--- description: Hanki yksityiskohtaista tietoa koskien tuotteen HubSpot Service Hub käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.fi/software/182476/hubspot-service-hub Page: 1 / 9\ Seuraava: [Next page](https://www.capterra.fi/software/182476/hubspot-service-hub?page=2) > Service Hub on asiakaspalveluohjelmisto, joka auttaa tiimejä skaalaamaan tuen ja auttamaan asiakkaitaan tehokkaasti. > > Verdict: Rated **4.4/5** by 193 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta HubSpot Service Hub? HubSpot Service Hub auttaa kasvavia yrityksiä rakentamaan ihanteellista asiakaskokemustaan, luomaan itsepalveluratkaisuja ja kasvamaan asiakaspalautteen ja asiakkaiden edun valvonnan kautta. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.4/5** | 193 Arvostelut | | Helppokäyttöisyys | 4.4/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.2/5 | Based on overall reviews | | Ominaisuudet | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: HubSpot - **Location**: Cambridge, USA - **Founded**: 2012 ## Commercial Context - **Lähtöhinta**: 15,00 $ - **Pricing model**: (Free version available) (Ilmainen kokeilu) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, hollanti, italia, japani, kiina, kiina, korea, norja, portugali, puola, ranska, ruotsi, saksa, suomi, tanska, thai - **Available Countries**: Alankomaat, Australia, Belgia, Brasilia, Espanja, Filippiinit, Hongkong – Kiinan erityishallintoalue, Intia, Irlanti, Iso-Britannia, Itävalta, Japani, Kanada, Malesia, Meksiko, Norja, Ranska, Ruotsi, Saksa, Singapore and 5 more ## Ominaisuudet - Alerts/Escalation - Analytiikka - Asiakastietokanta - Asiakastuki - Asiakirjojen tallennus - Asiakkaiden NPS - Asiakkaiden sitouttaminen - Automatisoitu reititys - Autoresponders - CRM - Chat-botti - Chat/viestintä - Geo-kohdentaminen - Hälytykset/ilmoitukset - Itsepalveluportaali - Jonojen hallinta - Kyselyt ja palaute - Käyttöoikeuksien tarkistus / luvat - Käytön seuranta/analytiikka - Makrot/mallivastaukset - Mobiiliyhteys - Monikanavainen viestintä - Monikielinen - Offline-lomake - Palautteen hallinta - Palvelupyyntöjen hallinta - Palvelutasosopimusten hallinta - Perehdytys - Proaktiivinen chat - Raportointi ja tilastot - Raportointi/analytiikka - Reaaliaikainen kuluttajalle suunnattu chat - Saapuvien viestien hallinta - Siirrot/reititys - Sähköpostin hallinta - Tehtävien hallinta - Terveyspistemäärä - Third-Party Integrations - Tietojen tuonti/vienti - Tietämyksen hallinta - Tietämyskantojen hallinta - Tilihälytykset - Tilinhallinta - Toiminnan hallintapaneeli - Transkriptio-/chat-historia - Tukipyyntöjen hallinta - Työnkulkujen hallinta - Vuorovaikutusten seuranta - Yhteistyövälineet - Yhteystietojen hallinta ... and 4 more features ## Integrations (97 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 82 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Live chat palvelu-ohjelmisto](https://www.capterra.fi/directory/30797/live-chat/software) - [Customer Success-ohjelmisto](https://www.capterra.fi/directory/30961/customer-success/software) - [Knowledge Management-ohjelmisto](https://www.capterra.fi/directory/30094/knowledge-management/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [HelpDesk](https://www.capterra.fi/software/185973/helpdesk) — 4.6/5 (183 reviews) ## Arvostelut ### "A Great Customer Service Solution For Business" — 4.0/5 > **Cristian** | *11. lokakuuta 2024* | Tietotekniikka ja tietopalvelut | Recommendation rating: 9.0/10 > > **Hyvät puolet**: With this product, we have it easy when connecting with our customers. It makes it easy for customer find service service materials and this saves time. The good relationship with our customers is good for our business. > > **Huonot puolet**: All features of HubSpot Service Hub are helpful. No issues at all. ----- ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26. maaliskuuta 2026* | Vieraanvaraisuuspalvelut | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Huonot puolet**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22. toukokuuta 2025* | Verkko-oppiminen | Recommendation rating: 7.0/10 > > **Hyvät puolet**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Huonot puolet**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "Outstanding Customer Service Platform That Improves Efficiency and Customer Experience" — 5.0/5 > **Nigel** | *17. syyskuuta 2026* | Kuljetus/kuorma-autoliikenne/rautatiet | Recommendation rating: 10.0/10 > > **Hyvät puolet**: HubSpot Service Hub provides an intuitive and user-friendly platform that makes it easy to manage customer interactions, support tickets, and communications in one centralized location. The ticket management system is well organized, automation features reduce manual work, and the reporting tools provide valuable insights into service performance. The integration with other HubSpot products creates a seamless workflow across customer service, sales, and marketing teams. Customer support resources and training materials are also comprehensive and easy to access. > > **Huonot puolet**: Some advanced features and customizations can become costly as your organization grows. Reporting capabilities are strong, but certain specialized reports may require additional configuration. There can also be a learning curve when implementing more complex automations or workflows. > > My overall experience with HubSpot Service Hub has been very positive. The platform has helped improve efficiency, track customer interactions more effectively, and streamline support processes. Its ease of use allows team members to become productive quickly, while the automation and reporting tools help management monitor performance and identify opportunities for improvement. The system is reliable, scalable, and well suited for organizations seeking to enhance customer service delivery and provide a better customer experience. ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23. huhtikuuta 2025* | Lääkinnälliset laitteet | Recommendation rating: 2.0/10 > > **Hyvät puolet**: Nothing\! it was not user friendly at all. > > **Huonot puolet**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- Page: 1 / 9\ Seuraava: [Next page](https://www.capterra.fi/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data