--- description: Hanki yksityiskohtaista tietoa koskien tuotteen Genesys Cloud CX käytettävyyttä, ominaisuuksia, hintaa, hyötyjä ja huonoja puolia vahvistettujen käyttäjäkokemusten avulla. Lue arvosteluja ja löydä samankaltaisia työkaluja. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX Hinta, arvostelut ja arvosanat - Capterra --- Breadcrumb: [Kotisivu](/) > [Call Center-ohjelmisto](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.fi/software/21409/genesys-cloud Page: 1 / 12\ Seuraava: [Next page](https://www.capterra.fi/software/21409/genesys-cloud?page=2) > Genesys Cloud CX tekee asiakassuhteista yksinkertaisia. Yhdistämme puhelimen, sähköpostin ja chatin yhden työkalun kautta, mikä parantaa asiakkaiden sitoutumista > > Verdict: Rated **4.3/5** by 264 users. Top-rated for **Todennäköisyys suosittelulle**. ----- ## Overview ### Kuka käyttää tuotetta Genesys Cloud CX? Kaikenkokoiset yritykset, jotka etsivät radikaalin helppoa, kaikenkattavaa pilvipohjaista yhteyskeskusratkaisua. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Yleinen** | **4.3/5** | 264 Arvostelut | | Helppokäyttöisyys | 4.4/5 | Based on overall reviews | | Asiakastuki | 4.0/5 | Based on overall reviews | | Vastinetta rahalle | 4.1/5 | Based on overall reviews | | Ominaisuudet | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Todennäköisyys suosittelulle) | ## Tietoja myyjästä - **Yritys**: Genesys - **Location**: Daly City, USA - **Founded**: 1990 ## Commercial Context - **Lähtöhinta**: 75,00 $ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Pilvi-, SaaS-, verkkopohjainen, Mac (pöytäkone), Windows (pöytäkone), Windows (paikallisesti hallinnoitu), Linux (paikallisesti hallinnoitu), Android (mobiili), iPhone (mobiili), iPad (mobiili) - **Supported Languages**: englanti, espanja, hollanti, italia, japani, kiina, kiina, korea, norja, portugali, puola, ranska, ruotsi, saksa, thai, turkki - **Available Countries**: Alankomaat, Arabiemiirikunnat, Argentiina, Australia, Belgia, Bolivia, Brasilia, Chile, Costa Rica, Dominikaaninen tasavalta, Ecuador, El Salvador, Espanja, Etelä-Afrikka, Etelä-Korea, Falklandinsaaret, Filippiinit, Guyana, Hongkong – Kiinan erityishallintoalue, Indonesia and 36 more ## Ominaisuudet - @-maininnat - Agentin käyttöliittymä - Asiakashistoria - Asiakaskokemusten hallinta - Asiakaspalvelukeskuksille - Asiakastyytyväisyyskyselyiden rakenne - Automaattinen numeronvalitsin - Automatisoitu reititys - CES-kyselyiden rakenne - Chat-botti - Chat/viestintä - Employee Coaching Tools - Ennustava numeronvalitsin - Kampanjoiden hallinta - Keskustelun tekoäly - Koko tekstin haku - Kommentointi/huomautukset - Kyselyjen/kyselyäänestysten hallinta - Kyselyt ja palaute - Listojen hallinta - Live-chat - Mobiiliyhteys - Monikanavainen tiedonkeruu - Monikanavainen viestintä - Monikielinen - Mukautettavat lomakkeet - NPS-kyselyiden rakenne - Palautteen hallinta - Puheentunnistus - Puhelujen kirjaus - Puhelujen raportointi - Puhelujen reititys - Puhelujen tallennus - Puhelujen transkriptio - Puhelujen valvonta - Puheposti - Reaaliaikainen kuluttajalle suunnattu chat - SMS-viestit - Saapuvien viestien hallinta - Sisällönhallinta - Tallennus - Task Automation - Tietoliikenteen hallinta - Tietämyskantojen hallinta - Transkriptio-/chat-historia - Tuottavuusanalytiikka - Työntekijöiden aikataulutus - Työvoimatilanteen ennustaminen - Visuaalinen analytiikka - Workflow Automation ... and 75 more features ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - Sähköposti/Helpdesk - Usein kysytyt kysymykset / keskustelufoorumit - Tietämyskanta - Puhelintuki - 24/7 (asiakaspalvelija) - Chat ## Category - [Call Center-ohjelmisto](https://www.capterra.fi/directory/30007/call-center/software) ## Aiheeseen liittyvät kategoriat - [Call Center-ohjelmisto](https://www.capterra.fi/directory/30007/call-center/software) - [IVR-ohjelmisto](https://www.capterra.fi/directory/30231/ivr/software) - [Asiakastyytyväisyys-ohjelmisto](https://www.capterra.fi/directory/30541/customer-satisfaction/software) - [Customer experience-ohjelmitso](https://www.capterra.fi/directory/30671/customer-experience/software) - [Customer Engagement-ohjelmisto](https://www.capterra.fi/directory/30906/customer-engagement/software) ## Vaihtoehdot 1. [Freshdesk](https://www.capterra.fi/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Bitrix24](https://www.capterra.fi/software/113540/bitrix24) — 4.2/5 (997 reviews) 3. [LiveAgent](https://www.capterra.fi/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.capterra.fi/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [Salesforce Service Cloud](https://www.capterra.fi/software/136189/salesforce) — 4.5/5 (825 reviews) ## Arvostelut ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *6. elokuuta 2024* | Meijeriteollisuus | Recommendation rating: 10.0/10 > > **Hyvät puolet**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Huonot puolet**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24. huhtikuuta 2025* | Televiestintä | Recommendation rating: 8.0/10 > > **Hyvät puolet**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Huonot puolet**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "Powerful but dated, great engine under a clunky bonnet" — 3.0/5 > **ciara** | *22. toukokuuta 2026* | Tietokoneen ohjelmistot | Recommendation rating: 3.0/10 > > **Hyvät puolet**: What I have always appreciated is the depth of features and how well it supports a structured sales and support environment at scale. Running a team of SDRs, the routing, reporting, and visibility are genuinely strong and give me what I need to manage performance properly. It does a good job of syncing across devices which suits how I work between desktop and mobile throughout the day. From a value for money perspective, you can justify the cost if you are actually using the full capability of the platform. Customer support has been reliable over the years, especially when dealing with more complex issues that need proper attention. Once you get past the initial setup, it becomes part of your daily workflow and does its job consistently. It is not trying to be everything, so things like image editing or video editing are not relevant here, but for what it is built to do, it delivers. > > **Huonot puolet**: If I am being honest, it feels quite clunky and not particularly modern in terms of its out of the box experience. The UI could do with a proper refresh because some areas feel dated and harder to navigate than they should be. Ease of use is not its strongest point, especially for new starters who need time and support to get up to speed. There is also a heavy reliance on internet access, and the lack of meaningful offline capability can be frustrating when you are on the go. For a platform at this price point, I would expect more intuitive setup and less dependency on workarounds or additional configuration. While support is good when you reach them, self serve resources are not always the easiest to navigate quickly. It works, but it does not always feel efficient. > > I have been using it for about six years now, so this is coming from long term, day to day experience rather than a short trial. It is a solid platform that has supported my career well, particularly in leadership where visibility and control matter. That said, it has not evolved as quickly as I would have liked, and you do start to notice the gaps when you compare it to more modern tools. It requires a bit of patience and a willingness to work around some of its limitations, which may not suit everyone. From a commercial lens, it delivers value if you lean into its strengths and have the right setup behind it. It is dependable, but not particularly exciting to use, and that probably sums it up best. If you want something robust and proven, it is a safe choice, but if ease and modern UX are priorities, there are areas that could definitely be improved. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *12. maaliskuuta 2026* | Vapaa-aika, matkailu ja turismi | Recommendation rating: 7.0/10 > > **Hyvät puolet**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **Huonot puolet**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21. tammikuuta 2025* | Tietokoneiden ja verkon suojaus | Recommendation rating: 9.0/10 > > **Hyvät puolet**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Huonot puolet**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- Page: 1 / 12\ Seuraava: [Next page](https://www.capterra.fi/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.fi/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data