bsport

Bsport, nice in many points

Hyvät puolet:

The integration with my former plateform was nicely done and i'm very satisfied

Huonot puolet:

They could manage to create an app bsport for owner on the phone, witch would be very supportive for general management. The bsport back office on the computer is perfect, on the phone it needs to be upgrade !

A premium product which runs rings around the competition!

Kommentit: Nothing but support from day 1. from initial contact, migration and launch, to checking in after a month: I love the support and the personal team Bsports provides. I have an intimate studio and I want to be able to provide a personal experience for my customers, and Bsports provides that!

Hyvät puolet:

The customer support. Every step of the way you have someone who shows you step by step how to find the best solution. Plus it’s intuitive. You think you want to find or use some data and there’s something already set up that allows it!

Huonot puolet:

No PayPal! It was a big adjustment for myself and my users but not a deal-breaker. The initial costs were steep but working with the program month by month and having no hidden costs - I feel like the platform works for me instead of me working for the platform

10/10 review

Kommentit: Incredible as we’ve been with so many different platforms over the 15 years and this is growing to be a very good platform

Hyvät puolet:

We find the platform is ever developing from when we first started where we are now and they’re always reaching out to find out how they could better the performance and the platform itself. We have an amazing coach we work with [sensitive content hidden] who will support us when we send an email out and will be responded straight away.

Huonot puolet:

It’s every developing, so at the moment it’s getting better and better

Extremely negative experience with Bsport

Kommentit: We regret having made the decision to change to Bsport and we have received a lot of negative feedback and complaints from our students and teachers alike about the solution. The solution has a lot of potential but the team at Bsport overpromised and did not act on our feedback - even after 8 months and even as regarded legal compliance issues. Worst of all, Bsport is currently coercing us to sign a new contract about payment liability by having blocked all of our payouts (Stripe payouts go via them first) unless we sign the contract.

Hyvät puolet:

The advantage of Bsport, from our studio's perspective, is that it is one of the very few solutions on the market that has APIs with both Urban Sports Club and ClassPass. The templates for automated e-mails that are sent out to your customers (e.g. booking confirmations) are customiseable with your studio logo and colour. From our experience, this is about it when it comes to the advantages of this solution.

Huonot puolet:

Bsport has been very pushy in their sales efforts toward us from the get go, telling us that everything on our priority list would be possible in Bsport. Only once we entered the contract, we gradually learned that most of this actually was not possible, but then it was already too late. We have been customers of Bsport since January 2024 and have now exercised our special right of cancellation. Some key issues with the solution include: - Bsport's solution is non-conform with the German Law for Fair Consumer Contracts, as the software does not offer a cancellation button (we have flagged this for 8 months now and cancelled the contract because of this legal risk). In practice, this means that your students have to e-mail you to cancel their memberships with you - they cannot cancel them themselves. - Our students find the Bsport user interface so non-intuitive that they do not manage to cancel their bookings for a class - we usually have to do this manually for our students. We flagged this repeatedly but no action was taken. - We were told we could generate payrolls in one click with our former system of offering different payouts depending on the source of the student booking. This was a flatout lie. You can only apply one payroll rule per teacher. We had to change our entire studio payment system because of this. - Direct reimbursements of students do not work for us most of the time - we always see an error message and have to reimburse manually (NB: Bsport told us in once case that this is due to SEPA transfer times, but we retried two weeks later and it still did not work). - Our students cannot create an account on Bsport on our via mobile - the layout of the sign-up form in German language is shifted, such that crucial boxes that need to be ticked overlap and cannot be ticked (incl. the Terms and Conditions). We flagged this for 8 months now and no solution has been offered to us other than: Your student needs to sign up via laptop using Chrome. - We have personally found the system extremely complex to use and highly error prone.

Visibility of the whole studio in one place

Kommentit: The bsport team were very supportive in the migration process from prepping me for the build-up to post-migration follow-ups to iron out any issues, where I was unsure of settings or how to get something done.
I think the product is great. It is seamless, intuitive and having that integrated view of the business is very valuable from a time and money perspective.

Hyvät puolet:

Having shifted from multiple systems to bsport which does it all is much more efficient for managing the business. There is a single source of information. In addition, I can view the info in bsport from different perspectives - by customer, customer behaviour, by pass type, marginal value of teachers etc. These insights allow better decision-making. The platform is intuitive for both the member and the back-office user to navigate.

Huonot puolet:

I wish some of the standard reports, like sales, payments/settlements etc. were pre-setup. Because of being in west coast North America time zone, there are not great time zone overlaps with the support team. I find them responsive when they are in office, but the support isn't available 24/7.