--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Smaply käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smaply Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Customer experience-ohjelmitso](/directory/30671/customer-experience/software) > [Smaply](/software/177161/smaply) # Smaply Canonical: https://www.capterra.fi/software/177161/smaply Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/177161/smaply?page=2) > Luo asiakasmatka-, persona- ja sidosryhmäkarttoja verkossa. Tee yhteistyötä ja jaa matkoja vertaisten kanssa ja esitä asiakkaille. > > Verdict: Rated **4.4/5** by 20 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Smaply? Smaply on matkakartoitustyökalu kaikille niille, jotka haluavat parantaa asiakaskokemustaan. Kartoita asiakaspolku, luo personoita ja sidosryhmäkarttoja. Yksin tai yhdessä tiimisi kanssa. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.4/5** | 20 Arvostelut | | Helppokäyttöisyys | 4.0/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 3.9/5 | Based on overall reviews | | Ominaisuudet | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: More than Metrics - **Location**: Innsbruck, Itävalta - **Founded**: 2012 ## Commercial Context - **Lähtöhinta**: 0,00 € - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen - **Supported Languages**: englanti - **Available Countries**: Afganistan, Alankomaat, Albania, Algeria, Angola, Antigua ja Barbuda, Arabiemiirikunnat, Argentiina, Armenia, Australia, Azerbaidžan, Bahama, Bangladesh, Barbados, Belgia, Belize, Benin, Bhutan, Bolivia, Bosnia ja Hertsegovina and 139 more ## Ominaisuudet - Asiakashistoria - Asiakaskokemusten hallinta - Asiakasprofiilit - Kyselyt ja palaute - Käyttäjäpolut - Monikanavainen tiedonkeruu - Mukautettavat mallit - Negatiivisen palautteen hallinta - Raportointi/analytiikka - Real-Time Analytics - Suorituskykymittarit - Third-Party Integrations - Tietojen tuonti/vienti - Tietojen visualisointi - Tunneanalayysi - Vedä ja pudota - Verkkosivujen analytiikka - Visuaalinen analytiikka - Yhteistyövälineet ## Integrations (19 total) - Asana - Azure DevOps Server - Figma - Google Analytics 360 - Google Docs - Google Sheets - Google Slides - Jira - Linear - Microsoft 365 - Microsoft Excel - Miro - Mural - OneDrive - Powerbird ... and 4 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki ## Category - [Customer experience-ohjelmitso](https://www.capterra.fi/directory/30671/customer-experience/software) ## Aiheeseen liittyvät kategoriat - [Customer experience-ohjelmitso](https://www.capterra.fi/directory/30671/customer-experience/software) - [Customer Journey Mapping-työkalut](https://www.capterra.fi/directory/31537/customer-journey-mapping-tools/software) - [Asiakastyytyväisyys-ohjelmisto](https://www.capterra.fi/directory/30541/customer-satisfaction/software) - [Customer Engagement-ohjelmisto](https://www.capterra.fi/directory/30906/customer-engagement/software) - [Personalisation-ohjelmisto](https://www.capterra.fi/directory/30965/personalization/software) ## Vaihtoehdot 1. [Miro](https://www.capterra.fi/software/128955/miro) — 4.7/5 (1685 reviews) ## Arvostelut ### "Smaply for Customer Experience" — 4.0/5 > **Chris** | *24. syyskuuta 2021* | Tietotekniikka ja tietopalvelut | Recommendation rating: 8.0/10 > > **Hyvät puolet**: Simple to learn and use - very intuitive Extensive journey mapping coverage Collaboration > > **Huonot puolet**: No persona templates so a lot of repetitive data entry required Collaboration can lock you out of models. Multiple parties cannot collaborate simultaneously Pricing is on the steep side > > The development of an understanding of customer experiences today for a persona and the development of a vision that addresses the main pitfalls and aims for strong, consistent experiences ----- ### "Probably the best customer journey mapping platform out there" — 5.0/5 > **Jonathan** | *23. helmikuuta 2025* | Suunnittelu | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Ease of setting up your own custom swimlanes > > **Huonot puolet**: Sharing - a few more options would be great > > For a midsize financial services I lead a project to capture the total As-Is journey. Keeping the document current is the number 1 goal. Smaply makes that a doddle. It's worth saying that \[sensitive content hidden\] is very helpful. ----- ### "Difficult UI" — 3.0/5 > **Henrik** | *3. joulukuuta 2019* | Suunnittelu | Recommendation rating: 4.0/10 > > **Hyvät puolet**: Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties. > > **Huonot puolet**: The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool. > > Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us. ----- ### "Smaply 3.0 awaited :)" — 4.0/5 > **Marco** | *24. syyskuuta 2021* | Suunnittelu | Recommendation rating: 7.0/10 > > **Hyvät puolet**: Very solid user-experience structure. Quite a bug free app. > > **Huonot puolet**: UX: quite old fashioned, not so easy to interact with, it should be updated. Integrations: that should be improved, videos, prototypes, live data from analytics should all be rendered in the preview mode. Richer icons and image libraries. No data structure: the data user generates and input into the lanes should be reusable; they should be some sort of entries from a db (ie. Airtable) in order to let user structure more flexible outputs (ie. markdown); putting together a db data structure and the user journey/service blueprint views would let Smaply be quite the definitive tool. Add "User flow" (with branches) as a new way to design a more mobile app/website/digital application user experiences. > > At the end of the day Smaply is a very effective design tool that let's you share a vision of what I consider a "too much static" idea of what a user experience is. Thing is, ok, you've done your job, the user experience is well designed but it's all very "static"; what if I design 30 to 40 user journeys, how do I go looking for patterns? What if I design several Service Blueprints and I want to know how this or that company capability is involved? How do I search for data if what I get is just a beautiful drawing? Right now we design user journeys on Google Sheet in order to get a more "data" format the can be filtered and visualize with charts and stuff like that. ----- ### "The best Journey Mapping tool hands down" — 5.0/5 > **Gerry** | *6. lokakuuta 2021* | Suunnittelu | Recommendation rating: 10.0/10 > > **Hyvät puolet**: The standardized way of working. The guided approach to doing things. > > **Huonot puolet**: Lack of tablet functionality but must of the work is desktop based anyway > > Fantastic. It's a brilliant company who get what I try to do with organisations. I see them as partners in many ways. ----- Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/177161/smaply?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/177161/smaply) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data