--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Zoho Assist käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Etätuki-ohjelmisto](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.fi/software/181775/zoho-assist Page: 1 / 60\ Seuraava: [Next page](https://www.capterra.fi/software/181775/zoho-assist?page=2) > Zoho Assist tarjoaa yksinkertaisen ja suoraviivaisen käyttöliittymän yhteyden muodostamiseen etätietokoneisiin kaikkialla maailmassa. > > Verdict: Rated **4.7/5** by 1472 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Zoho Assist? Ulkoistettu IT- ja MSP-tuki, IT-tuki, asiakastuki. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.7/5** | 1472 Arvostelut | | Helppokäyttöisyys | 4.7/5 | Based on overall reviews | | Asiakastuki | 4.6/5 | Based on overall reviews | | Vastinetta rahalle | 4.7/5 | Based on overall reviews | | Ominaisuudet | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Zoho - **Founded**: 1996 ## Commercial Context - **Lähtöhinta**: 480,00 € - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Linux (pöytäkone), Chromebook (pöytäkone), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: bulgaria, englanti, espanja, hollanti, italia, japani, kiina, korea, portugali, ranska, ruotsi, saksa - **Available Countries**: Afganistan, Ahvenanmaa, Alankomaat, Albania, Algeria, Amerikan Samoa, Andorra, Angola, Anguilla, Antigua ja Barbuda, Arabiemiirikunnat, Argentiina, Armenia, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Bangladesh, Barbados and 209 more ## Ominaisuudet - Aikataulutus - Annotaatiot - Chat/viestintä - Desktop/Browser Sharing - Diagnostiset työkalut - Etäkäyttö/-hallinta - Etätuki - Etävalvonta ja -hallinta - HD-ääni/-kuva - Hallintapaneeli - Istuntojen tallennus - Itsepalveluportaali - Kyselyt ja palaute - Käyttöoikeuksien tarkistus / luvat - Live-chat - Managed Services -palveluntarjoajille - Mobiilinäytön jakaminen - Mobiiliyhteys - Monikanavainen viestintä - Näytön jakaminen - Näytön tallennus - Ongelmanhallinta - Palvelimen seuranta - Raportointi ja tilastot - Raportointi/analytiikka - Reaaliaikainen chat - Reaaliaikainen näytön jakaminen - Real-Time Monitoring - Tallennus - Tiedostojen jakaminen - Tiedostojen siirto - Tukipyyntöjen hallinta - Valvomaton käyttö - Varmuuskopiointi ja palautus - Vianetsintä - Video-chat - Videoneuvottelut - Yhteistyövälineet ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Etätuki-ohjelmisto](https://www.capterra.fi/directory/30928/remote-support/software) ## Aiheeseen liittyvät kategoriat - [Etätuki-ohjelmisto](https://www.capterra.fi/directory/30928/remote-support/software) - [Etätyö-ohjelmisto](https://www.capterra.fi/directory/31855/remote-work/software) - [Remote Desktop-ohjelmisto](https://www.capterra.fi/directory/31955/remote-desktop/software) - [ITSM-työkalut](https://www.capterra.fi/directory/30676/itsm/software) - [MSP-ohjelmisto](https://www.capterra.fi/directory/30921/msp/software) ## Vaihtoehdot 1. [TeamViewer ONE](https://www.capterra.fi/software/122252/teamviewer) — 4.6/5 (11636 reviews) 2. [Slack](https://www.capterra.fi/software/135003/slack) — 4.7/5 (24183 reviews) 3. [AnyDesk](https://www.capterra.fi/software/149595/anydesk) — 4.6/5 (1795 reviews) 4. [ISL Light](https://www.capterra.fi/software/146892/isl-light) — 4.7/5 (779 reviews) 5. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3470 reviews) ## Arvostelut ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it" — 5.0/5 > **John** | *25. heinäkuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. > > **Huonot puolet**: While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released > > Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. ----- ### "Good review" — 4.0/5 > **Junichi** | *6. heinäkuuta 2026* | Ruoantuotanto | Recommendation rating: 9.0/10 > > **Hyvät puolet**: What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. > > **Huonot puolet**: While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. > > Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. ----- ### "Quick to grab the $$$, way slower to fix the problems" — 3.0/5 > **Steven** | *30. heinäkuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 3.0/10 > > **Hyvät puolet**: Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. > > **Huonot puolet**: Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me > > Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation ----- ### "Easy to Use, Reliable Remote Support Tool" — 5.0/5 > **Will** | *26. toukokuuta 2026* | Tukkukauppa | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. > > **Huonot puolet**: There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. > > Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. ----- ### "First time Zoho user" — 4.0/5 > **sean** | *1. elokuuta 2026* | Tietokoneiden ja verkon suojaus | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Zoho Assist comes packed with all the key diagnostic tools and remote control features I was looking for. As a beginner tech, I found the interface incredibly user-friendly and intuitive to navigate—it worked smoothly right out of the box without a steep learning curve. > > **Huonot puolet**: Nothing major\! Setting up unattended access has a few options to configure at first, but once you get the hang of it, everything runs very seamlessly. > > My overall experience with Zoho Assist has been excellent. It made taking over remote desktops and running diagnostic tools simple and straightforward, even while I'm still building up my technical toolkit. It is reliable, easy to use, and a great value. ----- Page: 1 / 60\ Seuraava: [Next page](https://www.capterra.fi/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data