Denali FUND

Denali FUND

4 / 5 24 reviews

Who Uses This Software?

DENALI nonprofit accounting software is flexible and easily accessible, making it a perfect choice for small to mid-sized nonprofit organizations that desire a scalable and user-friendly product.

Average Ratings

24 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Basecamp price. See web site for package details.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Cougar Mountain Software
  • Founded 1982

About This Software

Cougar Mountain Softwares Denali FUND is specifically designed for nonprofit organizations, with features that help deter fraud while managing complex restricted and unrestricted fund accounts.

  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Tracking
  • Asset Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Bills of Material
  • Budgeting & Forecasting
  • Committee Management
  • Compliance Management
  • Donation Tracking
  • Donor Management
  • Dues Management
  • Event Management
  • Financial Management
  • Financial Reporting
  • Fundraising Management
  • General Ledger
  • Grant Management
  • Inventory Management
  • Logistics Management
  • MRP
  • Manufacturing Execution
  • Member Database
  • Membership Management
  • Partnership Accounting
  • Product Configurator
  • Production Scheduling
  • Purchasing & Receiving
  • Quality Management
  • Quote Management
  • Safety Management
  • Social Media Management
  • Traceability
  • Volunteer Management

Denali FUND Latest Reviews

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Fund accounting and Cougar Mtn. customer service

3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The thing that frustrates me the most about your program with the issues it does have is not the program. It is the customer service as it pertains to how you justify your billing me. Recently I had an issue with the payroll module and sent information in to be reviewed. This turned into a 2-hour phone call that cost me. The instructions in your help and field names is misleading. So misleading that the rep and I couldn't figure out what was going on during that 2-hour phone call. I finally figured it out and sent a follow-up email to you guys. What I got was a wasted two hours and a bill on my training hours. Not happy at all as well when it cost me to point out errors when your system has errors in it, like the new drill down report in the Audit Trail, and I get billed for it. Do not only do I get billed for something that wasn't even clear to Kevin. I get billed for pointing out calculation problems with your program. Why should I get billed for bringing things up that are incorrect in the way your program works or process errors that your staff can't point out? I am not happy with the end result of your customer service! Those who help me are great in the eagerness to help, but those who make the real customer service calls on the billing I am very disappointed in their decisions. So much so... I would warn any prospective client of yours to beware. You do not seem to be able to take ownership of your issues. You pass them on to your customers.

Pros: I like how it allocates. But I hate it that once in the system, the system treats every transaction in the allocation as a separate transaction instead of an allocation.

Cons: The accounting program has to be accurate and data usable. I have found problems in your program and was told it that it was not meant to be used as an auditing tool. My response is it should be accurate! It is an accounting program. On the data useful side, it is not as useful as your sales staff made it out to be for FUND accounting. To get our billing out last month I had to sort through 40 pages of transactions and do hand calculations to meet the requirements of our fund managers. I get to do that again this month. Makes me wonder how this is supposed to be a program that is for FUND accounting. Yes, your company is aware of my frustration here and the kind of reporting is needed.

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Pro vs. Denali

3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We have been customers for about 15 years. The transition to Denali was very unacceptable. The Denali software was more of a beta version that was rolled out. The software had way too many glitches that needed to be "worked around" as opposed to resolved. Even though we are "comfortable" with using Denali, there are still new errors that take a while for the patches to be released on. Customer service has always been accommodating and the staff is great.

Cons: Not web-based. Only one person to do customized reports. Patches take too long to roll out.