--- description: Hanki yksityiskohtaista tietoa koskien tuotteen HelpDesk käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Help Desk-ohjelmisto](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.fi/software/185973/helpdesk Page: 1 / 8\ Seuraava: [Next page](https://www.capterra.fi/software/185973/helpdesk?page=2) > HelpDesk on online-palvelupyyntöjärjestelmä, joka on suunniteltu yksinkertaistamaan tiimiesi työtä. Tarjoa erinomaista asiakaspalvelua. Vaivatta > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta HelpDesk? HelpDesk sopii kaikille yrityksille niiden koosta tai toimialasta riippumatta, olipa kyseessä sitten aloitteleva startup-yritys tai globaali yhtiö. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.6/5** | 180 Arvostelut | | Helppokäyttöisyys | 4.7/5 | Based on overall reviews | | Asiakastuki | 4.5/5 | Based on overall reviews | | Vastinetta rahalle | 4.4/5 | Based on overall reviews | | Ominaisuudet | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Text - **Location**: Boston, USA - **Founded**: 2002 ## Commercial Context - **Lähtöhinta**: 29,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: Itsetyöllistetyt, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen - **Supported Languages**: englanti - **Available Countries**: Afganistan, Ahvenanmaa, Alankomaat, Albania, Algeria, Amerikan Samoa, Andorra, Angola, Anguilla, Antigua ja Barbuda, Arabiemiirikunnat, Argentiina, Armenia, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Bangladesh, Barbados and 209 more ## Ominaisuudet - Alerts/Escalation - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksen hallinta - Asiakassegmentointi - Asiakastietokanta - Asiakastyytyväisyyskyselyiden rakenne - Automatisoitu reititys - CRM - Hallintapaneeli - Itsepalveluportaali - Jonojen hallinta - Keskustelun tekoäly - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Makrot/mallivastaukset - Mallien hallinta - Monikanavainen viestintä - Mukautettavat lomakkeet - Mukautettavat mallit - NPS-kyselyiden rakenne - Ongelmien seuranta - Ongelmien tarkastus - Palautteen hallinta - Palvelutasosopimusten hallinta - Personalisointi - Priorisointi - Prosessien/työnkulkujen automaatio - Raportointi ja tilastot - Raportointi/analytiikka - Reklamaatioiden seuranta - Saapuvien viestien hallinta - Sisällönhallinta - Sitoutumisen seuranta - Sähköpostin hallinta - Task Automation - Tehtävien hallinta - Tehtävänantojen hallinta - Third-Party Integrations - Tietoturva - Tietämyskantojen hallinta - Toiminnan hallintapaneeli - Trendianalyysi - Tunneanalayysi - Työnkulkujen hallinta - Visuaalinen analytiikka - Vuorovaikutusten seuranta - Yhteistyövälineet ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) ## Aiheeseen liittyvät kategoriat - [Help Desk-ohjelmisto](https://www.capterra.fi/directory/30008/help-desk/software) - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Valitushallita-ohjelmisto](https://www.capterra.fi/directory/30674/complaint-management/software) - [Issue Tracking-ohjelmisto](https://www.capterra.fi/directory/30675/issue-tracking/software) - [Asiakastyytyväisyys-ohjelmisto](https://www.capterra.fi/directory/30541/customer-satisfaction/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Zoho Assist](https://www.capterra.fi/software/181775/zoho-assist) — 4.7/5 (1406 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.fi/software/61368/salesforce) — 4.4/5 (18782 reviews) 4. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Arvostelut ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5. elokuuta 2024* | Kulutustavarat | Recommendation rating: 7.0/10 > > **Hyvät puolet**: I do like the ease of functionality. It is pretty straight forward to use. > > **Huonot puolet**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19. syyskuuta 2025* | Uskonnolliset organisaatiot | Recommendation rating: 5.0/10 > > **Hyvät puolet**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Huonot puolet**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *27. maaliskuuta 2026* | Tietokonepelit | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **Huonot puolet**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6. kesäkuuta 2025* | Mekaaninen ja teollinen suunnittelu | Recommendation rating: 6.0/10 > > **Hyvät puolet**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Huonot puolet**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *12. maaliskuuta 2026* | Ilmailu ja avaruusala | Recommendation rating: 10.0/10 > > **Hyvät puolet**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **Huonot puolet**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- Page: 1 / 8\ Seuraava: [Next page](https://www.capterra.fi/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data