--- description: Hanki yksityiskohtaista tietoa koskien tuotteen HelpDesk käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.fi/software/185973/helpdesk Page: 1 / 9\ Seuraava: [Next page](https://www.capterra.fi/software/185973/helpdesk?page=2) > HelpDesk on online-palvelupyyntöjärjestelmä, joka on suunniteltu yksinkertaistamaan tiimiesi työtä. Tarjoa erinomaista asiakaspalvelua. Vaivatta > > Verdict: Rated **4.6/5** by 182 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta HelpDesk? HelpDesk sopii kaikille yrityksille niiden koosta tai toimialasta riippumatta, olipa kyseessä sitten aloitteleva startup-yritys tai globaali yhtiö. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.6/5** | 182 Arvostelut | | Helppokäyttöisyys | 4.7/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.4/5 | Based on overall reviews | | Ominaisuudet | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Text - **Location**: Boston, USA - **Founded**: 2002 ## Commercial Context - **Lähtöhinta**: 29,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen - **Supported Languages**: englanti - **Available Countries**: Afganistan, Ahvenanmaa, Alankomaat, Albania, Algeria, Amerikan Samoa, Andorra, Angola, Anguilla, Antigua ja Barbuda, Arabiemiirikunnat, Argentiina, Armenia, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Bangladesh, Barbados and 209 more ## Ominaisuudet - Alerts/Escalation - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksen hallinta - Asiakassegmentointi - Asiakastietokanta - Asiakastyytyväisyyskyselyiden rakenne - Automatisoitu reititys - CRM - Hallintapaneeli - Itsepalveluportaali - Jonojen hallinta - Keskustelun tekoäly - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Makrot/mallivastaukset - Mallien hallinta - Monikanavainen viestintä - Mukautettavat lomakkeet - Mukautettavat mallit - NPS-kyselyiden rakenne - Ongelmien seuranta - Ongelmien tarkastus - Palautteen hallinta - Palvelutasosopimusten hallinta - Personalisointi - Priorisointi - Raportointi ja tilastot - Raportointi/analytiikka - Reklamaatioiden seuranta - Saapuvien viestien hallinta - Sisällönhallinta - Sitoutumisen seuranta - Sähköpostin hallinta - Task Automation - Tehtävien hallinta - Tehtävänantojen hallinta - Third-Party Integrations - Tietoturva - Tietämyskantojen hallinta - Toiminnan hallintapaneeli - Trendianalyysi - Tunneanalayysi - Työnkulkujen hallinta - Visuaalinen analytiikka - Vuorovaikutusten seuranta - Workflow Automation - Yhteistyövälineet ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Valitushallita-ohjelmisto](https://www.capterra.fi/directory/30674/complaint-management/software) - [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software) - [Asiakastyytyväisyys-ohjelmisto](https://www.capterra.fi/directory/30541/customer-satisfaction/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18803 reviews) 3. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zoho Assist](https://www.capterra.fi/software/181775/zoho-assist) — 4.7/5 (1472 reviews) ## Arvostelut ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5. elokuuta 2024* | Kulutustavarat | Recommendation rating: 7.0/10 > > **Hyvät puolet**: I do like the ease of functionality. It is pretty straight forward to use. > > **Huonot puolet**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19. syyskuuta 2025* | Uskonnolliset organisaatiot | Recommendation rating: 5.0/10 > > **Hyvät puolet**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Huonot puolet**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "Simple and reliable customer support tool" — 5.0/5 > **Ricardo** | *30. heinäkuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 9.0/10 > > **Hyvät puolet**: HelpDesk is easy to use, quick to set up, and keeps all customer conversations organised. The interface is clean and straightforward. > > **Huonot puolet**: Some of the more advanced customisation and reporting options could be expanded. However, this has not affected our day-to-day use, and the platform already provides everything we need to manage customer support effectively. > > A reliable and simple tool that makes managing customer support much easier. It works well for our day-to-day needs. ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6. kesäkuuta 2025* | Mekaaninen ja teollinen suunnittelu | Recommendation rating: 6.0/10 > > **Hyvät puolet**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Huonot puolet**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- ### "Great help with helpdesk" — 4.0/5 > **Jessica** | *12. heinäkuuta 2026* | Kuluttajapalvelut | Recommendation rating: 6.0/10 > > **Hyvät puolet**: I absolutely love the feature of being able to hands on communicate to users that need to ask personalized questions in regards to service. I loved the way it's organized and feature friendly > > **Huonot puolet**: The ai I implemented to respond first before connecting to live agent seems to get stuck in endless loops of repeating questions and answers ----- Page: 1 / 9\ Seuraava: [Next page](https://www.capterra.fi/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data