--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Froged käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Froged Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Live chat palvelu-ohjelmisto](/directory/30797/live-chat/software) > [Froged](/software/196490/froged) # Froged Canonical: https://www.capterra.fi/software/196490/froged Page: 1 / 4\ Seuraava: [Next page](https://www.capterra.fi/software/196490/froged?page=2) > Paranna asiakasmenestystäsi ja asiakaspalveluasi sekä hoivaa asiakassuhteita koko niiden elinkaaren ajan yhtä alustaa käyttäen. > > Verdict: Rated **4.5/5** by 56 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Froged? Froged tarjoaa helpon parantaa perehdytykseen, asiakaspysyvyyteen ja tukeen liittyviä prosesseja. Helppokäyttöinen, käyttäjien sitouttamista varten suunniteltu alusta asiakasmenestys-, markkinointi- ja tuoteosastoja varten. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.5/5** | 56 Arvostelut | | Helppokäyttöisyys | 4.5/5 | Based on overall reviews | | Asiakastuki | 4.7/5 | Based on overall reviews | | Vastinetta rahalle | 4.6/5 | Based on overall reviews | | Ominaisuudet | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Froged Technologies - **Founded**: 2019 ## Commercial Context - **Lähtöhinta**: 39,00 $ - **Pricing model**: (Ilmainen kokeilu) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Chromebook (pöytäkone), Android (mobiili) - **Supported Languages**: baski, englanti, espanja, euroopanportugali - **Available Countries**: Ahvenanmaa, Alankomaat, Albania, Algeria, Amerikan Samoa, Andorra, Angola, Anguilla, Antigua ja Barbuda, Arabiemiirikunnat, Argentiina, Armenia, Aruba, Australia, Azerbaidžan, Bahama, Bahrain, Bangladesh, Barbados, Belgia and 206 more ## Ominaisuudet - Alerts/Escalation - Asiakashistoria - Asiakaskokemusten hallinta - Asiakastietokanta - Asiakastuki - Asiakkaiden sitouttaminen - Automatisoitu reititys - Autoresponders - CRM - Chat/viestintä - Itsepalveluportaali - Jonojen hallinta - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Käytön seuranta/analytiikka - Live-chat - Makrot/mallivastaukset - Mallien hallinta - Mobiiliyhteys - Monikanavainen tiedonkeruu - Monikielinen - Mukautettava brändäys - Mukautettavat lomakkeet - Mukautettavat mallit - NPS-kyselyiden rakenne - Negatiivisen palautteen hallinta - Offline-lomake - Palautteen hallinta - Perehdytys - Proaktiivinen chat - Prosessien/työnkulkujen automaatio - Raportointi ja tilastot - Raportointi/analytiikka - Reaaliaikainen kuluttajalle suunnattu chat - Reklamaatioiden seuranta - Siirrot/reititys - Sisällönhallinta - Sitoutumisen seuranta - Sähköpostin hallinta - Third-Party Integrations - Tietoliikenteen hallinta - Tietämyksen hallinta - Tietämyskantojen hallinta - Tilinhallinta - Toiminnan hallintapaneeli - Toiminnan seuranta - Transkriptio-/chat-historia - Työnkulkujen hallinta - Vuorovaikutusten seuranta - Yhteistyövälineet ... and 6 more features ## Integrations (6 total) - Google Chrome - Google Meet - Slack - Twilio - WhatsApp - Zapier ## Support Options - Sähköposti/Helpdesk - Tietämyskanta - Chat ## Category - [Live chat palvelu-ohjelmisto](https://www.capterra.fi/directory/30797/live-chat/software) ## Aiheeseen liittyvät kategoriat - [Live chat palvelu-ohjelmisto](https://www.capterra.fi/directory/30797/live-chat/software) - [Asiakaspalvelu-ohjelmisto](https://www.capterra.fi/directory/22/customer-service/software) - [Customer Engagement-ohjelmisto](https://www.capterra.fi/directory/30906/customer-engagement/software) - [Customer Success-ohjelmisto](https://www.capterra.fi/directory/30961/customer-success/software) - [Chat-robotti-ohjelmisto](https://www.capterra.fi/directory/32448/chatbot/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Bitrix24](https://www.capterra.fi/software/113540/bitrix24) — 4.2/5 (990 reviews) 5. [Sprinklr](https://www.capterra.fi/software/131274/sprinklr-platform) — 4.3/5 (91 reviews) ## Arvostelut ### "Great for tracking and understanding users, leads and website visitors" — 5.0/5 > **Roberto** | *15. maaliskuuta 2020* | Sairaalat ja terveydenhuolto | Recommendation rating: 10.0/10 > > **Hyvät puolet**: First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want. > > **Huonot puolet**: Native mobile app is not yet where it needs to be, but they are working on a new version. > > I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful. ----- ### "Like Intercom, but better" — 5.0/5 > **Ismael** | *15. maaliskuuta 2021* | Urheiluvälineet | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers. > > **Huonot puolet**: It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces. ----- ### "Excellent Customer Service to cover a not so mature product" — 3.0/5 > **Ignacio** | *20. helmikuuta 2023* | Internet | Recommendation rating: 4.0/10 > > **Hyvät puolet**: The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too\! > > **Huonot puolet**: The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users. > > I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool. ----- ### "Software to support my clients thats I can’t do without" — 5.0/5 > **Roger** | *9. maaliskuuta 2021* | Markkinointi ja mainonta | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up. > > **Huonot puolet**: I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to. > > Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this. ----- ### "Froged is a great tool for user conversion and upsells" — 4.0/5 > **Max** | *15. toukokuuta 2020* | Suunnittelu | Recommendation rating: 9.0/10 > > **Hyvät puolet**: The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user. > > **Huonot puolet**: There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point. > > Great support. Company in Europe\! Dedicated team and most important AWESOME and easy-to-use product. ----- Page: 1 / 4\ Seuraava: [Next page](https://www.capterra.fi/software/196490/froged?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/196490/froged) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data