--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Efecte IT Service Management käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Efecte IT Service Management Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Service Desk-ohjelmisto](/directory/31027/service-desk/software) > [Efecte IT Service Management](/software/187633/efecte) # Efecte IT Service Management Canonical: https://www.capterra.fi/software/187633/efecte Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/187633/efecte?page=2) > Edullinen pilvipohjainen palvelunhallinnan alusta, jonka käyttö on helppo aloittaa valmiiksi automatisoiduin prosessein ja joustavasti laajentaa lisäprosesseihin tarpeidesi mukaan. > > Verdict: Rated **4.6/5** by 11 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Efecte IT Service Management? Efecte on eurooppalainen vaihtoehto globaaleille palvelunhallinnan toimijoille. Asiakkaitamme ovat keskisuuret julkisen ja yksityisen sektorin organisaatiot. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.6/5** | 11 Arvostelut | | Helppokäyttöisyys | 4.5/5 | Based on overall reviews | | Asiakastuki | 4.7/5 | Based on overall reviews | | Vastinetta rahalle | 4.5/5 | Based on overall reviews | | Ominaisuudet | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Efecte ## Commercial Context - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen - **Supported Languages**: englanti, ruotsi, saksa, suomi - **Available Countries**: Ahvenanmaa, Alankomaat, Albania, Algeria, Belgia, Espanja, Georgia, Irlanti, Islanti, Iso-Britannia, Italia, Itävalta, Kreikka, Kroatia, Kypros, Latvia, Liechtenstein, Liettua, Luxemburg, Monaco and 18 more ## Ominaisuudet - Alerts/Escalation - CMBD (konfiguraationhallintatietokanta) - Häiriöiden hallinta - Hälytykset/ilmoitukset - Itsepalveluportaali - Konfiguraation hallinta - Kyselyt ja palaute - Monikanavainen viestintä - Muutosten hallinta - Ongelmanhallinta - Palvelutasosopimusten hallinta - Raportointi ja tilastot - Resurssien seuranta - Sopimusten/lisenssien hallinta - Tietämyskantojen hallinta - Tukipyyntöjen hallinta ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) ## Category - [Service Desk-ohjelmisto](https://www.capterra.fi/directory/31027/service-desk/software) ## Aiheeseen liittyvät kategoriat - [Service Desk-ohjelmisto](https://www.capterra.fi/directory/31027/service-desk/software) - [ITSM-työkalut](https://www.capterra.fi/directory/30676/itsm/software) ## Vaihtoehdot 1. [ManageEngine Endpoint Central](https://www.capterra.fi/software/170018/manageengine-desktop-central) — 4.6/5 (1645 reviews) 2. [JIRA Service Management](https://www.capterra.fi/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3425 reviews) 4. [Freshservice](https://www.capterra.fi/software/132997/freshservice) — 4.5/5 (714 reviews) 5. [SysAid](https://www.capterra.fi/software/107225/sysaid) — 4.5/5 (519 reviews) ## Arvostelut ### "A Platform to easily manage Customer issues" — 4.0/5 > **Riya** | *9. syyskuuta 2022* | Televiestintä | Recommendation rating: 9.0/10 > > **Hyvät puolet**: I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service. > > **Huonot puolet**: Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once. > > The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte. ----- ### "Efecte Self-service and Efecte ITSM opinion" — 5.0/5 > **Vahvistettu arvostelija** | *20. heinäkuuta 2021* | Sähkötekniikan ja elektroniikan valmistus | Recommendation rating: 8.0/10 > > **Hyvät puolet**: Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software. > > **Huonot puolet**: We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented. > > We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others. ----- ### "Easy to modify" — 4.0/5 > **Teppo** | *20. elokuuta 2021* | Valtionhallinto | Recommendation rating: 8.0/10 > > **Hyvät puolet**: Easy to modify or even create new things, reporting is good (could be better) > > **Huonot puolet**: Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates. > > Good, but is not easiest system anymore. ----- ### "Efecte ITSM" — 5.0/5 > **Juhamatti** | *28. huhtikuuta 2023* | Korkeakoulutus | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure. > > **Huonot puolet**: UI is little bit oldish compared to peers, especially admin side. > > we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good. ----- ### "Information Systems Specialist" — 4.0/5 > **Wenzhao ”Weni”** | *16. kesäkuuta 2021* | Sairaalat ja terveydenhuolto | Recommendation rating: 10.0/10 > > **Hyvät puolet**: I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable. > > **Huonot puolet**: Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow. > > As mentioned in many occasions, Efecte is very flexible and easy to to use for small/mid-size companies. I have totally used over 8 years and I'm very pleased to product and its support. ----- Page: 1 / 2\ Seuraava: [Next page](https://www.capterra.fi/software/187633/efecte?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/187633/efecte) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | pl | | ----- ## Structured Data