rocky road ahead.
Hyvät puolet:
We used it for custom templates for customer responses. Our templates could also update ticket statuses in batches if necessary.
Huonot puolet:
Zendesk is not for the faint of heart or a novice. It took a while to get used to navigating it as a first time user.
Zendesk has a lot of great tools - if you just know how to use them
Kommentit: Zendesk is so robust, but it is not at all intuitive. Learning how to generate a report was a full time job and I never quite figured it out to really get comfortable with tracking the mass amount of data we had generated through all of our tickets. However, I really wanted to learn it and their customer success team worked with us to help develop trainings so we could utilize it better.
Hyvät puolet:
I really liked being able to track tickets and keep up to date on where they were in the customer support lifecycle. Creating macros was not difficult, and it really helped our agents to respond very quickly when they knew which macro to use.
Huonot puolet:
Zendesk can be very complicated if it isn't set up correctly from the beginning. We ended up having to untangle a lot of decisions that were made in the beginning and it was really hard to back out once the systems were in place.
The Complete Solution for Customer Service.
Kommentit: Supervisors in our organization value Zendesk's reporting and analytics capabilities, which allow them to evaluate team performance and the quality of customer service. They can also use call recordings and analytics to improve agent training.IT administrators appreciate Zendesk's scalability and integration capabilities, allowing them to customize the platform to their business needs. They also value the security and access management of the platform. Customers and end users can experience an improvement in the quality of customer service when interacting with companies that use Zendesk. They can receive faster and more accurate answers to their questions.
Hyvät puolet:
I like Zendesk because it made it possible to centralize all customer interactions, whether through email, live chat, phone, social media, or other channels. In addition, we manage to access relevant customer information and their interaction histories in one place, which simplifies the management and resolution of queries and problems.Agents can respond more efficiently to customer inquiries by having all the information at their fingertips.
Huonot puolet:
The quality of Zendesk customer support may vary by region and platform edition. Some users have reported that support does not always meet their expectations. While Zendesk is known for its integration capabilities, some more complex integrations may require additional technical knowledge and IT staff.
