--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Zoho Assist käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Etätuki-ohjelmisto](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.fi/software/181775/zoho-assist Page: 1 / 61\ Seuraava: [Next page](https://www.capterra.fi/software/181775/zoho-assist?page=2) > Zoho Assist tarjoaa yksinkertaisen ja suoraviivaisen käyttöliittymän yhteyden muodostamiseen etätietokoneisiin kaikkialla maailmassa. > > Verdict: Rated **4.7/5** by 1495 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Zoho Assist? Ulkoistettu IT- ja MSP-tuki, IT-tuki, asiakastuki. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.7/5** | 1495 Arvostelut | | Helppokäyttöisyys | 4.7/5 | Based on overall reviews | | Asiakastuki | 4.6/5 | Based on overall reviews | | Vastinetta rahalle | 4.7/5 | Based on overall reviews | | Ominaisuudet | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Zoho - **Founded**: 1996 ## Commercial Context - **Lähtöhinta**: 480,00 € - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Linux (pöytäkone), Chromebook (pöytäkone), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: bulgaria, englanti, espanja, hollanti, italia, japani, kiina, kiina, korea, portugali, ranska, ruotsi, saksa - **Available Countries**: Afganistan, Ahvenanmaa, Alankomaat, Albania, Algeria, Amerikan Samoa, Andorra, Angola, Anguilla, Antigua ja Barbuda, Arabiemiirikunnat, Argentiina, Armenia, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Bangladesh, Barbados and 209 more ## Ominaisuudet - Aikataulutus - Annotaatiot - Chat/viestintä - Desktop/Browser Sharing - Diagnostiset työkalut - Etäkäyttö/-hallinta - Etätuki - Etävalvonta ja -hallinta - HD-ääni/-kuva - Hallintapaneeli - Istuntojen tallennus - Itsepalveluportaali - Kyselyt ja palaute - Käyttöoikeuksien tarkistus / luvat - Live-chat - Managed Services -palveluntarjoajille - Mobiilinäytön jakaminen - Mobiiliyhteys - Monikanavainen viestintä - Näytön jakaminen - Näytön tallennus - Ongelmanhallinta - Palvelimen seuranta - Raportointi ja tilastot - Raportointi/analytiikka - Reaaliaikainen chat - Reaaliaikainen näytön jakaminen - Real-Time Monitoring - Tallennus - Tiedostojen jakaminen - Tiedostojen siirto - Tukipyyntöjen hallinta - Valvomaton käyttö - Varmuuskopiointi ja palautus - Vianetsintä - Video-chat - Videoneuvottelut - Yhteistyövälineet ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Etätuki-ohjelmisto](https://www.capterra.fi/directory/30928/remote-support/software) ## Aiheeseen liittyvät kategoriat - [Etätuki-ohjelmisto](https://www.capterra.fi/directory/30928/remote-support/software) - [Etätyö-ohjelmisto](https://www.capterra.fi/directory/31855/remote-work/software) - [Remote Desktop-ohjelmisto](https://www.capterra.fi/directory/31955/remote-desktop/software) - [ITSM-työkalut](https://www.capterra.fi/directory/30676/itsm/software) - [MSP-ohjelmisto](https://www.capterra.fi/directory/30921/msp/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [TeamViewer ONE](https://www.capterra.fi/software/122252/teamviewer) — 4.6/5 (11641 reviews) 3. [Slack](https://www.capterra.fi/software/135003/slack) — 4.7/5 (24216 reviews) 4. [AnyDesk](https://www.capterra.fi/software/149595/anydesk) — 4.6/5 (1798 reviews) 5. [ISL Light](https://www.capterra.fi/software/146892/isl-light) — 4.7/5 (779 reviews) ## Arvostelut ### "Reliable, feature-rich remote support tool with excellent value for money" — 5.0/5 > **Artur** | *7. syyskuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Zoho Assist is exceptionally fast and easy to deploy. Unattended access setup takes just a couple of minutes, and connecting to client machines via on-demand sessions works seamlessly right through web browsers without requiring heavy client installations. Key features that stand out: Multi-monitor support and screen toggling: Smooth performance across multiple monitors without latency. Unattended Access: High reliability for remote server maintenance and endpoint management. Security \& Compliance: Built-in UAC prompts, SSL encryption, and two-factor authentication provide complete peace of mind. Integration: Integrates effortlessly into ticketing and CRM systems for seamless technician workflows. Compared to competitors like TeamViewer or AnyDesk, Zoho Assist offers equal—if not better—stability at a fraction of the cost. > > **Huonot puolet**: Large file transfers can occasionally experience slight speed throttles depending on network conditions compared to direct LAN transfers. Mobile-to-desktop session controls are functional, but the screen scaling on smaller mobile displays takes a bit of getting used to. > > We have been using Zoho Assist as our primary tool for remote support and unattended system maintenance. It handles both quick on-demand troubleshooting for end-users and background administration of unattended machines across different networks reliably. Connection stability is solid, session initiation is rapid, and the web interface is clean and intuitive for technicians. It drastically reduces resolution times for remote IT tasks and provides an enterprise-level feature set at an accessible price point. ----- ### "Convenient Solution for Everyday IT Support" — 4.0/5 > **Charith** | *11. syyskuuta 2026* | Liiketoiminnan tarvikkeet ja laitteet | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Zoho Assist is very easy to use and provides reliable Remote Access for day-to-day IT support. The interface is straightforward, and features such as unattended access and file transfer make remote troubleshooting much easier. The Ease of Use and overall Value for Money are particularly good compared with similar remote support solutions. > > **Huonot puolet**: Occasionally, there can be Connection Issues, especially when network conditions are not ideal. There are also some minor Bugs and Issues that could be improved. More advanced customization and reporting options would also be useful for larger IT teams. > > Overall, my experience with Zoho Assist has been positive. It is a reliable tool for remote IT support and allows us to troubleshoot user devices without needing to be physically present. The Remote Access performance is generally good, and the software is easy for both technicians and end users to work with. Customer Support has also been helpful when assistance is required. Regular Software Updates and improvements would further enhance the product and address some of the minor issues. ----- ### "Quick to grab the $$$, way slower to fix the problems" — 3.0/5 > **Steven** | *30. heinäkuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 3.0/10 > > **Hyvät puolet**: Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. > > **Huonot puolet**: Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me > > Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation ----- ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it" — 5.0/5 > **John** | *25. heinäkuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. > > **Huonot puolet**: While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released > > Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. ----- ### "Zoho has the best remote access features\!" — 5.0/5 > **Brenda** | *20. elokuuta 2026* | Kirjanpito | Recommendation rating: 10.0/10 > > **Hyvät puolet**: I love that Zoho supports Multiple Monitors in remote access. It is easy to use and if I do have an issue, customer support is always prompt in resolving. I have never had any connection issues or bugs issues and their software updates are always timely. Overall, I think Zoho is a great value for the money. > > **Huonot puolet**: Rarely do I have any issues, but when I do, ocassionally support is a small challenge to contact due to local time differences. > > I have used Zoho for several years mostly for remote access. During that time, I have never had any major issues and anything I have needed assistance with, has been resolved promptly. Zoho has been a great tool to help me in my work. ----- Page: 1 / 61\ Seuraava: [Next page](https://www.capterra.fi/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data