--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Zoho Assist käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Etätuki-ohjelmisto](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.fi/software/181775/zoho-assist Page: 1 / 58\ Seuraava: [Next page](https://www.capterra.fi/software/181775/zoho-assist?page=2) > Zoho Assist tarjoaa yksinkertaisen ja suoraviivaisen käyttöliittymän yhteyden muodostamiseen etätietokoneisiin kaikkialla maailmassa. > > Verdict: Rated **4.7/5** by 1406 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Zoho Assist? Ulkoistettu IT- ja MSP-tuki, IT-tuki, asiakastuki. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.7/5** | 1406 Arvostelut | | Helppokäyttöisyys | 4.7/5 | Based on overall reviews | | Asiakastuki | 4.6/5 | Based on overall reviews | | Vastinetta rahalle | 4.7/5 | Based on overall reviews | | Ominaisuudet | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Zoho - **Founded**: 1996 ## Commercial Context - **Lähtöhinta**: 480,00 € - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Linux (pöytäkone), Chromebook (pöytäkone), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: bulgaria, englanti, espanja, hollanti, italia, japani, kiina, korea, portugali, ranska, ruotsi, saksa - **Available Countries**: Afganistan, Ahvenanmaa, Alankomaat, Albania, Algeria, Amerikan Samoa, Andorra, Angola, Anguilla, Antigua ja Barbuda, Arabiemiirikunnat, Argentiina, Armenia, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Bangladesh, Barbados and 209 more ## Ominaisuudet - Aikataulutus - Annotaatiot - Chat/viestintä - Desktop/Browser Sharing - Diagnostiset työkalut - Etäkäyttö/-hallinta - Etätuki - Etävalvonta ja -hallinta - HD-ääni/-kuva - Hallintapaneeli - Istuntojen tallennus - Itsepalveluportaali - Kyselyt ja palaute - Käyttöoikeuksien tarkistus / luvat - Live-chat - Managed Services -palveluntarjoajille - Mobiilinäytön jakaminen - Mobiiliyhteys - Monikanavainen viestintä - Näytön jakaminen - Näytön tallennus - Ongelmanhallinta - Palvelimen seuranta - Raportointi ja tilastot - Raportointi/analytiikka - Reaaliaikainen chat - Reaaliaikainen näytön jakaminen - Real-Time Monitoring - Tallennus - Tiedostojen jakaminen - Tiedostojen siirto - Tukipyyntöjen hallinta - Valvomaton käyttö - Varmuuskopiointi ja palautus - Vianetsintä - Video-chat - Videoneuvottelut - Yhteistyövälineet ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Etätuki-ohjelmisto](https://www.capterra.fi/directory/30928/remote-support/software) ## Aiheeseen liittyvät kategoriat - [Etätuki-ohjelmisto](https://www.capterra.fi/directory/30928/remote-support/software) - [Etätyö-ohjelmisto](https://www.capterra.fi/directory/31855/remote-work/software) - [Remote Desktop-ohjelmisto](https://www.capterra.fi/directory/31955/remote-desktop/software) - [ITSM-työkalut](https://www.capterra.fi/directory/30676/itsm/software) - [MSP-ohjelmisto](https://www.capterra.fi/directory/30921/msp/software) ## Vaihtoehdot 1. [JIRA Service Management](https://www.capterra.fi/software/138769/jira-service-management) — 4.5/5 (770 reviews) 2. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3425 reviews) 3. [TeamViewer ONE](https://www.capterra.fi/software/122252/teamviewer) — 4.6/5 (11626 reviews) 4. [Slack](https://www.capterra.fi/software/135003/slack) — 4.7/5 (24103 reviews) 5. [AnyDesk](https://www.capterra.fi/software/149595/anydesk) — 4.6/5 (1786 reviews) ## Arvostelut ### "It is my favourite remote access solution" — 5.0/5 > **Roscoe** | *31. maaliskuuta 2026* | Valtionhallinto | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value\!\!\! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product > > **Huonot puolet**: The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. > > love it\!\!\!\! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. ----- ### "Great product overall" — 5.0/5 > **Paul** | *14. huhtikuuta 2026* | Tietotekniikka ja tietopalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features > > **Huonot puolet**: Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail > > Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. ----- ### "Well, it has the potential to be excellent, but it needs improvement." — 3.0/5 > **Raul** | *20. helmikuuta 2026* | Internet | Recommendation rating: 5.0/10 > > **Hyvät puolet**: In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription. > > **Huonot puolet**: The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find. > > Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues. ----- ### "Reliable Remote Support with Zoho Assist for Small Business" — 4.0/5 > **Vahvistettu arvostelija** | *17. huhtikuuta 2026* | Tietokoneen laitteistot | Recommendation rating: 9.0/10 > > **Hyvät puolet**: What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. > > **Huonot puolet**: What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. > > Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. ----- ### "The Ease of Zoho Assist Is Phenomenal" — 5.0/5 > **Joel** | *15. huhtikuuta 2026* | Kiinteistöala | Recommendation rating: 10.0/10 > > **Hyvät puolet**: What I liked most about Zoho Assist was how easy it is to use. It is quick to set up, simple to navigate, and makes remote access straightforward without unnecessary complexity. From a value-for-money perspective, it does the job well without feeling overpriced. It is also helpful for customer support because you can jump in quickly, see the issue firsthand, and resolve things faster than trying to talk someone through it over the phone or email. > > **Huonot puolet**: What I liked least was that connection quality can sometimes depend heavily on the user's device or internet connection, leading to occasional connection issues or lag. I have also come across small bugs or interface quirks that feel a little clunky, especially compared with more polished premium tools. Software updates are generally fine, but sometimes improvements to usability and stability would make the experience even better. > > Overall, my experience with Zoho Assist has been very positive. It is easy to use, gives solid remote access functionality, and is a practical tool for customer support when you need to troubleshoot problems quickly. It offers good value for money, especially for businesses that want a reliable remote support option without overpaying. While there may be occasional connection issues or minor bugs, the platform is strong overall and continues to improve with software updates. For day-to-day remote assistance, it has been a dependable and worthwhile tool. ----- Page: 1 / 58\ Seuraava: [Next page](https://www.capterra.fi/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data